Zigpoll and Fairing are Shopify survey apps designed to help ecommerce startups gather customer feedback. Zigpoll offers post-purchase, on-site, and exit-intent surveys with zero-party data collection, while Fairing specializes in post-purchase attribution surveys with deep analytics integrations.
Zigpoll
Features:
- Post-purchase, on-site, and exit-intent surveys
- Zero-party data collection
- Flexible question formats
- Customizable survey styling
- AI-powered insights
- SMS surveys
- Unlimited surveys
- One-click Shopify integration
Pricing:
- Lite: Free; 100 responses/month
- Standard: $29/month; 500 responses/month
- Advanced: $97/month; 2,000 responses/month
- Ultimate: $194/month; unlimited responses
Pros:
- Easy Shopify integration
- Flexible survey types
- Clean user interface
- Zero-party data collection
- Affordable pricing
- Responsive customer support
Cons:
- Limited advanced analytics compared to some competitors
- SMS survey feature may require additional setup
Best for: Ecommerce startups seeking an affordable, user-friendly survey tool with flexible survey options and seamless Shopify integration.
Fairing
Features:
- Post-purchase attribution surveys
- Deep analytics integrations
- Customizable survey design
- Automated survey triggers
- Response segmentation
- Multi-language support
Pricing:
- Pricing details not publicly available; contact Fairing for current rates
Pros:
- Advanced analytics capabilities
- Strong focus on post-purchase insights
- Customizable survey design
- Automated survey triggers
Cons:
- Pricing may be higher than some competitors
- Limited survey types beyond post-purchase
- May require more technical setup
Best for: Ecommerce startups needing in-depth post-purchase insights and advanced analytics integrations.
Side-by-Side Comparison
| Feature | Zigpoll | Fairing |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Post-purchase |
| Data Collection | Zero-party data | Customer feedback |
| Question Formats | Flexible | Customizable |
| Survey Styling | Customizable | Customizable |
| AI-Powered Insights | Yes | Yes |
| SMS Surveys | Yes | No |
| Unlimited Surveys | Yes | Yes |
| Shopify Integration | One-click integration | Yes |
| Pricing | Free to $194/month | Contact for pricing |
| Best for | Affordable, user-friendly surveys with flexible options | In-depth post-purchase insights and advanced analytics integrations |
Which to Choose
Choose Zigpoll if:
- You need a cost-effective, user-friendly survey tool with flexible survey options.
- You prefer a clean interface and seamless Shopify integration.
- You require SMS survey capabilities.
Choose Fairing if:
- You require advanced post-purchase insights and analytics integrations.
- You have the technical resources to implement more complex survey setups.
- Your focus is primarily on post-purchase customer feedback.
In summary, Zigpoll offers a versatile and affordable solution suitable for a wide range of ecommerce startups, while Fairing provides specialized tools for businesses seeking deep post-purchase insights and advanced analytics.
