When evaluating survey tools for your Shopify store, it's essential to consider how each platform aligns with your specific needs. Wootric and UserLoop offer distinct features tailored to different aspects of customer feedback collection.
Wootric
Wootric specializes in real-time Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) micro-surveys, primarily designed for B2B SaaS companies.
Features
- Survey Types: Offers NPS, CSAT, and CES surveys to gauge customer sentiment.
- Delivery Channels: Supports web and mobile apps, email, links, and integrations with platforms like Intercom Messenger.
- Feedback Analysis: Utilizes machine learning for real-time text and sentiment analysis, auto-categorizing feedback themes.
- Integrations: Connects with tools such as Salesforce, Intercom, Zendesk, Freshdesk, Mixpanel, Segment, HubSpot, ServiceNow, Microsoft, and Heap.
Pricing Model
Wootric offers tiered pricing based on the number of journey points and features:
- Professional: Focuses on a single journey point with basic features.
- Growth: Covers multiple journey points with advanced targeting and integrations.
- Voice of the Customer: Includes all Growth features plus CXInsight™, text and sentiment analytics, and custom dashboards.
Specific pricing details are available upon request. (wootric.com)
Ease of Setup and Use
Wootric provides a comprehensive getting started guide, assisting users in survey customization, integration setup, and testing. (help.wootric.com)
Customer Support and Documentation
Offers self-service support with access to a detailed help center and the option to contact support via email. (help.wootric.com)
Best-Fit Customer Profile
Ideal for B2B SaaS companies seeking to measure customer experience metrics like NPS, CSAT, and CES across various touchpoints.
UserLoop
UserLoop is an AI-powered survey platform tailored for Shopify stores, focusing on post-purchase surveys and automated insights to enhance customer retention and growth.
Features
- Survey Types: Provides post-purchase surveys, attribution surveys, and popup surveys to capture customer feedback at various stages.
- Delivery Channels: Integrates with Shopify to deploy surveys via email, checkout pages, and popups.
- Feedback Analysis: Employs AI to generate summaries and PDF reports, offering actionable insights.
- Integrations: Connects with Klaviyo, Slack, and Meta Conversion API to integrate feedback into marketing and lifecycle tools.
Pricing Model
UserLoop offers a free plan and tiered paid plans:
- Free Plan: Includes up to 50 responses per month, 2 surveys, and 1 question per survey.
- Starter Plan: Priced at $29 per month, offering 300 responses per month, 5 surveys, and 5 questions per survey.
- Unlimited Plan: Starts at $19 per month, providing unlimited responses, advanced reporting, and AI insights. (pages.userloop.io)
Ease of Setup and Use
UserLoop boasts a quick setup process, allowing stores to install and publish their first survey flow within minutes using the Shopify app flow and guided setup. (pages.userloop.io)
Customer Support and Documentation
Provides a help center with articles on various topics, including email surveys, checkout surveys, integrations, and analytics. (help.userloop.io)
Best-Fit Customer Profile
Suited for Shopify store owners aiming to collect post-purchase feedback, understand customer attribution, and integrate insights into marketing and lifecycle strategies.
Side-by-Side Comparison
| Feature | Wootric | UserLoop |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase, attribution, popup surveys |
| Delivery Channels | Web app, mobile app, email, link, Intercom Messenger | Shopify email, checkout pages, popups |
| Feedback Analysis | Real-time text and sentiment analysis, auto-categorization | AI-generated summaries and PDF reports |
| Integrations | Salesforce, Intercom, Zendesk, Freshdesk, Mixpanel, Segment, HubSpot, ServiceNow, Microsoft, Heap | Klaviyo, Slack, Meta Conversion API |
| Pricing Model | Tiered plans based on journey points and features; specific pricing upon request | Free plan; paid plans starting at $19/month |
| Ease of Setup | Guided setup with comprehensive documentation | Quick setup via Shopify app flow and guided setup |
| Customer Support | Self-service support with help center and email contact | Help center with articles on various topics |
| Best-Fit Customer Profile | B2B SaaS companies measuring customer experience metrics across touchpoints | Shopify store owners collecting post-purchase feedback and integrating insights into marketing |
Which to Choose
When deciding between Wootric and UserLoop for your Shopify store, consider the following:
Wootric: If your focus is on measuring customer experience metrics like NPS, CSAT, and CES across various touchpoints, and you require integrations with enterprise tools, Wootric may be more suitable.
UserLoop: If you're looking to collect post-purchase feedback, understand customer attribution, and integrate insights directly into your Shopify store's marketing and lifecycle strategies, UserLoop is tailored for these needs.
Evaluate your specific requirements, budget, and desired integrations to determine which platform aligns best with your business objectives.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
