Wootric and Zigpoll are survey platforms designed to collect customer feedback, each catering to different business needs. Wootric specializes in real-time NPS, CSAT, and CES micro-surveys for B2B SaaS companies, while Zigpoll focuses on post-purchase, on-site, and exit-intent surveys for Shopify merchants, emphasizing zero-party data collection.
Wootric
Features
- Survey Types: NPS, CSAT, CES
- Delivery Channels: Web app, mobile app, email, link, Intercom Messenger
- Integrations: Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, Heap
- Analytics: CXInsight™, text and sentiment analysis
- Customization: Auto-categorize feedback themes
Pricing Model
- Professional: Single journey point, core survey functionality, basic reporting and integrations
- Growth: Multiple journey points, expanded reporting and integrations
- Voice of the Customer: All Growth features plus CXInsight™, text and sentiment analysis, custom dashboards and reporting
Pricing is available upon request. (wootric.com)
Pros
- Comprehensive analytics
- Wide integration options
- Supports multiple survey types
Cons
- Pricing may be high for small businesses
- Complex setup for non-technical users
Best For
B2B SaaS companies seeking in-depth customer experience insights across various touchpoints.
Zigpoll
Features
- Survey Types: Post-purchase, on-site, exit-intent
- Delivery Channels: Embedded on-site surveys, SMS surveys
- Integrations: One-click Shopify integration
- Analytics: AI-powered insights, automatic analysis
- Customization: Flexible question formats, custom styling
Pricing Model
- Lite: Free plan with 100 responses/month
- Standard: $29/month for 500 responses/month
- Advanced: $97/month for 2,000 responses/month
- Ultimate: $194/month for unlimited responses
Annual billing offers a 25% discount. (zigpoll.com)
Pros
- Easy Shopify integration
- Flexible survey types
- Clean user interface
- Zero-party data collection
- Affordable pricing
- Responsive customer support
Cons
- Limited integrations beyond Shopify
- Fewer advanced analytics features compared to competitors
Best For
Shopify merchants looking for an intuitive, cost-effective solution to gather customer feedback and drive growth.
Side-by-Side Comparison
| Feature | Wootric | Zigpoll |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase, on-site, exit-intent |
| Delivery Channels | Web app, mobile app, email, link, Intercom Messenger | Embedded on-site surveys, SMS surveys |
| Integrations | Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, Heap | One-click Shopify integration |
| Analytics | CXInsight™, text and sentiment analysis | AI-powered insights, automatic analysis |
| Customization | Auto-categorize feedback themes | Flexible question formats, custom styling |
| Pricing | Professional: Contact sales Growth: Contact sales Voice of the Customer: Contact sales |
Lite: Free Standard: $29/month Advanced: $97/month Ultimate: $194/month |
| Best For | B2B SaaS companies seeking in-depth customer experience insights across various touchpoints | Shopify merchants looking for an intuitive, cost-effective solution to gather customer feedback and drive growth |
Which to Choose
For B2B SaaS Companies: Wootric offers comprehensive analytics and a wide range of integrations, making it suitable for businesses needing in-depth customer experience insights across various touchpoints.
For Shopify Merchants: Zigpoll provides an easy-to-use platform with seamless Shopify integration, flexible survey types, and affordable pricing, making it ideal for merchants seeking to gather customer feedback and drive growth.
In the Wootric vs Zigpoll comparison, the choice depends on your business model and specific needs.
