When evaluating NPS survey software, it's essential to consider how each tool aligns with your business needs. Wootric and Gojiberry offer distinct features tailored to different customer bases.
Wootric
Wootric is a real-time micro-survey platform designed for B2B SaaS companies, focusing on NPS, CSAT, and CES metrics.
Features
- Survey Delivery Channels: Supports web app, mobile app, email, link, and Intercom Messenger.
- Survey Targeting: Advanced targeting capabilities.
- Integrations: Compatible with Salesforce, Zapier, Slack, Intercom, Zendesk, Freshdesk, Mixpanel, Segment, HubSpot, ServiceNow, Microsoft, and Heap.
- Analytics: Offers CXInsight™, text and sentiment analytics, and custom dashboards.
Pricing Model
Wootric offers three pricing plans:
- Professional: Designed for a single journey point, includes core survey functionalities and basic reporting.
- Growth: Covers multiple CX journey points with expanded reporting and integrations.
- Voice of the Customer: Includes all Growth features plus CXInsight™, text and sentiment analytics, and custom dashboards.
Pricing details are available upon request. (wootric.com)
Pros
- Comprehensive Analytics: Real-time analysis of qualitative data.
- Advanced Targeting: Ability to target specific customer segments effectively.
Cons
- Complex Setup: Initial configuration may require dedicated resources.
- Pricing Transparency: Lack of publicly available pricing information.
Best-Fit Customer Profile
Ideal for B2B SaaS companies seeking in-depth customer experience insights and advanced survey targeting.
Gojiberry
Gojiberry is a Shopify app tailored for post-purchase attribution and customer polls, focusing on enhancing customer engagement for e-commerce businesses.
Features
- Survey Creation: Unlimited surveys with customizable options.
- Survey Distribution: Survey links and QR codes.
- Response Management: Unlimited interviews.
- White Label Support: Available in higher-tier plans.
Pricing Model
Gojiberry offers four pricing tiers:
- Free: Up to 100 responses per month.
- Starter: Up to 200 responses per month at $9 per month.
- Growth: Up to 500 responses per month at $23 per month.
- Premium: Unlimited responses at $90 per month.
Pricing is subject to change; refer to Gojiberry's website for the most current information. (gojiberry.app)
Pros
- Affordable Entry-Level Plan: Free tier suitable for small businesses.
- E-commerce Integration: Seamless integration with Shopify.
Cons
- Limited Advanced Features: Fewer analytics capabilities compared to competitors.
- Scalability Concerns: Higher tiers may be cost-prohibitive for some businesses.
Best-Fit Customer Profile
Ideal for Shopify-based e-commerce businesses looking to gather customer feedback post-purchase.
Side-by-Side Comparison
| Feature | Wootric | Gojiberry |
|---|---|---|
| Survey Delivery Channels | Web app, mobile app, email, link, Intercom Messenger | Survey links, QR codes |
| Survey Targeting | Advanced targeting capabilities | Limited targeting options |
| Integrations | Salesforce, Zapier, Slack, Intercom, Zendesk, Freshdesk, Mixpanel, Segment, HubSpot, ServiceNow, Microsoft, Heap | Shopify |
| Analytics | CXInsight™, text and sentiment analytics, custom dashboards | Basic response tracking |
| Pricing | Professional: Contact sales Growth: Contact sales Voice of the Customer: Contact sales |
Free: Up to 100 responses Starter: $9/month Growth: $23/month Premium: $90/month |
Which to Choose
When deciding between Wootric and Gojiberry, consider the following:
For B2B SaaS Companies: Wootric's advanced analytics and survey targeting make it suitable for businesses seeking in-depth customer experience insights.
For Shopify E-commerce Stores: Gojiberry's seamless integration with Shopify and affordable pricing tiers cater to e-commerce businesses aiming to collect post-purchase feedback.
Evaluate your specific needs, budget, and desired features to determine the best fit for your organization.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
