When evaluating NPS survey software, it's essential to consider tools that align with your business model and customer engagement strategies. Wootric, ReConvert, and Asklayer are three platforms frequently compared for their unique approaches to gathering customer feedback.
Wootric
Wootric is a real-time micro-survey platform designed for B2B SaaS companies, focusing on NPS, CSAT, and CES metrics.
Core Features and Functionality
- Survey Types: Offers NPS, CSAT, and CES surveys across various channels, including web, mobile, email, and messaging apps.
- Survey Delivery Channels: Supports multiple channels such as web app, mobile app, email, link, and Intercom Messenger.
- Advanced Analytics: Provides text and sentiment analysis, auto-categorization of feedback themes, and CXInsight™ for in-depth insights.
- Integrations: Integrates with platforms like Salesforce, Zendesk, HubSpot, Slack, and more.
Pricing Model
Wootric offers tiered pricing based on response volume and features:
- Professional Plan: Designed for a single journey point with core survey functionalities.
- Growth Plan: Covers multiple customer experience journey points with expanded reporting and integrations.
- Voice of the Customer Plan: Includes all features from the Growth Plan plus advanced analytics and custom dashboards.
Specific pricing details are available upon request. (wootric.com)
Ease of Setup and Use
Wootric's setup is moderately complex, requiring integration with existing platforms and configuring survey logic. While it offers extensive customization, the learning curve can be steep for users without technical expertise.
Integrations
Wootric integrates with various platforms, including Salesforce, Zendesk, HubSpot, and Slack, facilitating seamless data flow across systems.
Customer Support and Documentation
Wootric provides comprehensive support through email, a detailed knowledge base, and dedicated account managers for enterprise clients. Documentation is extensive, covering setup, integrations, and best practices.
Best-Fit Customer Profile
Wootric is best suited for B2B SaaS companies seeking in-depth customer feedback analytics across multiple channels. Its robust features and integrations make it ideal for organizations with dedicated customer experience teams.
ReConvert
ReConvert is a Shopify-focused thank-you page builder that integrates survey widgets and upsell tools.
Core Features and Functionality
- Survey Types: Primarily offers post-purchase surveys on the Shopify thank-you page.
- Survey Delivery Channels: Delivers surveys directly on the Shopify thank-you page.
- Upsell and Cross-Sell Tools: Includes features to suggest additional products, aiming to increase average order value.
- Customization: Allows moderate customization of the thank-you page and survey widgets.
Pricing Model
ReConvert offers a free plan with basic features and a paid plan at $49 per month, which includes advanced functionalities and higher response limits. (zigpoll.com)
Ease of Setup and Use
ReConvert is tailored for Shopify users, offering a user-friendly interface for customizing thank-you pages and integrating surveys. Its drag-and-drop editor simplifies the setup process, making it accessible even for those with limited technical expertise.
Integrations
ReConvert seamlessly integrates with Shopify, ensuring a cohesive experience within the Shopify ecosystem. However, it may have limited compatibility with other platforms.
Customer Support and Documentation
ReConvert provides support through email and a comprehensive knowledge base. Users have reported responsive assistance, though some have noted that more in-depth tutorials could be beneficial.
Best-Fit Customer Profile
ReConvert is best suited for Shopify merchants seeking to enhance the post-purchase experience with integrated surveys and upsell opportunities. Its focus on thank-you page customization makes it ideal for businesses looking to increase customer engagement and average order value.
Asklayer
Asklayer is a Shopify app designed for micro-surveys and on-site feedback at multiple touchpoints.
Core Features and Functionality
- Survey Types: Offers pop-ups, exit-intent, post-purchase, and email surveys, including NPS, CSAT, and polls.
- Survey Delivery Channels: Deploys surveys via pop-ups, exit-intent, post-purchase, and email.
- Advanced Targeting: Utilizes page, user, and cart targeting to display surveys to specific customer segments.
- Conditional Logic: Implements skip logic and question randomization for dynamic survey flows.
- Real-Time Analytics: Provides in-app charts and exportable raw data for analysis.
- Integrations: Connects with tools like Mailchimp, Klaviyo, and webhooks for seamless data flow.
Pricing Model
Asklayer offers a free plan with 25 responses per month and several paid tiers:
- Basic Plan: $21 per month for 2,400 responses per year.
- Standard Plan: $44 per month for 12,000 responses per year.
- Pro Plan: $111 per month for 36,000 responses per year.
Each plan includes various features, with higher tiers offering additional functionalities like branding removal, advanced integrations, and AI summaries. (zigpoll.com)
Ease of Setup and Use
Asklayer boasts an intuitive design, allowing users to create surveys without coding skills. Its point-and-click interface facilitates
