When evaluating feedback tools for online stores, it's essential to consider how well they align with your business needs. Wootric and Gojiberry are two platforms that cater to different aspects of customer feedback. Wootric specializes in real-time NPS, CSAT, and CES micro-surveys for B2B SaaS companies, while Gojiberry focuses on post-purchase attribution and customer polls for Shopify users.
Wootric
Core Features and Functionality
- Survey Types: Offers NPS, CSAT, and CES surveys to measure customer satisfaction at various touchpoints.
- Delivery Channels: Supports web app, mobile app, email, link, and Intercom Messenger.
- Integrations: Integrates with platforms like Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, and Heap.
- Analytics: Provides CXInsight™ for text and sentiment analysis, custom dashboards, and reporting.
Pricing Model
Wootric offers tiered pricing based on the number of journey points and features:
- Professional: Designed for tracking a single metric (NPS, CSAT, or CES) with basic reporting and integrations.
- Growth: Supports multiple CX journey points with expanded reporting and integrations.
- Voice of the Customer: Includes all Growth features plus advanced analytics and custom dashboards.
Pricing is customized based on business needs, and interested parties are encouraged to contact Wootric directly for detailed information. (wootric.com)
Ease of Setup and Use
Wootric provides a comprehensive getting started guide to assist users in installation, survey customization, and integration setup. (help.wootric.com)
Customer Support and Documentation
Offers self-service support with access to a knowledge base and customer support via email.
Best-Fit Customer Profile
Ideal for B2B SaaS companies seeking to measure customer satisfaction across various touchpoints and integrate feedback into their existing systems.
Gojiberry
Core Features and Functionality
- Survey Types: Provides post-purchase surveys, pre-purchase surveys, product quiz builders, and customer polls.
- Delivery Channels: Primarily designed for Shopify users, offering survey links and QR codes.
- Integrations: Integrates seamlessly with Shopify, ensuring a native experience for Shopify store owners.
- Analytics: Offers survey segmentation and white-label support for a customized experience.
Pricing Model
Gojiberry offers several pricing tiers:
- Free: Up to 100 responses per month.
- Starter: Up to 200 responses per month at $18 per month.
- Growth: Up to 500 responses per month at $46 per month.
- Premium: Unlimited responses at $180 per month.
Additionally, Gojiberry offers a Plus plan at $30 per month, which includes white-label support, survey segmentation, and a dedicated account manager. (gojiberry.app)
Ease of Setup and Use
Gojiberry is designed for easy integration with Shopify, allowing store owners to quickly implement surveys without extensive technical knowledge.
Customer Support and Documentation
Provides customer support through email and offers a comprehensive FAQ section to assist users. (gojiberry.app)
Best-Fit Customer Profile
Ideal for Shopify store owners looking to gather post-purchase feedback and customer insights to enhance their ecommerce strategies.
Side-by-Side Comparison
| Feature | Wootric | Gojiberry |
|---|---|---|
| Survey Types | NPS, CSAT, CES surveys | Post-purchase surveys, pre-purchase surveys, product quiz builders, customer polls |
| Delivery Channels | Web app, mobile app, email, link, Intercom Messenger | Survey links, QR codes (integrated with Shopify) |
| Integrations | Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, Heap | Shopify |
| Pricing Model | Tiered pricing based on journey points and features; contact for details | Free tier (up to 100 responses); paid plans starting at $18/month |
| Ease of Setup and Use | Comprehensive getting started guide; self-service support | Easy integration with Shopify; designed for non-technical users |
| Customer Support | Email support; knowledge base | Email support; FAQ section |
| Best-Fit Customer Profile | B2B SaaS companies seeking multi-touchpoint customer satisfaction measurement | Shopify store owners aiming to collect post-purchase feedback and customer insights |
Which to Choose
When deciding between Wootric and Gojiberry for your online store, consider the following:
Wootric: If your business operates a B2B SaaS model and requires comprehensive customer experience management across multiple touchpoints, Wootric's advanced analytics and multi-channel support may be more suitable.
Gojiberry: If you're a Shopify store owner looking to gather post-purchase feedback and customer insights to enhance your ecommerce strategies, Gojiberry's seamless integration with Shopify and focus on post-purchase surveys may be more appropriate.
Evaluate your specific business needs, budget, and technical capabilities to determine which platform aligns best with your objectives.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
