Zigpoll and Grapevine Surveys are Shopify apps designed to collect zero-party data through customer feedback. Zigpoll offers post-purchase, on-site, and exit-intent surveys, while Grapevine Surveys focuses on post-purchase surveys on the order status page. This comparison evaluates their features, pricing, ease of use, and ideal customer profiles to determine which is better for e-commerce businesses.
Zigpoll
Features
Zigpoll provides a variety of survey types, including post-purchase, on-site, and exit-intent surveys. It integrates seamlessly with Shopify, allowing for targeted survey deployment based on customer behavior. The platform supports multiple question formats, such as single-select, multi-select, sliding scale, and photo selections. AI-powered insights analyze responses in real-time, offering actionable data. Customization options include flexible styling and white-label support. Zigpoll also offers SMS surveys and API access for advanced integrations. (zigpoll.com)
Pricing
Zigpoll offers a free plan with up to 100 responses per month. Paid plans start at $29 per month for 500 responses, with higher tiers providing more responses and additional features. Pricing is tiered based on response volume, with discounts available for annual billing. (zigpoll.com)
Ease of Use
Zigpoll is known for its user-friendly interface, allowing merchants to set up surveys quickly without technical expertise. The one-click Shopify integration simplifies deployment, and the platform offers comprehensive support to assist with setup and customization. (zigpoll.com)
Integrations
Zigpoll integrates with Shopify and supports embedding on any website. It also offers integrations with platforms like Slack and Klaviyo, enhancing its utility for e-commerce businesses. (docs.zigpoll.com)
Customer Support and Documentation
Zigpoll provides responsive customer support via email and offers detailed documentation to assist users in maximizing the platform's capabilities. (docs.zigpoll.com)
Best-Fit Customer Profile
Zigpoll is ideal for e-commerce businesses seeking a versatile survey tool that can collect zero-party data across various customer touchpoints, including post-purchase, on-site, and exit-intent interactions.
Grapevine Surveys
Features
Grapevine Surveys specializes in post-purchase surveys on the order status page. It supports multiple question types, including single-response, multiple-choice, open text, CSAT, and NPS questions. The platform offers multi-language support, allowing surveys to be created in different languages. Detailed reporting provides clear insights based on customer responses. Integrations include Klaviyo, Shopify Flow, GA4, Google Sheets, and Judge.me. Grapevine Surveys supports various survey channels, including post-purchase, on-site, email, embedded on any page, Shopify POS, or a standalone landing page. (grapevine-surveys.com)
Pricing
Grapevine Surveys offers a flat-rate pricing model at $25 per month, which includes unlimited surveys and responses, with no usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Use
Grapevine Surveys is designed for ease of use, with a straightforward setup process and intuitive interface. The platform is built specifically for Shopify, ensuring compatibility and ease of integration. (grapevine-surveys.com)
Integrations
Grapevine Surveys integrates with Shopify and offers additional integrations with platforms like Klaviyo, Shopify Flow, GA4, Google Sheets, and Judge.me. (grapevine-surveys.com)
Customer Support and Documentation
Grapevine Surveys provides customer support and offers documentation to assist users in setting up and utilizing the platform effectively. (grapevine-surveys.com)
Best-Fit Customer Profile
Grapevine Surveys is best suited for e-commerce businesses looking for a specialized tool to gather post-purchase feedback on the order status page, with a focus on simplicity and affordability.
Side-by-Side Comparison
| Feature | Zigpoll | Grapevine Surveys |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Post-purchase |
| Pricing | Free plan; paid plans start at $29/month for 500 responses | $25/month flat rate for unlimited surveys and responses |
| Integrations | Shopify, Slack, Klaviyo | Shopify, Klaviyo, Shopify Flow, GA4, Google Sheets, Judge.me |
| Ease of Use | User-friendly interface; one-click Shopify integration; comprehensive support | Designed for ease of use; straightforward setup; built specifically for Shopify |
| Customer Support | Responsive email support; detailed documentation | Customer support; documentation available |
| Best-Fit Customer Profile | E-commerce businesses seeking versatile survey tools across various customer touchpoints | E-commerce businesses seeking specialized post-purchase feedback on the order status page |
Which to Choose
When deciding between Zigpoll and Grapevine Surveys for e-commerce, consider the following:
Zigpoll: Ideal for businesses needing a versatile survey tool that collects zero-party data across multiple customer touchpoints, including post-purchase, on-site, and exit-intent interactions. Its flexible survey types and integrations make it suitable for a wide range of e-commerce needs.
Grapevine Surveys: Best for businesses focused on gathering post-purchase feedback specifically on the order status page. Its flat-rate pricing and specialized features cater to stores looking for a straightforward solution without scaling costs.
Ultimately, the choice depends on your specific requirements and the customer insights you aim to gather.
