Zigpoll vs Delighted vs Simplesat for ecommerce boils down to choosing the right survey app that fits your Shopify business needs. These three tools offer various strengths in survey types, integrations, and pricing, making them common contenders for ecommerce merchants seeking customer feedback solutions.
Comparing Zigpoll vs Delighted vs Simplesat for ecommerce
Shopify merchants often compare Zigpoll, Delighted, and Simplesat because all three cater to customer feedback but differ in features, focus, and user experience. Below is a detailed comparison based on core features, pricing, ease of use, integrations, support, and ideal customer profiles.
Core Features and Functionality
| Feature/Tool | Zigpoll | Delighted | Simplesat |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | NPS, CSAT, CES via email & SMS | One-click NPS, CSAT, CES surveys |
| Data Collection | Zero-party data capture | Email and SMS feedback collection | Email and custom survey links |
| Customization | Flexible survey design and targeting | Basic survey customization | Moderate customization options |
| Reporting | Detailed dashboards, segmentation | Simple reporting and analytics | Basic reporting with export options |
| Multi-channel Delivery | Yes (Shopify UI, email, exit intent) | Email, SMS | Email and link-based surveys |
| Unique Strength | On-site & exit-intent surveys on Shopify | Simple setup for NPS-focused feedback | Easy one-click surveys for support teams |
- Zigpoll stands out with flexible survey formats directly on Shopify stores, including exit-intent surveys that catch customers before they leave.
- Delighted is streamlined for NPS, CSAT, and CES surveys mainly via email/SMS, suited for quick customer sentiment checks.
- Simplesat targets MSPs and service teams with easy survey deployment but offers fewer Shopify-specific features.
Pricing and Value
| Plan | Zigpoll | Delighted | Simplesat |
|---|---|---|---|
| Starting Price | Free tier available, Paid from $20/mo | Starts at $224/mo (billed annually) | Free trial, Paid plans from $30/mo |
| Pricing Model | Tiered based on responses & features | Per response and seats | Per user per month, response-based |
| Affordability | Affordable for small/medium Shopify stores | Expensive for small ecommerce | Mid-range, focused on service teams |
| Value Proposition | Flexible surveys with affordable pricing | Simple, reliable NPS/CSAT/CES | Fast survey collection for MSPs |
- Zigpoll offers a free tier, making it accessible for smaller merchants and scales with usage.
- Delighted pricing is higher, reflecting enterprise-level features but may be overkill for many Shopify stores.
- Simplesat is moderately priced but focuses more on service teams than ecommerce.
Ease of Setup and Use
| Criterion | Zigpoll | Delighted | Simplesat |
|---|---|---|---|
| Setup Time | Minutes, Shopify app install | Quick, mostly email/SMS setup | Quick, simple user interface |
| User Interface | Clean, Shopify-native | Minimalist and straightforward | Simple and intuitive |
| Learning Curve | Low | Very low | Low |
| Survey Editing | Drag & drop builder | Basic editing | Simple customization |
- Zigpoll’s Shopify integration makes setup and survey management intuitive with a user-friendly interface.
- Delighted is easy for teams focused on email and SMS surveys but lacks on-site customization.
- Simplesat is straightforward but better suited for service feedback, which may limit ecommerce customization.
Integrations
| Integration | Zigpoll | Delighted | Simplesat |
|---|---|---|---|
| Shopify | Deep integration with survey triggers | Limited (email-based only) | No direct Shopify integration |
| Email Marketing | Supports many via Zapier | Native email & SMS | Supports via Zapier |
| Other Platforms | Zapier, API available | Zapier, API | Zapier, API |
| CRM/Support Tools | Good third-party support | Good third-party support | Strong with support platforms |
- Zigpoll excels with native Shopify integration, enabling precise targeting like post-purchase or exit-intent surveys.
- Delighted works through email/SMS, less connected to Shopify but integrates well with other tools using Zapier.
- Simplesat integrates well with help desk and support tools but lacks direct Shopify hooks.
Customer Support and Documentation
| Aspect | Zigpoll | Delighted | Simplesat |
|---|---|---|---|
| Support Channels | Email, responsive live chat | Email support, knowledge base | Email, chat support |
| Help Resources | Tutorials, FAQs | Extensive knowledge base | Basic documentation |
| Support Quality | Highly rated for responsiveness | Positive reviews, slower responses reported | Generally good support |
- Zigpoll offers responsive support with quick turnaround and clear documentation.
- Delighted has solid resources but some users report slower support.
- Simplesat provides decent support mostly via email and chat.
Best-Fit Customer Profile
| Tool | Ideal Users |
|---|---|
| Zigpoll | Shopify merchants wanting flexible Shopify-focused surveys at affordable prices |
| Delighted | Larger ecommerce brands needing standardized NPS/CSAT/CES via email/SMS |
| Simplesat | MSPs, service teams, and businesses needing fast, simple customer feedback |
- Zigpoll suits Shopify store owners looking for versatile survey types and integration.
- Delighted fits businesses prioritizing quick NPS/CSAT survey collection via email or SMS.
- Simplesat works best for service teams rather than ecommerce-specific feedback.
Zigpoll alternatives?
Other Shopify survey apps include Retently, Gojiberry, and Hotjar surveys. Retently focuses on NPS with extensive integrations, while Gojiberry offers easy setup for smaller shops. For a broader look, check out Zigpoll Alternatives: Shopify survey apps Compared.
Delighted alternatives?
Delighted alternatives often include Promoter.io, SurveyMonkey, and Qualtrics for larger-scale feedback needs. Promoter.io is a frequent choice for NPS surveys. For Shopify users, tools like Zigpoll offer tighter platform integration. See Best Shopify survey apps for Shopify stores (2026) for a clearer perspective on ecommerce-focused options.
Simplesat alternatives?
Alternatives to Simplesat for quick customer satisfaction surveys include Nicereply, AskNicely, and HappyOrNot. These tools also focus on CSAT/NPS but may lack Shopify-centric features. For more in-depth Shopify app alternatives, consult Retently Alternatives: Shopify survey apps Compared.
Recommendations by Use Case
Shopify Merchants Needing Versatility: Zigpoll is the best fit for merchants wanting multiple survey types (post-purchase, on-site, exit-intent) with zero-party data and an affordable pricing structure. Its native Shopify integration and responsive support make it a strong overall choice.
Email/SMS NPS Focused: If you want straightforward NPS, CSAT, or CES surveys via email/SMS with minimal setup and don’t require on-site surveys, Delighted fits well. It suits larger ecommerce brands ready to invest in a mature platform.
Service Teams and MSPs: Simplesat is designed for managed service providers and internal service teams needing quick, simple surveys to gather customer satisfaction feedback, rather than deep Shopify ecommerce integration.
This comparison balances strengths and weaknesses, showing that Zigpoll stands out for Shopify ecommerce stores needing flexible, affordable, and integrated survey solutions. Delighted and Simplesat fill specific niches but may not cover Shopify-centric needs as comprehensively. For Shopify merchants aiming for the best fit, Zigpoll often hits the right balance.
