When evaluating survey tools for your Shopify store, it's essential to consider how each option aligns with your specific needs. Zigpoll, Delighted, and Simplesat are three prominent choices, each offering unique features and functionalities.

Zigpoll

Zigpoll is a Shopify-centric survey app designed to capture zero-party data through various survey types, including post-purchase, on-site, and exit-intent surveys.

Core Features and Functionality

• Survey Types: Offers post-purchase, on-site, and exit-intent surveys, enabling merchants to gather feedback at critical touchpoints in the customer journey.
• Data Collection: Focuses on zero-party data, allowing customers to provide explicit preferences and insights, enhancing personalization efforts.
• Customization: Provides a clean, Shopify-native interface with a drag-and-drop builder for easy survey creation and customization.

Pricing Model

• Free Tier: Available, suitable for small merchants or those testing the platform.
• Paid Plans: Start at approximately $19 per month, scaling based on response volume and feature access.

Ease of Setup and Use

• Integration: Seamless integration with Shopify, allowing for quick installation and survey deployment.
• User Interface: Intuitive design tailored for Shopify users, minimizing the learning curve.

Integrations

• Shopify: Deep native integration, enabling precise survey targeting based on customer behavior.
• Third-Party Tools: Supports integrations via Zapier, facilitating connections with various CRM and marketing platforms.

Customer Support and Documentation

• Support Channels: Offers responsive email and live chat support.
• Documentation: Provides comprehensive guides and FAQs tailored for Shopify users.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking versatile survey options with a focus on zero-party data collection to enhance customer insights and personalization.

Delighted

Delighted is a survey tool that specializes in collecting customer feedback through NPS, CSAT, and CES surveys via email and SMS.

Core Features and Functionality

• Survey Types: Primarily focuses on NPS, CSAT, and CES surveys, suitable for measuring customer satisfaction and loyalty.
• Data Collection: Gathers feedback through email and SMS, providing a straightforward approach to understanding customer sentiment.
• Customization: Offers basic survey customization options, allowing for some branding and question adjustments.

Pricing Model

• Starting Price: Plans begin at approximately $224 per month, reflecting its enterprise-level features.

Ease of Setup and Use

• Setup: Quick setup process, primarily involving email and SMS configurations.
• User Interface: Minimalist and straightforward, designed for ease of use.

Integrations

• Email and SMS: Native support for email and SMS channels.
• Third-Party Tools: Integrates with various platforms via Zapier and offers an API for custom integrations.

Customer Support and Documentation

• Support Channels: Provides email support and a comprehensive knowledge base.
• Documentation: Extensive resources available, though some users report slower response times.

Best-Fit Customer Profile

Suited for larger e-commerce brands needing standardized NPS, CSAT, and CES surveys via email and SMS, with a focus on customer satisfaction metrics.

Simplesat

Simplesat is a feedback tool designed for managed service providers (MSPs) and service teams, offering one-click CSAT, CES, and NPS surveys.

Core Features and Functionality

• Survey Types: Specializes in one-click CSAT, CES, and NPS surveys, ideal for measuring customer satisfaction and effort.
• Data Collection: Collects feedback through email and custom survey links, facilitating quick responses.
• Customization: Provides basic branding options but limited customization compared to other tools.

Pricing Model

• Starting Price: Plans start at approximately $30 per month, with higher tiers based on response volume.

Ease of Setup and Use

• Setup: Quick and simple, with minimal configuration required.
• User Interface: Simple and intuitive, designed for ease of use.

Integrations

• Help Desk and Support Tools: Integrates with platforms like Zendesk, Freshdesk, Intercom, and Salesforce.
• Email Marketing: Supports integrations via Zapier.

Customer Support and Documentation

• Support Channels: Offers email and chat support.
• Documentation: Provides basic documentation, with a focus on service team use cases.

Best-Fit Customer Profile

Ideal for MSPs and service teams needing quick, simple customer feedback, particularly for support ticket satisfaction.

Three-Way Comparison

Below is a comparison of Zigpoll, Delighted, and Simplesat based on key features: