When evaluating NPS survey software for subscription commerce, it's essential to compare Zigpoll and Grapevine Surveys. Both are Shopify apps designed to collect customer feedback, but they differ in features, pricing, ease of use, and ideal customer profiles.
Overview
Zigpoll: A versatile survey app offering post-purchase, on-site, and exit-intent surveys with zero-party data collection.
Grapevine Surveys: A Shopify app focused on post-purchase surveys on the order status page, primarily targeting subscription commerce businesses.
Comparison Criteria
Core Features and Functionality
Zigpoll:
- Supports post-purchase, on-site, and exit-intent surveys.
- Offers customizable question types with conditional logic, file uploads, and multi-page surveys.
- Provides AI-powered analytics with real-time editing and automated reports.
- Integrates with Shopify, Klaviyo, Mailchimp, Google Analytics, Gorgias, ActiveCampaign, and Checkout Extensions.
Grapevine Surveys:
- Specializes in post-purchase surveys on Shopify order status pages.
- Offers multiple question types, including NPS, single/multiple choice, and open text.
- Provides advanced reporting with filters, segmentation, and unlimited responses.
- Integrates with Shopify Flow, Klaviyo, GA4, and Google Sheets.
Pricing and Value
Zigpoll:
- Lite: Free plan with 100 responses per month.
- Standard: $25 per month for 500 responses per month.
- Advanced: $98 per month for 2,000 responses per month.
- Ultimate: $198 per month for unlimited responses per month.
- Offers a free plan suitable for small merchants and tiered pricing for scalability.
Grapevine Surveys:
- $25 per month for unlimited surveys and responses.
- Fixed pricing with no usage tiers or per-response fees, making it cost-effective for merchants with high survey volumes.
Ease of Setup and Use
Zigpoll:
- No-code setup in seconds with a fast-loading interface.
- Highly customizable with conditional logic, file uploads, and multi-page surveys.
- Supports multiple languages for diverse customer bases.
Grapevine Surveys:
- Simple installation with a user-friendly interface.
- Offers custom CSS styling and a drag-and-drop editor for survey creation.
- Supports multiple languages for global reach.
Integrations
Zigpoll:
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions.
- Integrates with Klaviyo, Mailchimp, Google Analytics, Gorgias, ActiveCampaign, and Checkout Extensions.
Grapevine Surveys:
- Seamless integration with Shopify, including Shopify Flow and Checkout Extensions.
- Integrates with Klaviyo, GA4, and Google Sheets.
Customer Support and Documentation
Zigpoll:
- Highly rated support team with quick response times.
- Extensive resources and tutorials provided.
Grapevine Surveys:
- Responsive support team with direct communication channels.
- Comprehensive guides and resources available.
Best-Fit Customer Profile
Zigpoll:
- Merchants prioritizing ease of use, customization, and a broader range of survey types, including pre-purchase and SMS surveys.
- Suitable for merchants looking for AI-powered analytics and features like abandoned checkout campaigns.
Grapevine Surveys:
- Merchants seeking a cost-effective solution with unlimited responses and deep integrations for high-volume survey data.
- Best suited for merchants who require extensive reporting and integration with existing marketing and analytics infrastructure.
Comparison Table
| Feature | Zigpoll | Grapevine Surveys |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent, pre-purchase, NPS, email, SMS | Post-purchase, NPS, POS, one-click email |
| Question Types | Customizable with conditional logic, file uploads, multi-page surveys | Single-choice, multiple-choice, open text, CSAT, NPS |
| Survey Channels | Post-purchase, on-site, email, SMS, embedded forms, pop-ups | Post-purchase, on-site, email, embedded forms, POS |
| Reporting | AI-powered analytics dashboard with real-time editing and automated reports | Advanced reporting with filters, segmentation, unlimited responses |
| Integrations | Shopify, Klaviyo, Mailchimp, Google Analytics, Gorgias, ActiveCampaign, Checkout Extensions | Shopify Flow, Klaviyo, GA4, Google Sheets |
| Pricing | Free plan with 100 responses/month; paid plans starting at $25/month for 500 responses/month | $25 per month for unlimited surveys and responses |
| Ease of Use | No-code setup, highly customizable, multilingual support | Simple installation, custom CSS styling, drag-and-drop editor, multilingual support |
| Customer Support | Highly rated support team, extensive resources and tutorials | Responsive support team, comprehensive guides and resources |
Which to Choose?
Choose Zigpoll if:
- You need a versatile survey tool with multiple survey types beyond post-purchase.
- You require advanced customization and AI-powered analytics.
- You prefer a free plan with scalable pricing options.
Choose Grapevine Surveys if:
- You seek a straightforward, cost-effective solution focused on post-purchase feedback.
- You have high survey volumes and need unlimited responses.
- You require deep integrations with existing marketing and analytics infrastructure.
In summary, Zigpoll offers a broader range of survey types and advanced features, making it suitable for merchants seeking flexibility and in-depth analytics. Grapevine Surveys provides a focused, cost-effective solution for merchants primarily interested in post-purchase feedback. Your choice should align with your specific business needs and objectives.
