Zigpoll and Qualaroo are survey tools designed to collect customer feedback for Shopify stores. Zigpoll offers post-purchase, on-site, and exit-intent surveys with zero-party data collection, while Qualaroo provides on-site micro-surveys with AI-powered sentiment analysis.
Core Features and Functionality
Zigpoll enables merchants to create various survey types, including post-purchase, on-site, and exit-intent surveys. It supports multiple question formats, offers a drag-and-drop editor, and provides AI-driven insights. Zigpoll integrates seamlessly with Shopify, allowing survey responses to be connected to customer and order data. It also supports multiple languages and offers SMS surveys. (apps.shopify.com)
Qualaroo specializes in on-site micro-surveys, known as Nudges™, which can be customized and targeted based on user behavior. It offers AI-powered sentiment analysis by IBM Watson, enabling merchants to understand customer emotions and feedback trends. Qualaroo supports various survey types, including NPS, CSAT, and CES, and integrates with platforms like HubSpot, Salesforce, and Google Analytics. (qualaroo.com)
Pricing and Value
Zigpoll offers a free plan with up to 100 responses per month, along with paid plans starting at $25 per month for 500 responses. Higher-tier plans provide additional features such as unlimited responses, advanced integrations, and AI-powered insights. (zigpoll.com)
Qualaroo provides a free plan for startups and small businesses, including 50 responses per month. Paid plans start at $19.99 per month for 1,000 email sends and unlimited responses, with higher tiers offering more email sends, pageviews, and advanced features like AI-driven sentiment analysis. (qualaroo.com)
Ease of Setup and Use
Zigpoll is praised for its easy setup and user-friendly interface, allowing merchants to launch surveys without coding. It offers a clean UI and responsive support, making it accessible for users without technical expertise. (apps.shopify.com)
Qualaroo requires adding a JavaScript snippet to the website, with recommendations for optimal placement to ensure performance. Its WYSIWYG editor and behavioral targeting rules are easy to set up without technical expertise, facilitating quick deployment. (qualaroo.com)
Integrations
Zigpoll integrates seamlessly with Shopify, connecting survey responses to customer and order data. It also supports integrations with marketing tools like Klaviyo, Mailchimp, Google Analytics, Gorgias, and ActiveCampaign. (apps.shopify.com)
Qualaroo integrates with Shopify and has capabilities to connect with Google Analytics, HubSpot, and other marketing platforms. Its focus on on-site engagement complements e-commerce workflows by capturing feedback directly on product and subscription pages. (qualaroo.com)
Customer Support and Documentation
Zigpoll offers responsive customer support and a comprehensive knowledge base, assisting merchants in survey creation, integration, and analytics. (apps.shopify.com)
Qualaroo provides email and chat support along with an extensive help center and onboarding resources. User feedback highlights helpful support agents and clear documentation, particularly around targeting and sentiment analysis features. (qualaroo.com)
Best-Fit Customer Profile
Zigpoll is well-suited for Shopify merchants seeking a versatile survey tool that offers various survey types, seamless integration with Shopify, and AI-driven insights. Its user-friendly interface and responsive support make it ideal for merchants without technical expertise.
Qualaroo is suitable for businesses seeking real-time user insights across their websites or apps, with advanced targeting and AI-driven analytics. Its focus on on-site micro-surveys and sentiment analysis makes it ideal for merchants aiming to understand customer emotions and feedback trends.
Comparison Table
| Feature | Zigpoll | Qualaroo |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent, NPS, CSAT, CES | On-site micro-surveys (Nudges™), NPS, CSAT, CES |
| Integrations | Shopify, Klaviyo, Mailchimp, Google Analytics, Gorgias, ActiveCampaign | Shopify, Google Analytics, HubSpot, Salesforce, Slack |
| AI-Powered Insights | Yes | Yes (IBM Watson) |
| Pricing | Free plan (100 responses/month); Paid plans start at $25/month for 500 responses | Free plan (50 responses/month); Paid plans start at $19.99/month for 1,000 email sends |
| Ease of Setup | No-code setup, user-friendly interface | JavaScript snippet, WYSIWYG editor, easy targeting rules |
| Customer Support | Responsive support, comprehensive knowledge base | Email and chat support, extensive help center and onboarding resources |
Which to Choose
For Shopify merchants seeking a versatile survey tool with various survey types, seamless integration with Shopify, and AI-driven insights, Zigpoll is a suitable choice. Its user-friendly interface and responsive support make it ideal for merchants without technical expertise.
For businesses aiming to collect real-time user insights across their websites or apps, with advanced targeting and AI-driven analytics, Qualaroo is a suitable choice. Its focus on on-site micro-surveys and sentiment analysis makes it ideal for merchants aiming to understand customer emotions and feedback trends.
In summary, both Zigpoll and Qualaroo offer valuable features for collecting customer feedback on Shopify stores. The choice between them depends on specific business needs, survey requirements, and integration preferences.
