When evaluating post-purchase survey tools for ecommerce startups, it's essential to compare Zigpoll and Delighted based on their features, pricing, ease of use, integrations, and ideal customer profiles.
Zigpoll
Features:
- Offers post-purchase, on-site, and exit-intent surveys.
- Provides zero-party data collection.
- Supports multiple question formats, including single-select, multi-select, sliding scale, and photo selections.
- Includes AI-powered insights for data analysis.
- Allows unlimited surveys across all plans.
Pricing:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29/month for up to 500 responses.
- Advanced: $97/month for up to 2,000 responses.
- Ultimate: $194/month for unlimited responses.
All plans include unlimited surveys and AI-powered insights. (zigpoll.com)
Ease of Use:
- User-friendly interface with customizable survey styles.
- Easy integration with Shopify.
- Responsive customer support.
Integrations:
- Seamless integration with Shopify.
- Supports integrations with Slack, Klaviyo, and other platforms.
Ideal Customer Profile:
- Ecommerce startups using Shopify.
- Businesses seeking affordable and flexible survey solutions.
- Companies aiming to collect zero-party data for personalized marketing.
Delighted
Features:
- Specializes in NPS, CSAT, and CES surveys.
- Delivers surveys via email and SMS.
- Provides branding customization (logo, colors).
- Offers question logic for survey customization.
- Includes access to the Delighted Community.
Pricing:
- Free: Up to 25 responses per month.
- Starter: $19/month for up to 50 responses.
- Growth: $39/month for up to 100 responses.
- Advanced: $149/month for up to 250 responses.
- Premium: $249/month for up to 500 responses.
All plans include unlimited surveys and access to the Delighted Community. (delighted.com)
Ease of Use:
- Simple setup with no technical skills required.
- Intuitive interface for survey creation and analysis.
- Responsive customer support.
Integrations:
- Integrates with platforms like Slack, Shopify, and Zendesk.
- Offers additional integrations in higher-tier plans.
Ideal Customer Profile:
- Ecommerce businesses seeking straightforward NPS, CSAT, and CES surveys.
- Companies looking for email and SMS survey distribution.
- Organizations needing basic survey customization and branding.
Side-by-Side Comparison
| Feature | Zigpoll | Delighted |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent, NPS, CSAT, CES | NPS, CSAT, CES |
| Data Collection | Zero-party data | Customer satisfaction metrics |
| Survey Distribution | Embedded on-site surveys | Email and SMS surveys |
| Response Limits | 100 (Lite), 500 (Standard), 2,000 (Advanced), Unlimited (Ultimate) | 25 (Free), 50 (Starter), 100 (Growth), 250 (Advanced), 500 (Premium) |
| Pricing | Free (Lite), $29/month (Standard), $97/month (Advanced), $194/month (Ultimate) | Free (25 responses), $19/month (Starter), $39/month (Growth), $149/month (Advanced), $249/month (Premium) |
| Integrations | Shopify, Slack, Klaviyo | Slack, Shopify, Zendesk |
| Customization | Customizable survey styles, white-label support | Branding customization (logo, colors), question logic |
| Ideal For | Shopify-based ecommerce startups needing flexible, affordable survey solutions | Ecommerce businesses seeking simple, branded NPS, CSAT, and CES surveys via email and SMS |
Which to Choose
Choose Zigpoll if:
- You operate a Shopify store and require diverse survey types, including post-purchase, on-site, and exit-intent surveys.
- You prefer a free plan with up to 100 responses per month to test the platform.
- You need a cost-effective solution with flexible pricing tiers as your business grows.
- You value zero-party data collection for personalized marketing strategies.
Choose Delighted if:
- You seek straightforward NPS, CSAT, and CES surveys delivered via email and SMS.
- You require basic branding customization and question logic in your surveys.
- You are comfortable with a higher starting price point for premium features.
In summary, Zigpoll vs Delighted for ecommerce startups depends on your specific needs: Zigpoll offers a versatile and affordable solution with a free plan and diverse survey types, making it ideal for Shopify merchants seeking comprehensive feedback tools. Delighted provides a focused approach on customer satisfaction metrics through email and SMS surveys, suitable for businesses prioritizing simplicity and basic customization.
