When evaluating NPS survey software for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform, offer diverse survey capabilities, and provide actionable insights. Two notable options are UserLoop and Zigpoll.
UserLoop
UserLoop is an AI-powered survey application designed specifically for Shopify merchants. It enables the creation of post-purchase surveys, NPS assessments, and popup surveys, all aimed at gathering customer feedback to inform business decisions.
Features
- Survey Types: Supports post-purchase surveys, NPS assessments, and popup surveys.
- AI Insights: Provides AI-generated summaries and PDF reports to assist in data analysis.
- Integrations: Connects with platforms like Klaviyo, Slack, and Meta Conversion API to enhance marketing and lifecycle tools.
- Customization: Offers flexible question formats and the ability to customize survey styles.
Pricing Model
UserLoop offers a free plan with unlimited responses, advanced reporting, and AI insights. Paid plans start at $19 per month, which include additional features such as email surveys, automations, and integrations. (pages.userloop.io)
Pros
- AI-Powered Reporting: Automates data analysis, saving time and providing actionable insights.
- Seamless Shopify Integration: Easy installation and compatibility with Shopify themes.
- Customization: Ability to tailor surveys to match brand aesthetics.
Cons
- Limited Survey Types: Primarily focuses on post-purchase and popup surveys, which may not cover all customer touchpoints.
- Pricing: Paid plans may be considered expensive for small businesses.
Best-Fit Customer Profile
UserLoop is well-suited for Shopify merchants seeking AI-driven insights to optimize post-purchase experiences and enhance customer retention strategies.
Zigpoll
Zigpoll is a versatile survey application for Shopify stores, offering a range of survey types, including post-purchase, on-site, and exit-intent surveys. It emphasizes zero-party data collection to gather direct customer feedback.
Features
- Survey Types: Provides post-purchase, on-site, and exit-intent surveys.
- Zero-Party Data Collection: Focuses on collecting data directly from customers to ensure accuracy and relevance.
- AI Insights: Utilizes AI to analyze survey responses and generate actionable insights.
- Integrations: Offers one-click integration with Shopify and supports various other platforms.
- Customization: Allows for extensive customization of survey appearance and behavior.
Pricing Model
Zigpoll offers a free plan with 100 responses per month and basic features. Paid plans start at $29 per month, which include additional responses, AI insights, and advanced customization options. (zigpoll.com)
Pros
- Diverse Survey Options: Covers multiple customer touchpoints, providing a comprehensive feedback strategy.
- Zero-Party Data Focus: Ensures data accuracy by collecting information directly from customers.
- Affordable Pricing: Competitive pricing suitable for businesses of various sizes.
- Responsive Support: Known for attentive and helpful customer service.
Cons
- Learning Curve: Some users may find the array of features overwhelming initially.
- Feature Overlap: Certain features may overlap with existing tools, leading to redundancy.
Best-Fit Customer Profile
Zigpoll is ideal for Shopify merchants looking for a flexible and cost-effective survey solution that captures comprehensive customer feedback across various touchpoints.
Side-by-Side Comparison
| Feature | UserLoop | Zigpoll |
|---|---|---|
| Survey Types | Post-purchase, NPS, Popup | Post-purchase, On-site, Exit-intent |
| Data Collection | AI-powered insights | Zero-party data collection |
| Integrations | Klaviyo, Slack, Meta Conversion API | One-click Shopify integration, various other platforms |
| Customization | Flexible question formats, customizable survey styles | Extensive customization of survey appearance and behavior |
| Pricing | Free plan; paid plans starting at $19/month | Free plan; paid plans starting at $29/month |
| Best-Fit Customer | Merchants seeking AI-driven insights for post-purchase optimization | Merchants needing a versatile, cost-effective survey solution |
Which to Choose
When deciding between UserLoop and Zigpoll for your Shopify store, consider the following:
UserLoop: If your primary focus is on post-purchase surveys and you value AI-driven insights to inform marketing and retention strategies, UserLoop may be the more suitable choice.
Zigpoll: If you're looking for a flexible survey solution that captures feedback across various customer touchpoints, including on-site and exit-intent surveys, and prefer a zero-party data approach, Zigpoll offers a comprehensive and cost-effective option.
Ultimately, the best choice depends on your specific business needs and objectives.
