When evaluating NPS survey software for ecommerce, it's essential to consider tools that align with your business needs. Zigpoll and Promoter.io are two prominent options, each offering unique features tailored to different requirements.

Zigpoll

Zigpoll is a Shopify-integrated survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.

Features

• Survey Types: Supports post-purchase, on-site, and exit-intent surveys.
• Data Collection: Emphasizes zero-party data, enhancing data accuracy and customer trust.
• Customization: Offers flexible question formats and customizable survey styles.
• AI Insights: Provides automatic AI-driven insights for data analysis.
• Integrations: Seamlessly integrates with Shopify, facilitating easy setup and management.

Pricing

Zigpoll offers a tiered pricing model:

• Lite: Free plan with 100 responses per month.
• Standard: $29/month for 500 responses.
• Advanced: $97/month for 2,000 responses.
• Ultimate: $194/month for unlimited responses.

Each plan includes unlimited surveys and AI-powered insights. (zigpoll.com)

Pros

• Shopify Integration: Easy integration with Shopify stores.
• Survey Variety: Supports multiple survey types to capture diverse customer feedback.
• User-Friendly Interface: Clean and intuitive user interface.
• Affordable Pricing: Competitive pricing with a free tier available.

Cons

• Limited Advanced Features: Some advanced analytics may be less comprehensive compared to specialized platforms.
• Scalability: Higher-tier plans may be necessary for large-scale enterprises.

Best For

Ideal for Shopify merchants seeking an integrated, cost-effective solution for collecting customer feedback through various survey types.

Promoter.io

Promoter.io is a dedicated NPS platform offering automatic scheduling and lifecycle measurement, focusing on customer experience management.

Features

• Survey Distribution: Automates NPS survey scheduling and distribution.
• Lifecycle Measurement: Tracks customer sentiment throughout the customer journey.
• Data Analysis: Provides tools for analyzing and reporting NPS data.
• Integrations: Offers integrations with various platforms, including CRM systems.

Pricing

Promoter.io offers several pricing tiers:

• Free: 250 surveys per month.
• Basic: $100/month for 10,000 surveys.
• Scale: $150/month for 50,000 surveys.
• Professional: $225/month for 100,000 surveys.

Each plan includes premium support, reporting, and unlimited users. (spotsaas.com)

Pros

• Automated Scheduling: Streamlines survey distribution.
• Comprehensive Analytics: Offers in-depth data analysis and reporting.
• Scalability: Suitable for businesses of various sizes.

Cons

• Shopify Integration: Integration with Shopify may not be as seamless as with Zigpoll.
• Pricing: Higher pricing tiers may be cost-prohibitive for small businesses.

Best For

Suited for businesses seeking a dedicated NPS platform with advanced analytics and automated survey scheduling.

Side-by-Side Comparison

Which to Choose

When deciding between Zigpoll and Promoter.io for ecommerce, consider the following:

• Zigpoll: Best suited for Shopify merchants looking for an integrated, user-friendly survey tool that offers flexibility in survey types and customization, all at an affordable price point.

• Promoter.io: Ideal for businesses that require a dedicated NPS platform with automated survey scheduling and comprehensive analytics, and are willing to invest in a more specialized solution.

Ultimately, the choice depends on your specific business needs, budget, and the level of integration required with your existing systems.