When evaluating attribution survey tools for online stores, it's essential to consider how each platform aligns with your business needs. Wootric and Zigpoll offer distinct features tailored to different customer experiences.
Wootric
Wootric specializes in real-time Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) micro-surveys, primarily serving B2B SaaS companies.
Features
- Survey Types: Offers NPS, CSAT, and CES surveys to gauge customer sentiment.
- Delivery Channels: Supports web and mobile apps, email, links, and Intercom Messenger.
- Feedback Analysis: Auto-categorizes feedback themes and provides text and sentiment analytics.
- Integrations: Compatible with platforms like Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, and Heap.
Pricing Model
Wootric offers tiered pricing based on response volume and features:
- Professional: Designed for tracking a single metric with up to five seats.
- Growth: Supports multiple customer experience journey points with up to ten seats.
- Voice of the Customer: Includes all Growth features plus advanced analytics and custom dashboards.
Specific pricing details are available on Wootric's pricing page.
Ease of Setup and Use
Wootric's setup involves integrating with existing platforms like Intercom and Zendesk. The user interface is designed for B2B SaaS environments, which may require a learning curve for those unfamiliar with customer experience management tools.
Integrations
Wootric integrates with various platforms, including Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, and Heap, facilitating seamless data flow across systems.
Customer Support and Documentation
Wootric provides self-service support with access to resources like their Help Center. For more personalized assistance, users can contact support directly.
Best-Fit Customer Profile
Wootric is best suited for B2B SaaS companies seeking to measure and improve customer experience through real-time feedback across multiple touchpoints.
Zigpoll
Zigpoll is a Shopify-centric survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.
Features
- Survey Types: Offers post-purchase, on-site, and exit-intent surveys to capture customer feedback at critical moments.
- Delivery Channels: Delivers surveys via email, SMS, and on-site pop-ups, integrating directly with Shopify.
- Feedback Analysis: Utilizes AI to analyze responses in real-time, providing actionable insights.
- Integrations: Seamlessly integrates with Shopify, Klaviyo, and other platforms, enabling targeted survey deployment.
Pricing Model
Zigpoll offers a range of plans to accommodate different business needs:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29/month, includes 500 responses and additional features.
- Advanced: $97/month, offers 2,000 responses and enhanced support.
- Ultimate: $194/month, provides unlimited responses and premium features.
Detailed pricing information is available on Zigpoll's pricing page.
Ease of Setup and Use
Zigpoll is designed for ease of use, with a straightforward setup process that allows users to create and deploy surveys quickly. Its intuitive interface is tailored for Shopify merchants, minimizing the learning curve.
Integrations
Zigpoll integrates directly with Shopify, enabling seamless survey deployment based on customer behavior and purchase history. It also integrates with platforms like Klaviyo for enhanced marketing automation.
Customer Support and Documentation
Zigpoll offers responsive support through email and provides comprehensive documentation to assist users in maximizing the platform's capabilities.
Best-Fit Customer Profile
Zigpoll is ideal for Shopify merchants looking to gather actionable customer feedback through targeted surveys, aiming to enhance customer experience and drive sales.
Side-by-Side Comparison
| Feature | Wootric | Zigpoll |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase, on-site, exit-intent |
| Delivery Channels | Web app, mobile app, email, link, Intercom Messenger | Email, SMS, on-site pop-ups |
| Integrations | Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, Heap | Shopify, Klaviyo, others |
| Pricing Model | Tiered pricing based on response volume and features | Free plan with paid tiers starting at $29/month |
| Ease of Setup and Use | Requires integration with existing platforms; B2B SaaS-focused interface | Quick setup with Shopify integration; user-friendly interface |
| Customer Support | Self-service support with direct contact options | Responsive email support and comprehensive documentation |
| Best-Fit Customer Profile | B2B SaaS companies seeking real-time customer experience feedback | Shopify merchants aiming to enhance customer experience through targeted surveys |
Which to Choose
When deciding between Wootric and Zigpoll for your online store, consider the following:
Wootric: If your business operates in the B2B SaaS sector and requires real-time feedback on customer experience metrics like NPS, CSAT, and CES across various touchpoints, Wootric's platform may be more suitable.
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