When evaluating ecommerce feedback tools, Wootric, Zigpoll, and Delighted are frequently compared due to their focus on customer experience metrics and integration capabilities. Each offers unique features tailored to different business needs.
Wootric
Core Features and Functionality
- Real-time NPS, CSAT, and CES micro-surveys
- Multiple delivery channels: web app, mobile app, email, link, Intercom Messenger
- Auto-categorize feedback themes
- Survey triggers via Intercom, Zendesk, Freshdesk, and Mixpanel
Pricing Model
- Professional Plan: One journey point, up to five seats
- Growth Plan: Three journey points, up to ten seats
- Voice of the Customer Plan: Includes CXInsight™, text and sentiment analytics, custom dashboards, and reporting
Ease of Setup and Use
- User-friendly interface
- Integration with various platforms
Integrations
- Intercom
- Zendesk
- Freshdesk
- Mixpanel
- Salesforce
- HubSpot
- ServiceNow
- Microsoft
- Heap
Customer Support and Documentation
- Comprehensive support resources
- Responsive customer service
Best-Fit Customer Profile
- B2B SaaS companies seeking advanced analytics and multi-channel survey capabilities
Zigpoll
Core Features and Functionality
- Post-purchase, on-site, and exit-intent surveys
- Zero-party data collection
- Flexible question formats: single-select, multi-select, sliding scale, photo selections
- AI-powered insights
- Unlimited surveys
- Customizable survey styling
- SMS surveys
- API and Model Context Protocol (MCP) access
Pricing Model
- Lite Plan: Free, 100 responses/month
- Standard Plan: $29/month, 500 responses/month
- Advanced Plan: $97/month, 2,000 responses/month
- Ultimate Plan: $194/month, unlimited responses
Ease of Setup and Use
- Easy Shopify integration
- Intuitive user interface
- Responsive support
Integrations
- Shopify
- Slack
- Klaviyo
Customer Support and Documentation
- World-class support
- Comprehensive documentation
Best-Fit Customer Profile
- Shopify merchants seeking affordable, flexible, and easy-to-use feedback tools
Connect Zigpoll to your stack.Sync survey responses to the tools you already use — no code required.
See integrationsDelighted
Core Features and Functionality
- NPS, CSAT, and CES surveys
- Email and SMS survey delivery
- Automated survey triggers
- Customizable survey design
- Real-time reporting
- API access
Pricing Model
- Free Plan: Up to 100 responses/month
- Entry-Level Plan: $224/month, 2,000 responses/month
- Custom pricing for higher volumes
Ease of Setup and Use
- Simple setup process
- User-friendly interface
Integrations
- Salesforce
- Zendesk
- Slack
- HubSpot
- Intercom
Customer Support and Documentation
- Responsive support
- Extensive documentation
Best-Fit Customer Profile
- Ecommerce businesses seeking straightforward survey tools with essential features
Three-Way Comparison
| Feature/Tool | Wootric | Zigpoll | Delighted |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase, on-site, exit-intent, NPS, CSAT, CES | NPS, CSAT, CES |
| Delivery Channels | Web app, mobile app, email, link, Intercom Messenger | Embedded surveys, SMS surveys | Email, SMS |
| Integrations | Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, Heap | Shopify, Slack, Klaviyo | Salesforce, Zendesk, Slack, HubSpot, Intercom |
| Pricing | Professional Plan: One journey point, up to five seats; Growth Plan: Three journey points, up to ten seats; Voice of the Customer Plan: Includes CXInsight™, text and sentiment analytics, custom dashboards, and reporting | Lite Plan: Free, 100 responses/month; Standard Plan: $29/month, 500 responses/month; Advanced Plan: $97/month, 2,000 responses/month; Ultimate Plan: $194/month, unlimited responses | Free Plan: Up to 100 responses/month; Entry-Level Plan: $224/month, 2,000 responses/month; Custom pricing for higher volumes |
| Ease of Use | User-friendly interface | Easy Shopify integration, intuitive UI, responsive support | Simple setup, user-friendly interface |
| Best-Fit Customer |
