When evaluating zero-party data platforms, two Shopify-integrated tools stand out: Zigpoll and ReConvert. Both aim to enhance customer engagement and data collection but differ in their approaches and offerings.

Zigpoll

Zigpoll is a Shopify survey app designed to collect zero-party data through post-purchase, on-site, and exit-intent surveys. It enables merchants to gather direct feedback from customers, providing insights into preferences and behaviors.

Features

• Survey Types: Offers post-purchase, on-site, and exit-intent surveys to capture customer feedback at various touchpoints.
• Question Formats: Supports flexible question types, including single-select, multi-select, sliding scale, and photo selections.
• Customization: Allows custom styling of surveys to align with brand aesthetics.
• AI Insights: Provides automatic AI-powered insights to analyze survey responses.
• Integrations: Seamlessly integrates with Shopify, enabling easy embedding of surveys.

Pricing Model

Zigpoll offers a tiered pricing structure:

• Lite: Free plan with up to 100 responses per month.
• Standard: $29 per month for up to 500 responses.
• Advanced: $97 per month for up to 2,000 responses.
• Ultimate: $194 per month for unlimited responses.

Each plan includes unlimited surveys, flexible question formats, and AI insights. Higher tiers offer additional features like SMS surveys and API access. (zigpoll.com)

Pros

• Easy Shopify Integration: Simplifies the process of embedding surveys into Shopify stores.
• Flexible Survey Types: Caters to various customer touchpoints with diverse survey formats.
• AI-Powered Insights: Automates data analysis, saving time and providing actionable insights.
• Affordable Pricing: Offers a free plan and reasonably priced tiers suitable for small to medium-sized businesses.

Cons

• Limited Advanced Features: Higher-tier plans may be necessary for advanced functionalities like API access.
• Response Limits: Lower-tier plans have response caps, which may be restrictive for high-traffic stores.

Best-Fit Customer Profile

Zigpoll is ideal for Shopify merchants seeking an affordable and straightforward solution to collect zero-party data through customizable surveys. Its ease of use and integration make it suitable for small to medium-sized businesses aiming to enhance customer engagement and gather actionable feedback.

ReConvert

ReConvert is a Shopify thank-you page builder that includes survey widgets and upsell tools. It focuses on optimizing the post-purchase experience by offering personalized thank-you pages, cross-sell and upsell opportunities, and customer feedback collection.

Features

• Thank-You Page Customization: Designs personalized thank-you pages to enhance customer satisfaction.
• Survey Widgets: Integrates survey widgets to collect customer feedback post-purchase.
• Upsell Tools: Offers cross-sell and upsell features to increase average order value.
• Integrations: Integrates with Shopify and other platforms to streamline the post-purchase process.

Pricing Model

ReConvert employs a dynamic pricing model based on the higher of two factors:

1. Total Orders: Charges a base fee plus a percentage of the total orders in the last 30 days.
2. Revenue Generated by ReConvert: Charges a base fee plus a percentage of the revenue generated through ReConvert features.

This model ensures that fees scale with store performance, aligning costs with revenue growth. (help.reconvert.io)

Pros

• Dynamic Pricing: Aligns costs with store performance, making it scalable for growing businesses.
• Comprehensive Post-Purchase Optimization: Combines thank-you page customization, surveys, and upsell tools in one platform.
• 24/7 Support: Offers round-the-clock live chat support for assistance.

Cons

• Complex Pricing Structure: The dynamic pricing model may be challenging to predict and manage.
• Feature Overlap: Some features may overlap with existing Shopify functionalities or other apps.

Best-Fit Customer Profile

ReConvert is suitable for Shopify merchants looking to enhance the post-purchase experience by integrating thank-you page customization, customer feedback collection, and upsell opportunities. Its dynamic pricing model makes it adaptable for businesses of varying sizes and performance levels.

Side-by-Side Comparison

Which to Choose

When deciding between Zigpoll and ReConvert, consider the following:

• Zigpoll: �