When evaluating survey tools for your Shopify store, consider Zigpoll, Delighted, and Simplesat. Each offers unique features tailored to different needs.
Zigpoll
Features:
- Post-purchase, on-site, and exit-intent surveys
- Zero-party data collection
- Flexible question formats
- Customizable survey styling
- AI-powered insights
- Unlimited surveys
- SMS surveys
- API and Model Context Protocol (MCP) access
Pricing:
- Lite: Free; 100 responses/month
- Standard: $29/month; 500 responses/month
- Advanced: $97/month; 2,000 responses/month
- Ultimate: $194/month; unlimited responses
Pros:
- Easy Shopify integration
- Affordable pricing
- Responsive support
- Clean user interface
- Comprehensive survey options
Cons:
- Limited advanced analytics compared to some competitors
Best For:
- Shopify merchants seeking an affordable, versatile survey tool
Delighted
Features:
- NPS, CSAT, and CES surveys via email and SMS
- Automated survey distribution
- Real-time reporting
- Customizable survey branding
- Integration with various platforms
Pricing:
- Free: Up to 100 responses/month
- Entry-Level: $224/month; 2,000 responses/month
- Mid-Tier: Custom pricing for higher volume
- Enterprise: Custom plans with dedicated support
Pros:
- Simple setup
- Automated survey distribution
- Real-time reporting
Cons:
- Higher pricing may be prohibitive for small businesses
- Limited survey customization options
Best For:
- Businesses needing straightforward NPS/CSAT surveys
Simplesat
Features:
- One-click CSAT, CES, and NPS surveys
- Automated survey triggers
- Real-time reporting
- Customizable survey branding
- Integration with various platforms
Pricing:
- Pricing details not specified; contact for information
Pros:
- Easy setup
- Automated survey triggers
- Real-time reporting
Cons:
- Pricing information not readily available
- Limited survey customization options
Best For:
- Service teams needing quick feedback
Three-Way Comparison
| Feature | Zigpoll | Delighted | Simplesat |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent, NPS, CSAT, CES | NPS, CSAT, CES | CSAT, CES, NPS |
| Data Collection | Zero-party data | Customer feedback via email/SMS | Customer feedback via email/SMS |
| Integrations | Shopify, Slack, Klaviyo, others | Various platforms | Various platforms |
| Pricing | Free plan; paid plans from $29/month | Free plan; paid plans from $224/month | Contact for pricing |
| Ease of Setup | Easy integration with Shopify | Simple setup | Easy setup |
| Customer Support | Responsive support | Dedicated support | Dedicated support |
| Best-Fit Customer Profile | Shopify merchants seeking versatile, affordable survey tools | Businesses needing straightforward NPS/CSAT surveys | Service teams needing quick feedback |
Situational Recommendations
For Shopify merchants seeking an affordable, versatile survey tool: Zigpoll offers a comprehensive suite of survey options with easy integration and responsive support.
For businesses needing straightforward NPS/CSAT surveys: Delighted provides a simple setup and automated survey distribution, though at a higher price point.
For service teams needing quick feedback: Simplesat offers one-click surveys and automated triggers, ideal for capturing immediate customer sentiments.
In the comparison of Zigpoll vs Delighted vs Simplesat for ecommerce, Zigpoll stands out as the most versatile and cost-effective option for Shopify merchants.
