When evaluating feedback tools for SaaS companies, it's essential to understand the specific functionalities and target audiences of each option. Zigpoll and ReConvert are both designed to enhance customer engagement and gather valuable insights, but they serve different purposes within the e-commerce ecosystem.

Zigpoll is a Shopify survey app that enables merchants to collect zero-party data through post-purchase, on-site, and exit-intent surveys. This tool is tailored for e-commerce businesses seeking to understand customer preferences and behaviors directly from their website visitors.

ReConvert, on the other hand, is a Shopify thank-you page builder that incorporates survey widgets and upsell tools. It focuses on optimizing the post-purchase experience by allowing merchants to customize thank-you pages with personalized cross-sells, pop-ups, custom videos, and surveys, aiming to boost revenue and customer retention.

Zigpoll

Features and Functionality

Zigpoll offers a variety of survey types, including post-purchase, on-site, and exit-intent surveys, allowing merchants to gather feedback at different stages of the customer journey. The platform supports multiple question formats, such as single-select, multi-select, sliding scale, and photo selections, providing flexibility in survey design. Additionally, Zigpoll integrates with platforms like Slack and Klaviyo, facilitating seamless data flow and communication. (docs.zigpoll.com)

Pricing Model

Zigpoll provides a free plan with up to 100 responses per month, making it accessible for small businesses or those just starting to collect customer feedback. Paid plans are tiered based on response volume, starting at $29 per month for up to 500 responses, with higher tiers offering increased response limits and additional features like SMS surveys and API access. (zigpoll.com)

Ease of Setup and Use

The platform is designed for ease of use, with a clean user interface and straightforward survey creation process. Merchants can set up surveys in minutes, and the integration with Shopify is seamless, requiring minimal technical expertise. (zigpoll.com)

Integrations

Zigpoll integrates directly with Shopify, allowing for targeted surveys based on purchase events and customer data. It also offers integrations with other platforms like Slack and Klaviyo, enhancing its utility in various marketing and communication workflows. (docs.zigpoll.com)

Customer Support and Documentation

Zigpoll provides responsive customer support via email and offers comprehensive documentation to assist users in maximizing the platform's capabilities. The support team is known for being friendly and helpful, ensuring that users can effectively implement and utilize the tool. (zigpoll.com)

Best-Fit Customer Profile

Zigpoll is ideal for e-commerce businesses, particularly those using Shopify, that want to gather direct feedback from customers through various survey types. Its flexible pricing and ease of use make it suitable for both small businesses and larger enterprises looking to enhance customer engagement and data collection.

ReConvert

Features and Functionality

ReConvert specializes in customizing the Shopify thank-you page, offering features like personalized cross-sells, pop-ups, custom videos, and surveys. The platform includes a drag-and-drop funnel builder, A/B testing capabilities, and full reporting and analytics to optimize the post-purchase experience and increase average order value. (reconvert.io)

Pricing Model

ReConvert operates on a dynamic pricing model based on the higher of two factors: the total number of orders generated by the store or the total revenue generated by ReConvert. This means that as sales increase, the cost of the app adjusts accordingly, ensuring that merchants pay more only when they earn more. The pricing structure is designed to be transparent, with no hidden fees, and includes a 14-day free trial for users to test all features without commitment. (help.reconvert.io)

Ease of Setup and Use

ReConvert offers a user-friendly interface with a drag-and-drop editor, allowing merchants to customize their thank-you pages without any coding knowledge. The platform is designed for quick implementation, enabling users to set up and launch campaigns efficiently. (reconvert.io)

Integrations

ReConvert integrates seamlessly with Shopify, enhancing the post-purchase experience within the Shopify ecosystem. It also offers integrations with other platforms, such as Wix, to cater to a broader range of e-commerce businesses. (help.reconvert.io)

Customer Support and Documentation

ReConvert provides 24/7 live chat support, ensuring that users can receive assistance at any time. The platform also offers comprehensive documentation and resources to help users maximize the effectiveness of their post-purchase strategies. (reconvert.io)

Best-Fit Customer Profile

ReConvert is best suited for Shopify merchants looking to enhance their post-purchase experience by customizing thank-you pages with upsell opportunities and personalized content. Its dynamic pricing model and focus on increasing average order value make it ideal for businesses aiming to boost revenue through targeted post-purchase strategies.

Side-by-Side Comparison

Which to Choose

When deciding between Zigpoll and ReConvert