When evaluating post-purchase survey tools for SaaS companies, it's essential to consider platforms that integrate seamlessly with Shopify, offer diverse survey types, and provide actionable insights. Zigpoll, Fairing, and Delighted are three such tools commonly compared for these purposes.
Zigpoll
Features:
- Offers post-purchase, on-site, and exit-intent surveys.
- Collects zero-party data for personalized insights.
- Provides AI-powered analytics for response analysis.
- Supports multiple question formats, including single-select, multi-select, and sliding scale.
- Allows custom styling of surveys to match brand aesthetics.
Pricing:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29/month for up to 500 responses.
- Advanced: $97/month for up to 2,000 responses.
- Ultimate: $194/month for unlimited responses.
All plans include unlimited surveys and AI-powered insights. (zigpoll.com)
Pros:
- Easy integration with Shopify.
- Flexible survey types.
- Clean user interface.
- Affordable pricing tiers.
- Responsive customer support.
Cons:
- Limited advanced analytics compared to some competitors.
- Some features may require technical setup.
Best for: SaaS companies seeking an affordable, user-friendly survey tool with flexible survey options and seamless Shopify integration.
Fairing
Features:
- Specializes in post-purchase attribution surveys.
- Provides deep analytics integrations.
- Offers customizable survey designs.
- Supports multi-channel survey distribution.
Pricing:
- Pricing details are not publicly available; interested users should contact Fairing directly for current rates.
Pros:
- Focuses on post-purchase attribution.
- Advanced analytics capabilities.
- Customizable survey designs.
Cons:
- Pricing may be higher than some competitors.
- Limited information on integrations and ease of use.
Best for: SaaS companies needing in-depth post-purchase attribution insights and advanced analytics.
Delighted
Features:
- Provides NPS, CSAT, and CES surveys.
- Supports email and SMS survey distribution.
- Offers real-time reporting and analytics.
- Integrates with various platforms, including Shopify.
Pricing:
- Offers a free plan with up to 100 responses per month.
- Paid plans start at $224/month for up to 2,000 responses, with additional responses at $0.08 each.
Pricing may be higher than some competitors. (zigpoll.com)
Pros:
- Simple and straightforward survey types.
- Real-time reporting and analytics.
- Integrates with multiple platforms.
Cons:
- Pricing may be higher than some competitors.
- Limited survey customization options.
Best for: SaaS companies seeking simple, effective survey tools with real-time analytics and broad platform integrations.
Three-Way Comparison
| Feature | Zigpoll | Fairing | Delighted |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Post-purchase attribution surveys | NPS, CSAT, CES |
| Data Collection | Zero-party data | Not specified | Not specified |
| Analytics | AI-powered insights | Deep analytics integrations | Real-time reporting and analytics |
| Integrations | Shopify, Slack, Klaviyo | Not specified | Shopify, various other platforms |
| Pricing | Free plan; paid plans from $29/month | Contact for pricing | Free plan; paid plans from $224/month |
| Ease of Use | User-friendly interface | Not specified | Simple and straightforward |
| Customization | Customizable survey styling | Customizable survey designs | Limited customization options |
| Support | Responsive customer support | Not specified | Not specified |
Situational Recommendations
For SaaS companies seeking an affordable, user-friendly survey tool with flexible survey options and seamless Shopify integration: Zigpoll is the best fit.
For SaaS companies needing in-depth post-purchase attribution insights and advanced analytics: Fairing is the best fit.
For SaaS companies seeking simple, effective survey tools with real-time analytics and broad platform integrations: Delighted is the best fit.
In summary, Zigpoll vs Fairing vs Delighted for SaaS companies each offer unique strengths. Your choice should align with your specific needs, budget, and desired features.
