When evaluating post-purchase survey tools for Shopify Plus merchants, it's essential to consider platforms that seamlessly integrate with Shopify, offer diverse survey capabilities, and provide actionable insights. Zigpoll, Hulk NPS Post Purchase Survey, and Wootric are three such tools that cater to these needs.
Zigpoll
Core Features and Functionality
Zigpoll is a versatile survey platform designed to collect zero-party data through various survey types, including post-purchase, on-site, and exit-intent surveys. It offers a clean user interface and AI-powered insights to help merchants understand customer feedback effectively. The platform supports unlimited surveys and a wide range of question formats, such as single-select, multi-select, sliding scale, and photo selections. Additionally, Zigpoll provides automatic AI insights and the ability to customize survey styles to match your brand. (zigpoll.com)
Pricing Model
Zigpoll offers a tiered pricing structure:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29 per month, includes up to 500 responses.
- Advanced: $97 per month, includes up to 2,000 responses.
- Ultimate: $194 per month, includes unlimited responses.
Each plan includes unlimited surveys, flexible question formats, and AI insights. The higher-tier plans offer additional features like SMS surveys, API access, and custom domain names. (zigpoll.com)
Ease of Setup and Use
Zigpoll is known for its user-friendly setup process, requiring no coding skills. Merchants can easily embed surveys into their Shopify stores using a simple JavaScript embed code. The platform also offers one-click Shopify integration, streamlining the installation process. (docs.zigpoll.com)
Integrations
Zigpoll integrates seamlessly with Shopify, allowing for easy embedding of surveys. It also supports integrations with platforms like Slack and Klaviyo, enhancing its utility for Shopify Plus merchants. (docs.zigpoll.com)
Customer Support and Documentation
Zigpoll provides dedicated customer support via email and offers comprehensive documentation to assist merchants in maximizing the platform's capabilities. (docs.zigpoll.com)
Best-Fit Customer Profile
Zigpoll is well-suited for Shopify Plus merchants seeking a flexible, easy-to-use survey tool that offers a variety of survey types and integrates seamlessly with Shopify. Its tiered pricing allows businesses to scale as needed, making it a versatile choice for merchants of different sizes.
Hulk NPS Post Purchase Survey
Core Features and Functionality
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback through post-purchase surveys embedded on the order confirmation page. It focuses on Net Promoter Score (NPS) surveys, allowing merchants to gauge customer satisfaction and loyalty. The app offers features like white-labeled forms, exportable responses in CSV format, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Pricing Model
Hulk NPS Post Purchase Survey offers a free plan for development stores. The Pro plan is priced at $25 per month and includes unlimited responses, white-labeled forms, exportable responses, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Ease of Setup and Use
The app provides one-click installation, embedding surveys directly on the order confirmation page without the need for additional styling. This simplicity ensures high response rates and ease of use for merchants. (hulkapps.com)
Integrations
Hulk NPS Post Purchase Survey is specifically designed for Shopify, ensuring seamless integration with the platform. However, it does not mention integrations with other platforms.
Customer Support and Documentation
The app offers support through its knowledge base, which includes blog posts, merchant stories, and the latest news in e-commerce. Additionally, it provides an FAQ and troubleshooting section to assist users. (hulkapps.com)
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is ideal for Shopify Plus merchants who primarily seek to measure customer satisfaction and loyalty through NPS surveys. Its straightforward setup and focus on post-purchase feedback make it suitable for businesses looking to gather insights without extensive customization.
Wootric
Core Features and Functionality
Wootric is a real-time survey platform that specializes in NPS, Customer Satisfaction (CSAT), and Customer Effort Score (CES) micro-surveys. It is tailored for B2B SaaS companies, offering features like in-app surveys, email surveys, and integrations with various platforms. Wootric provides real-time analytics and reporting to help businesses understand customer sentiment and drive improvements.
Pricing Model
Wootric offers a tiered pricing model:
- Free: Up to 100 responses per month.
- Growth: Starting at $89 per month, includes up to 1,000 responses.
- Pro: Starting at $249 per month, includes up to 5,000 responses.
- Enterprise: Custom pricing for over 5,000 responses.
Each plan includes access to NPS, CSAT, and CES surveys, with higher-tier plans offering additional features like advanced reporting and integrations.
Ease of Setup and Use
Wootric provides easy-to-implement survey widgets that can be embedded into websites or applications. The platform offers customization options to match the brand's look and feel. However, the setup
