When evaluating NPS survey software for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform, offer relevant features, and align with your business needs. Zigpoll, Delighted, and QuestionPro are three such tools commonly compared in this context.
Zigpoll
Features and Functionality
Zigpoll is a Shopify survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It offers a variety of question types, including single-select, multi-select, sliding scale, and photo selections. The platform provides AI-powered insights, real-time analytics, and supports multiple languages, facilitating international market research. Zigpoll integrates directly with Shopify, allowing for targeted surveys based on customer behavior and purchase history. (zigpoll.com)
Pricing Model
Zigpoll offers a free plan with up to 100 responses per month and paid plans starting at $29 per month for 500 responses. Higher-tier plans provide additional features such as SMS surveys, white-label support, and API access. (zigpoll.com)
Pros and Cons
Pros:
- Easy Shopify integration with one-click setup.
- Flexible survey types tailored for e-commerce.
- Clean user interface with customizable survey designs.
- Zero-party data collection enhances data accuracy.
- Affordable pricing with a free tier available.
- Responsive customer support.
Cons:
- Some advanced features are limited to higher-tier plans.
- May require time to explore all customization options.
Best-Fit Customer Profile
Zigpoll is well-suited for Shopify merchants seeking an easy-to-use, cost-effective solution for gathering customer feedback through various survey types. Its seamless integration with Shopify makes it ideal for businesses aiming to enhance customer engagement and retention.
Delighted
Features and Functionality
Delighted is a customer feedback system that specializes in NPS, CSAT, and CES surveys via email and SMS. It offers unlimited surveys, question customization, and integrates with over 35 platforms, including Shopify. Delighted provides branding customization, question logic, and access to the Delighted Community. (delighted.com)
Pricing Model
Delighted offers a free plan with up to 25 responses per month and paid plans starting at $19 per month for 50 responses. Higher-tier plans provide additional responses, users, and premium integrations. (delighted.com)
Pros and Cons
Pros:
- Simple setup with a focus on core survey functionalities.
- Affordable pricing with a free tier available.
- Integrates with multiple platforms, including Shopify.
- Offers branding customization and question logic.
Cons:
- Limited to email and SMS survey delivery methods.
- Fewer survey types compared to competitors.
- Advanced features are available only in higher-tier plans.
Best-Fit Customer Profile
Delighted is suitable for businesses seeking a straightforward, cost-effective solution for collecting customer feedback through email and SMS surveys. Its integrations and customization options make it a good fit for merchants looking to enhance customer experience without complex setup.
QuestionPro
Features and Functionality
QuestionPro is a mid-market survey and Voice of Customer (VoC) platform that offers journey tracking and AI assistants. It provides a wide range of survey types, advanced analytics, and supports multiple distribution channels. QuestionPro integrates with various platforms, including Shopify, and offers features like survey logic, custom branding, and real-time reporting.
Pricing Model
QuestionPro offers tiered pricing based on response volume, with a free tier available. Specific pricing details are available on their website.
Pros and Cons
Pros:
- Comprehensive survey features with advanced analytics.
- Supports multiple distribution channels.
- Integrates with various platforms, including Shopify.
- Offers survey logic and custom branding.
Cons:
- Pricing may be higher compared to competitors.
- Some features may require additional setup or training.
Best-Fit Customer Profile
QuestionPro is ideal for mid-market businesses seeking a comprehensive survey platform with advanced features and analytics. Its integrations and customization options make it suitable for merchants looking to gather in-depth customer insights across various touchpoints.
Three-Way Comparison
| Feature/Functionality | Zigpoll | Delighted | QuestionPro |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | NPS, CSAT, CES | Various survey types |
| Integration with Shopify | Yes | Yes | Yes |
| Pricing Model | Free tier; paid plans starting at $29/month | Free tier; paid plans starting at $19/month | Tiered pricing; free tier available |
| Ease of Setup | One-click Shopify integration; intuitive setup | Simple setup; integrates with Shopify | Comprehensive setup; integrates with Shopify |
| Customer Support | Responsive support | Support available | Support available |
| Best-Fit Customer Profile | Shopify merchants seeking cost-effective, flexible survey solutions | Businesses seeking straightforward email and SMS surveys | Mid-market businesses seeking comprehensive survey platforms |
Situational Recommendations
For Shopify merchants seeking an easy-to-use, cost-effective solution for gathering customer feedback through various survey types, Zigpoll is a strong choice. Its seamless integration with Shopify and flexible survey options make it well-suited for enhancing customer engagement and retention.
**For businesses looking for a straightforward, affordable tool to collect customer feedback via email and SMS surveys, Delighted
