When evaluating attribution survey tools for retail businesses, it's essential to compare Zigpoll and Grapevine Surveys. Both integrate with Shopify, offering unique features tailored to different business needs.
Zigpoll
Zigpoll is a Shopify survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.
Features
- Survey Types: Supports post-purchase, on-site, and exit-intent surveys.
- Question Formats: Offers flexible question types, including single-select, multi-select, sliding scale, and photo selections.
- AI Insights: Provides automatic AI-powered insights for real-time data analysis.
- Customization: Allows custom styling of surveys to match brand aesthetics.
- Integrations: Seamlessly integrates with Shopify and other platforms.
Pricing Model
Zigpoll offers tiered pricing:
- Lite: Free plan with 100 responses per month.
- Standard: $29/month for 500 responses.
- Advanced: $97/month for 2,000 responses.
- Ultimate: $194/month for unlimited responses.
Each plan includes unlimited surveys and AI-powered insights. (zigpoll.com)
Pros
- Easy Shopify Integration: Quick setup with Shopify stores.
- Flexible Survey Types: Covers various survey needs.
- Clean User Interface: Intuitive design for ease of use.
- Zero-Party Data Collection: Gathers direct customer insights.
- Responsive Support: Offers prompt customer service.
Cons
- Pricing Tiers: Costs increase with higher response volumes.
- Limited Free Responses: Free plan restricts to 100 responses monthly.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking diverse survey options and willing to invest in advanced features.
Grapevine Surveys
Grapevine Surveys is a Shopify app specializing in post-purchase surveys, particularly for order status page feedback.
Features
- Survey Types: Focuses on post-purchase surveys, including attribution, NPS, CSAT, and customer feedback surveys.
- Question Formats: Supports multiple question types, such as single-choice, multiple-choice, open text, CSAT, and NPS.
- Integrations: Connects with platforms like Klaviyo and Google Sheets.
- Survey Channels: Deploys surveys via email, on-site pop-ups, and embedded on any page.
Pricing Model
Grapevine Surveys offers a flat-rate pricing:
- Complete Plan: $25/month for unlimited surveys and responses. (grapevine-surveys.com)
Pros
- Affordable Pricing: Fixed monthly fee with no usage tiers.
- Unlimited Surveys and Responses: No caps on survey creation or response collection.
- Comprehensive Features: Includes all features without additional costs.
- Multiple Survey Channels: Supports various deployment methods.
Cons
- Limited Survey Types: Primarily focuses on post-purchase surveys.
- Less Customization: Fewer options for survey styling.
Best-Fit Customer Profile
Suitable for Shopify merchants needing straightforward post-purchase surveys at a fixed cost.
Side-by-Side Comparison
| Feature | Zigpoll | Grapevine Surveys |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Post-purchase (attribution, NPS, CSAT, customer feedback) |
| Question Formats | Single-select, multi-select, sliding scale, photo selections | Single-choice, multiple-choice, open text, CSAT, NPS |
| AI Insights | Yes | No |
| Customization | Custom styling available | Limited customization options |
| Integrations | Shopify, other platforms | Klaviyo, Google Sheets |
| Pricing | Free plan; paid plans from $29/month | $25/month flat rate |
| Response Limits | Varies by plan (100 to unlimited) | Unlimited |
| Survey Deployment | Email, SMS, on-site pop-ups | Email, on-site pop-ups, embedded on any page |
| Best-Fit Customer | Merchants seeking diverse survey options and advanced features | Merchants needing straightforward post-purchase surveys at a fixed cost |
Which to Choose
Choose Zigpoll if:
- You require a variety of survey types beyond post-purchase.
- Advanced AI insights are crucial for your decision-making.
- You prefer a clean, customizable survey interface.
- Your budget allows for tiered pricing based on response volume.
Choose Grapevine Surveys if:
- Your focus is primarily on post-purchase feedback.
- A fixed, affordable monthly fee aligns with your budget.
- You need unlimited surveys and responses without scaling costs.
- You can work within the available customization options.
In summary, Zigpoll offers a broader range of survey types and advanced features, making it suitable for merchants seeking comprehensive feedback tools. Grap
