Wootric and Retently are customer experience (CX) platforms that offer NPS, CSAT, and CES surveys. Wootric primarily serves B2B SaaS companies, while Retently focuses on ecommerce businesses. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which is better suited for small ecommerce businesses.
Wootric
Features
Wootric provides real-time NPS, CSAT, and CES micro-surveys. It supports multiple delivery channels, including web and mobile apps, email, links, and Intercom Messenger. The platform offers auto-categorization of feedback themes and integrates with tools like Intercom, Zendesk, Freshdesk, and Mixpanel. Advanced analytics include text and sentiment analysis, custom dashboards, and reporting. (wootric.com)
Pricing Model
Wootric offers tiered pricing based on response volume. The Professional plan starts at $49 per month, suitable for small businesses. The Growth plan, at $299 per month, includes additional features and higher response limits. The Voice of the Customer plan offers enterprise-level features with custom pricing. (wootric.com)
Ease of Setup and Use
Wootric is designed for B2B SaaS companies, which may result in a steeper learning curve for ecommerce businesses. The platform offers self-service support, which may be less suitable for users seeking more hands-on assistance. (wootric.com)
Integrations
Wootric integrates with platforms like Intercom, Zendesk, Freshdesk, and Mixpanel. However, it does not natively integrate with ecommerce platforms such as Shopify, which is a common choice for small ecommerce businesses. (wootric.com)
Customer Support and Documentation
Wootric provides self-service support, which may be less suitable for users seeking more hands-on assistance. (wootric.com)
Best-Fit Customer Profile
Wootric is best suited for B2B SaaS companies that require advanced CX analytics and have the resources to manage a more complex setup.
Retently
Features
Retently offers NPS, CSAT, and CES surveys with multi-channel delivery options, including email, in-app widgets, web pop-ups, kiosks, and SMS. It provides AI-powered feedback classification, advanced reporting, and benchmarking. The platform integrates with ecommerce platforms like Shopify, as well as tools like Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce. (retently.com)
Pricing Model
Retently's pricing is tiered based on survey volume and features. The Ecommerce Basic plan starts at $49 per month, suitable for small businesses. The Ecommerce Pro plan is priced at $299 per month, offering additional features and higher survey limits. An Enterprise plan is available with custom pricing for larger organizations. (retently.com)
Ease of Setup and Use
Retently is tailored for ecommerce businesses, offering a user-friendly interface and integrations with popular ecommerce platforms like Shopify. This design simplifies the setup process for small ecommerce businesses. (retently.com)
Integrations
Retently integrates with ecommerce platforms such as Shopify, as well as tools like Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce. This extensive integration support is beneficial for small ecommerce businesses seeking seamless connectivity. (retently.com)
Customer Support and Documentation
Retently offers live chat and Zoom support, along with a dedicated customer success manager for higher-tier plans. This level of support is advantageous for small businesses that may require more assistance. (retently.com)
Best-Fit Customer Profile
Retently is ideal for small to medium-sized ecommerce businesses that require a user-friendly CX platform with robust integrations and support.
Side-by-Side Comparison
| Feature | Wootric | Retently |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES |
| Delivery Channels | Web app, mobile app, email, link, Intercom Messenger | Email, in-app widgets, web pop-ups, kiosks, SMS |
| Integrations | Intercom, Zendesk, Freshdesk, Mixpanel | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce |
| Pricing | Professional: $49/month; Growth: $299/month; Voice of the Customer: Custom pricing | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: Custom pricing |
| Ease of Use | Designed for B2B SaaS; may require a learning curve for ecommerce businesses | Tailored for ecommerce; user-friendly interface |
| Customer Support | Self-service support | Live chat, Zoom support, dedicated customer success manager for higher-tier plans |
| Best-Fit Customer Profile | B2B SaaS companies requiring advanced CX analytics | Small to medium-sized ecommerce businesses seeking a user-friendly CX platform with robust integrations and support |
Which to Choose
For small ecommerce businesses, Retently is generally the more suitable option due to its ecommerce-focused features, user-friendly setup, and extensive integrations with platforms like Shopify. Wootric, while offering advanced CX analytics, is more tailored for B2B SaaS companies and may present a steeper learning curve for ecommerce users.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero
