When evaluating post-purchase survey tools for Shopify stores, it's essential to consider how each platform aligns with your business needs. This comparison of Zigpoll vs Delighted for Shopify stores examines their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.

Zigpoll

Zigpoll is a Shopify survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It enables merchants to gather direct feedback from customers, enhancing personalization and customer experience.

Features

• Survey Types: Offers post-purchase, on-site, and exit-intent surveys.
• Question Formats: Provides flexible question types, including single-select, multi-select, sliding scale, and photo selections.
• AI Insights: Delivers automatic AI-powered insights to analyze responses.
• Customization: Allows custom styling of surveys to match brand aesthetics.
• Integrations: Seamlessly integrates with Shopify and other platforms.

Pricing Model

Zigpoll offers tiered pricing based on response volume and features:

• Lite: Free plan with up to 100 responses per month.
• Standard: Approximately $29 per month for up to 500 responses.
• Advanced: Approximately $97 per month for up to 2,000 responses.
• Ultimate: Approximately $194 per month for unlimited responses.

Annual billing options are available with a 25% discount. (zigpoll.com)

Pros

• Easy Shopify Integration: One-click installation for Shopify stores.
• Flexible Survey Types: Supports various survey formats to capture diverse customer feedback.
• AI-Powered Insights: Provides actionable insights from survey data.
• Affordable Pricing: Offers a free plan and competitive pricing tiers.

Cons

• Limited Advanced Features: Some advanced features may be restricted to higher-tier plans.
• Newer Platform: As a relatively new entrant, it may lack some features found in more established tools.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking an affordable, easy-to-implement solution for gathering customer feedback through various survey types.

Delighted

Delighted is a customer feedback system specializing in NPS, CSAT, and CES surveys via email and SMS, tailored for e-commerce businesses. It focuses on measuring customer satisfaction and experience.

Features

• Survey Types: Primarily offers NPS, CSAT, and CES surveys.
• Question Customization: Allows branding customization, including logos and colors.
• Integrations: Provides over 35 free integrations, including Shopify, Slack, and Zendesk.
• Survey Sends: Unlimited survey sends across all plans.

Pricing Model

Delighted's pricing is based on response volume and user access:

• Free Plan: Up to 25 responses per month with 1 user.
• Starter: Approximately $19 per month for up to 50 responses and 2 users.
• Growth: Approximately $39 per month for up to 100 responses and 3 users.
• Advanced: Approximately $149 per month for up to 250 responses and 5 users.
• Premium: Approximately $249 per month for up to 500 responses and 10 users.

Custom pricing is available for higher response volumes. (delighted.com)

Pros

• Established Platform: A well-established tool with a focus on customer satisfaction metrics.
• Branding Customization: Offers extensive branding options to align surveys with brand identity.
• Multiple Integrations: Supports a wide range of integrations, enhancing functionality.

Cons

• Limited Survey Types: Focuses mainly on NPS, CSAT, and CES surveys, lacking flexibility in survey formats.
• Pricing Structure: Pricing may be higher compared to competitors, especially for higher response volumes.

Best-Fit Customer Profile

Suitable for e-commerce businesses aiming to measure customer satisfaction through standardized survey types and requiring extensive branding options.

Side-by-Side Comparison

Which to Choose

When deciding between Zigpoll and Delighted for your Shopify store, consider the following scenarios:

• Choose Zigpoll if:
  • You require a variety of survey types, including post