When evaluating attribution survey tools for Shopify stores, three options frequently arise: Zigpoll, Hulk NPS Post Purchase Survey, and UserLoop. Each offers unique features tailored to gather customer feedback post-purchase, but they differ in functionality, pricing, and integration capabilities.

Zigpoll

Zigpoll is a Shopify survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.

Core Features and Functionality

• Survey Types: Supports post-purchase, on-site, and exit-intent surveys.
• Data Collection: Focuses on zero-party data, enhancing data accuracy and customer trust.
• AI Insights: Provides automated AI-driven insights for real-time analysis.
• Customization: Offers flexible question formats and customizable survey designs.
• Integrations: Seamless integration with Shopify; supports embedding on other websites.

Pricing Model

Zigpoll offers tiered pricing:

• Lite: Free plan with up to 100 responses per month.
• Standard: $29/month for up to 500 responses.
• Advanced: $97/month for up to 2,000 responses.
• Ultimate: $194/month for unlimited responses.

Each plan includes unlimited surveys and AI-powered insights. (zigpoll.com)

Pros and Cons

Pros:

• Easy Setup: One-click Shopify integration; surveys can be live in minutes.
• High Response Rates: Achieves a 50% average response rate, significantly higher than the industry standard.
• Comprehensive Analytics: Provides detailed analytics and AI insights.

Cons:

• Pricing: Higher-tier plans may be costly for small businesses.
• Feature Limitations: Some advanced features are only available in higher-tier plans.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking a versatile survey tool with advanced analytics and AI insights, and who are willing to invest in higher-tier plans for enhanced features.

Hulk NPS Post Purchase Survey

Hulk NPS Post Purchase Survey is a Shopify app focused on post-purchase surveys, particularly Net Promoter Score (NPS) surveys, embedded on the order confirmation page.

Core Features and Functionality

• Survey Type: Primarily NPS surveys post-purchase.
• Customization: Offers white-labeled forms without watermarks.
• Data Export: Allows exporting responses as CSV files.
• Conditional Logic: Supports required/optional fields and conditional logic.
• Integration: Integrates directly with Shopify.

Pricing Model

Hulk NPS Post Purchase Survey offers two pricing tiers:

• Free: Available for development stores until they upgrade to a paid Shopify plan.
• Pro: $25/month for unlimited responses and additional features. (hulkapps.com)

Pros and Cons

Pros:

• High Response Rates: Embedded on the order confirmation page, leading to higher engagement.
• Easy Installation: One-click installation with no styling required.
• Actionable Insights: Provides an analytics dashboard for immediate action on survey results.

Cons:

• Limited Survey Types: Focuses mainly on NPS surveys; lacks variety in survey formats.
• Customization Constraints: Limited customization options compared to competitors.

Best-Fit Customer Profile

Suitable for Shopify merchants seeking a straightforward, cost-effective solution for post-purchase NPS surveys with high response rates.

UserLoop

UserLoop is an AI-powered Shopify app that specializes in post-purchase surveys and automated insights.

Core Features and Functionality

• Survey Type: Focuses on post-purchase surveys.
• AI Insights: Delivers automated insights from survey responses.
• Customization: Offers customizable survey designs.
• Integration: Integrates with Shopify and other platforms.

Pricing Model

Specific pricing details for UserLoop are not publicly available. Prospective users should contact UserLoop directly for current pricing information.

Pros and Cons

Pros:

• AI-Powered Insights: Provides automated analysis of survey data.
• Customization: Allows for tailored survey designs.
• Integration: Supports integration with multiple platforms.

Cons:

• Pricing Transparency: Lack of publicly available pricing information.
• Feature Clarity: Limited information on specific features and capabilities.

Best-Fit Customer Profile

Ideal for Shopify merchants interested in AI-driven post-purchase surveys and automated insights, and who are comfortable reaching out for pricing details.

Three-Way Comparison