UserLoop and Simplesat are survey tools designed to gather customer feedback, each catering to different business needs. UserLoop focuses on AI-powered post-purchase surveys and automated insights for Shopify stores, while Simplesat offers one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams.
UserLoop
Features
- AI-Powered Surveys: Automates survey creation and analysis.
- Post-Purchase Surveys: Collects feedback after purchase.
- Automated Insights: Provides actionable data.
- Integrations: Connects with Shopify, Klaviyo, Slack, and Meta Conversion API.
Pricing Model
- Free Plan: Up to 50 responses/month, 2 surveys, 1 question/survey, 50 outbound emails/month.
- Starter Plan: $29/month; 300 responses/month, 5 surveys, 5 questions/survey, 200 outbound emails/month.
- Unlimited Plan: $19/month; unlimited responses, advanced reporting, PDF exports, email surveys, AI insights, chat, and integrations.
Pros
- Tailored for Shopify stores.
- AI-driven insights.
- Easy setup.
Cons
- Limited to Shopify.
- Free plan has restrictions.
Best For
- DTC brands using Shopify.
Simplesat
Features
- CSAT, CES, NPS Surveys: Captures various customer satisfaction metrics.
- Survey Embedding: Integrates with email signatures and helpdesks.
- Automated NPS Surveys: Sends quarterly surveys via email.
- Integrations: Supports ConnectWise, Autotask, Zendesk, and other PSAs.
Pricing Model
- Standard Plan: $119/month; 5 users, 1,000 monthly responses, unlimited surveys, 50+ integrations.
- Pro Plan: $249/month; 15 users, 3,000 monthly responses, multi-brand support, custom CSS.
- Elite Plan: $499/month; 30 users, 7,000 monthly responses, enterprise SSO, custom email templates.
- Enterprise Plan: Custom pricing; includes directory sync, design and code support, dedicated CSM.
Pros
- Multiple survey types.
- Easy embedding.
- Automated surveys.
Cons
- Not Shopify-focused.
- Pricing may be high for small teams.
Best For
- MSPs and service teams.
Side-by-Side Comparison
| Feature | UserLoop | Simplesat |
|---|---|---|
| Survey Types | Post-purchase surveys, NPS | CSAT, CES, NPS |
| Integrations | Shopify, Klaviyo, Slack, Meta Conversion API | ConnectWise, Autotask, Zendesk, others (softwareadvice.com) |
| Pricing | Free plan; Starter: $29/month; Unlimited: $19/month (pages.userloop.io) | Standard: $119/month; Pro: $249/month; Elite: $499/month; Enterprise: Custom (softwareadvice.com) |
| Ease of Use | Easy setup, Shopify-native | Simple embedding, automated surveys |
| Best Fit | DTC brands using Shopify | MSPs and service teams |
Which to Choose
- UserLoop: Ideal for DTC brands using Shopify seeking AI-driven post-purchase surveys and automated insights.
- Simplesat: Suited for MSPs and service teams needing versatile customer satisfaction surveys with easy embedding and automation.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
