When evaluating post-purchase survey tools, it's essential to consider how each platform aligns with your business needs. Zigpoll, Qualaroo, and Simplesat are three prominent options, each offering unique features tailored to different customer feedback strategies.

Zigpoll

Zigpoll is a Shopify-centric survey app designed to collect zero-party data through post-purchase, on-site, and exit-intent surveys.

Core Features and Functionality

• Survey Types: Supports post-purchase, on-site, and exit-intent surveys, enabling merchants to gather feedback at various customer touchpoints.
• Zero-Party Data Collection: Emphasizes collecting explicit customer insights, enhancing data accuracy and relevance.
• Customization: Offers a clean, customizable user interface for tailoring survey questions and designs.

Pricing Model

• Tiered Pricing: Plans start at $19 per month for basic features, with higher tiers offering advanced capabilities and increased response volumes.

Ease of Setup and Use

• Shopify Integration: Seamless integration with Shopify allows for straightforward survey deployment within the platform.
• User Interface: Intuitive design facilitates easy survey creation without requiring technical expertise.

Integrations

• Email and SMS Platforms: Integrates with Klaviyo, MailChimp, GetResponse, ActiveCampaign, and Omnisend.
• Workflow and Automations: Supports n8n, Make, Zapier, Shopify Flow, Slack, and Google Sheets.
• Product Analytics and Event Tracking: Connects with Segment, Heap, Amplitude, Mixpanel, Google Analytics, and Google Tag Manager.
• E-commerce Platforms: Compatible with Shopify, Wix, Squarespace, Framer, Canva, WordPress, Linktree, Webflow, Weebly, Bigcommerce, Centra, Adobe Commerce, and Prestashop. (docs.zigpoll.com)

Customer Support and Documentation

• Support Channels: Provides responsive email and chat support tailored for Shopify merchants.
• Documentation: Offers clear, user-friendly guides covering setup and advanced features.

Best-Fit Customer Profile

• Ideal Users: Shopify merchants seeking targeted zero-party data collection with minimal setup and cost.

Qualaroo

Qualaroo specializes in on-site micro-surveys with AI-powered sentiment analysis, aiming to capture real-time insights from website visitors.

Core Features and Functionality

• Survey Types: Offers on-site micro-surveys with AI-powered sentiment analysis.
• Advanced Targeting: Provides advanced targeting options to display surveys based on user behavior.
• Sentiment Analysis: Utilizes AI to process responses in real-time, offering deeper insights into customer feedback.

Pricing Model

• Pricing Plans: Offers three pricing plans: Essentials at $69 per month, Premium at $149 per month, and Business starting at $299 per month. (zigpoll.com)

Ease of Setup and Use

• Setup Process: Requires embedding a JavaScript snippet on the website, which can be completed in a few minutes.
• User Interface: Intuitive interface allows for quick survey creation and targeting, accessible without technical expertise.

Integrations

• Platforms: Integrates with platforms like Slack, Salesforce Sales Cloud, Mailchimp, Google Analytics 360, HubSpot CRM, Zapier, Tableau, and Microsoft Power BI. (zigpoll.com)

Customer Support and Documentation

• Support Channels: Provides support via email, live chat, and phone.
• Training Resources: Offers live online sessions, webinars, documentation, and videos.

Best-Fit Customer Profile

• Ideal Users: Businesses aiming to gather real-time insights from website visitors through on-site surveys.

Simplesat

Simplesat offers one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams.

Core Features and Functionality

• Survey Types: Provides one-click CSAT, CES, and NPS surveys embedded in emails and helpdesks.
• Integration with Helpdesk Platforms: Seamlessly integrates with platforms like ConnectWise, Autotask, and Intercom.
• Real-Time Feedback: Offers real-time feedback insights through its dashboard.

Pricing Model

• Pricing Tiers: Standard at $119 per month, Pro at $249 per month, and Elite at $499 per month. (zigpoll.com)

Ease of Setup and Use

• Embedding Surveys: Allows for straightforward embedding of surveys into email signatures and helpdesk platforms.
• User-Friendly Dashboard: Enables efficient monitoring and analysis of customer feedback.

Integrations

• Platforms: Integrates with over 50 platforms, including Slack, Trello, Dropbox Business, Mailchimp, Jira, Google Sheets, Microsoft Teams, and Shopify. (zigpoll.com)

Customer Support and Documentation

• Support Channels: Offers exceptional customer support via email, live chat, and phone.
• Training Resources: Provides live online sessions, webinars, documentation, and videos.

Best-Fit Customer Profile

• Ideal Users: MSPs and service teams seeking to collect post-interaction feedback through simple surveys.

Three-Way Comparison