UserVoice and Canny are platforms designed to manage customer feedback and feature requests. UserVoice focuses on connecting feature requests to product roadmaps, while Canny offers voting boards, roadmaps, and feedback prioritization. Both aim to help businesses understand and act on customer needs.
UserVoice
Features
UserVoice provides a centralized customer feedback portal, easy feedback capture tools, and an internal and external communications suite. It offers quantitative enhancement of feedback data, rich taxonomy options, advanced filtering and sorting, customer segmentation, and top-tier security and compliance. Additionally, UserVoice includes expert onboarding assistance. (uservoice.com)
Pricing Model
UserVoice's pricing starts at $16,000 per year, with packages depending on the team's monthly feedback volume and integrations. Pricing is not based on the number of seats, allowing unlimited users within the organization. (uservoice.com)
Pros and Cons
Pros:
Comprehensive suite of features for feedback management.
Unlimited user access without additional seat costs.
Cons:
High starting price may be prohibitive for smaller businesses.
Pricing structure may not be transparent without direct consultation.
Best-Fit Customer Profile
UserVoice is best suited for large organizations with substantial budgets, requiring a comprehensive feedback management system and the ability to scale across complex teams.
Canny
Features
Canny offers voting boards, roadmaps, and feedback prioritization. It provides public, private, and custom access boards, allowing for flexible feedback collection. Canny includes Autopilot for automated feedback processing and integrates with platforms like Shopify. (help.canny.io)
Pricing Model
Canny offers a free plan for up to 25 tracked users. Paid plans include Core, Pro, and Business, with pricing based on the number of tracked users. For example, the Core plan starts at $24 per month for up to 100 tracked users. Pricing increases with the number of tracked users, with the Pro plan starting at $99 per month for up to 100 tracked users. (help.canny.io)
Pros and Cons
Pros:
Offers a free plan suitable for small teams.
Flexible pricing based on tracked users.
Integrates with platforms like Shopify.
Cons:
Free plan limited to 25 tracked users.
Autopilot credits may require additional purchases.
Best-Fit Customer Profile
Canny is ideal for small to medium-sized businesses seeking an affordable and flexible feedback management solution with the option to scale as needed.
Side-by-Side Comparison
| Feature | UserVoice | Canny |
|---|---|---|
| Core Features | Centralized feedback portal, communications suite, data enhancement | Voting boards, roadmaps, feedback prioritization, Autopilot, board access options |
| Pricing Model | Starts at $16,000/year, not seat-based | Free plan for up to 25 tracked users; paid plans based on tracked users, starting at $24/month |
| Ease of Use | Comprehensive suite may require a learning curve | User-friendly interface with flexible board access settings |
| Integrations | Integrates with platforms like Zendesk, Salesforce, Jira, Azure DevOps | Integrates with platforms like Shopify; Autopilot may require additional purchases |
| Customer Support | Expert onboarding assistance, ongoing support | 14-day free trials for paid plans, support available via chat or email |
| Best-Fit Customer Profile | Large organizations needing a comprehensive, scalable feedback system | Small to medium-sized businesses seeking an affordable, flexible feedback solution |
Which to Choose
UserVoice vs Canny for Shopify Plus merchants:
UserVoice is suitable for large Shopify Plus merchants requiring a comprehensive feedback management system with advanced features and scalability.
Canny is ideal for small to medium-sized Shopify Plus merchants seeking an affordable and flexible feedback solution with the option to scale as needed.
Consider your organization's size, budget, and specific needs when choosing between UserVoice and Canny.
