When evaluating post-purchase survey tools for small e-commerce businesses, it's essential to consider platforms that integrate seamlessly with Shopify, offer flexible survey options, and provide actionable insights. Zigpoll, Grapevine Surveys, and Asklayer are three such tools that cater to these needs. This comparison examines each tool's features, pricing, ease of use, integrations, customer support, and suitability for small e-commerce businesses.

Zigpoll

Features

Zigpoll is a Shopify app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It offers a variety of question formats, including single-select, multi-select, sliding scale, and photo selections. The platform provides unlimited surveys, AI-powered insights, and supports SMS surveys. Additionally, Zigpoll allows for custom styling of surveys and offers white-label support. (zigpoll.com)

Pricing Model

Zigpoll offers a free plan with up to 100 responses per month and 100 emails per month. Paid plans include:

• Standard: $29 per month, offering 500 responses and 2,500 emails per month.

• Advanced: $97 per month, providing 2,000 responses and 10,000 emails per month.

• Ultimate: $194 per month, with unlimited responses and 10,000 emails per month. (zigpoll.com)

Ease of Setup and Use

Zigpoll boasts a user-friendly interface with a clean design, enabling quick survey creation and deployment. The one-click Shopify integration simplifies the setup process, allowing businesses to go live in under five minutes without requiring developer assistance. (zigpoll.com)

Integrations

Zigpoll integrates directly with Shopify, facilitating seamless survey deployment and data collection. It also supports integrations with platforms like Slack and Klaviyo, enhancing its utility for e-commerce businesses. (docs.zigpoll.com)

Customer Support and Documentation

Zigpoll offers responsive customer support via email and provides comprehensive documentation to assist users in maximizing the platform's capabilities. The support team is noted for being friendly and helpful, ensuring users can effectively implement and utilize the tool. (zigpoll.com)

Best-Fit Customer Profile

Zigpoll is well-suited for small to medium-sized e-commerce businesses seeking an affordable, easy-to-use survey tool that integrates seamlessly with Shopify and offers a range of survey options to gather actionable customer feedback.

Grapevine Surveys

Features

Grapevine Surveys is a Shopify app focused on post-purchase survey collection through the order status page. It allows merchants to gather customer feedback immediately after purchase, providing insights into customer satisfaction and areas for improvement. The platform offers customizable survey templates and supports multiple question types.

Pricing Model

Grapevine Surveys offers tiered pricing based on the number of responses per month. Specific pricing details are available on their website.

Ease of Setup and Use

The app integrates directly with Shopify, enabling easy setup without requiring technical expertise. Its intuitive interface allows merchants to create and deploy surveys quickly.

Integrations

Grapevine Surveys integrates exclusively with Shopify, focusing on post-purchase feedback collection.

Customer Support and Documentation

Grapevine Surveys provides customer support through email and offers documentation to assist users in setting up and utilizing the app effectively.

Best-Fit Customer Profile

Grapevine Surveys is ideal for small e-commerce businesses that primarily seek post-purchase feedback and are looking for a straightforward solution to gather customer insights directly after purchase.

Asklayer

Features

Asklayer is a Shopify app that enables micro-surveys and on-site feedback collection at multiple touchpoints throughout the customer journey. It offers various question formats and allows for survey customization to align with brand aesthetics. The platform provides analytics to interpret survey data and supports integration with email marketing tools.

Pricing Model

Asklayer offers a free plan with basic features and paid plans that scale with the number of responses and additional features. Specific pricing details are available on their website.

Ease of Setup and Use

Asklayer provides an easy-to-use interface with straightforward survey creation and deployment processes. The app integrates seamlessly with Shopify, allowing for quick setup without technical assistance.

Integrations

Asklayer integrates with Shopify and supports connections with various email marketing platforms, enhancing its functionality for e-commerce businesses.

Customer Support and Documentation

Asklayer offers customer support through email and provides documentation to guide users in setting up and using the app effectively.

Best-Fit Customer Profile

Asklayer is suitable for small e-commerce businesses looking to collect customer feedback at various touchpoints throughout the customer journey, seeking a flexible and customizable survey solution.

Three-Way Comparison

The following table summarizes the key features, pricing models, ease of setup, integrations, and best-fit customer profiles for Zigpoll, Grapevine Surveys, and Asklayer: