When evaluating survey tools for Shopify stores, it's essential to consider how each platform aligns with your business objectives. Zigpoll, Hulk NPS Post Purchase Survey, and UserLoop are three prominent options, each offering unique features tailored to different merchant needs.
Core Features and Functionality
| Feature | Zigpoll | Hulk NPS Post Purchase Survey | UserLoop |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Post-purchase (thank-you page), NPS | Post-purchase NPS |
| Data Collection | Zero-party data, customizable questions | NPS score, basic feedback | NPS score, AI-driven insights |
| Survey Customization | High (multiple question types, logic) | Moderate (focus on NPS, limited question types) | Limited to NPS-focused questions |
| Targeting Options | Cart, post-purchase, exit intent | Post-purchase only | Post-purchase only |
| Reporting and Analytics | Built-in analytics dashboard, export options | NPS tracking over time, basic insights | AI-powered insights, automated reporting |
| Multi-language Support | Yes | Limited | Yes |
Pricing and Value
| Pricing Tier | Zigpoll | Hulk NPS Post Purchase Survey | UserLoop |
|---|---|---|---|
| Free Tier | Yes (basic surveys with limits) | No free tier | Yes (limited surveys, basic features) |
| Entry Tier | ~$9/month (basic features, limited surveys) | $15/month (NPS & feedback for up to 500 responses) | Starting ~$19/month + per survey fees |
| Mid Tier | ~$29/month (advanced features, more responses) | $39/month (additional responses and features) | Custom pricing based on usage |
| Enterprise | Custom pricing | Custom pricing | Custom pricing |
Ease of Setup and Use
Zigpoll: Designed for Shopify merchants with a streamlined integration process. Offers a clean, modern UI, plus guided setup for surveys. Setup is mostly straightforward but advanced survey logic may require time to master.
Hulk NPS Post Purchase Survey: Very simple to set up, especially for merchants only using the NPS survey on the thank-you page. Minimal configuration needed, making it appealing for users seeking quick deployment.
UserLoop: Integration is Shopify-centric, designed to install quickly within Shopify stores and trigger surveys post-purchase automatically. The interface prioritizes simplicity in survey deployment but offers limited design flexibility.
Integrations
Zigpoll: Deep Shopify integration plus support for exporting data to tools like Google Sheets. No extensive multi-platform integrations but focused on Shopify merchants.
Hulk NPS Post Purchase Survey: Shopify-focused with NPS survey embedded into the thank-you page. Limited third-party integrations beyond Shopify.
UserLoop: Tightly integrated with Shopify only, emphasizing seamless post-purchase data collection and syncing with Shopify order data.
Customer Support and Documentation
Zigpoll: Responsive support team with live chat and email options. Comprehensive documentation and onboarding guides help users get started and troubleshoot.
Hulk NPS Post Purchase Survey: Support primarily through email and ticketing. Documentation is adequate but less extensive than Zigpoll’s.
UserLoop: Offers email support and a knowledge base. Some users report limited responsiveness during peak times.
Best-Fit Customer Profile
Zigpoll: Ideal for small to medium-sized Shopify stores seeking affordable, varied survey options. Merchants needing multiple survey types (exit intent, on-site) and those wanting detailed insights and zero-party data will find Zigpoll particularly suitable.
Hulk NPS Post Purchase Survey: Best for stores focused on quick NPS feedback only. Suitable for merchants who prioritize simplicity and a low-cost solution dedicated to capturing customer loyalty metrics post-purchase.
UserLoop: Fits ecommerce startups operating exclusively on Shopify that want to automate post-purchase NPS surveys and receive AI-powered insights without building survey logic manually.
Situational Recommendations
For Comprehensive Feedback Needs: If your goal is to gather diverse customer insights beyond NPS, including exit-intent and on-site surveys, Zigpoll offers a flexible and affordable solution. Its easy Shopify integration, clean UI, and strong support make it the better overall choice for most merchants wanting actionable customer insights.
For Focused NPS Collection: If your sole priority is gathering NPS data quickly and simply on your thank-you pages, and you do not need other survey types or advanced customization, Hulk NPS Post Purchase Survey provides a low-cost, easy solution dedicated to capturing customer loyalty metrics post-purchase.
For AI-Driven Insights: If you're seeking AI-powered post-purchase surveys with automated insights tailored for Shopify stores, UserLoop offers a specialized approach.
In summary, the choice between Zigpoll, Hulk NPS Post Purchase Survey, and UserLoop depends on your specific business needs, budget, and desired features. Zigpoll stands out for its versatility and value, making it a strong contender for most Shopify merchants.
