When evaluating NPS survey software for online stores, it's essential to compare Zigpoll and ReConvert to determine which aligns best with your business needs. Both tools cater to Shopify merchants but offer distinct functionalities.
Zigpoll
Zigpoll is a Shopify app designed for versatile survey deployment, enabling merchants to collect zero-party data through post-purchase, on-site, and exit-intent surveys.
Features
- Survey Types: Post-purchase, on-site, and exit-intent surveys.
- Zero-Party Data Collection: Captures direct customer feedback.
- Customization: Flexible survey design and targeting options.
- Integrations: Seamless integration with Shopify; limited support for other platforms.
Pricing Model
- Free Plan: Available for up to 100 responses per month.
- Paid Plans: Tiered pricing based on response volume, starting at approximately $15 per month for up to 500 responses.
Ease of Setup and Use
- Setup: Quick integration with Shopify; no technical expertise required.
- User Interface: Clean and intuitive, facilitating easy survey creation and management.
Integrations
- Shopify: Full integration, allowing real-time survey triggers and data synchronization.
- Other Platforms: Limited support; primarily designed for Shopify.
Customer Support and Documentation
- Support: Responsive live chat and email support.
- Documentation: Comprehensive guides and tutorials available.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward, cost-effective solution to gather customer feedback across various touchpoints without complex setup.
ReConvert
ReConvert is a Shopify app focused on enhancing the thank-you page experience by integrating survey widgets and upsell tools.
Features
- Thank-You Page Builder: Customize post-purchase pages with a drag-and-drop interface.
- Survey Widgets: Embed surveys directly on the thank-you page.
- Upsell Tools: Implement upsell funnels and cart triggers.
- Zero-Party Data Collection: Gathers customer insights through embedded surveys.
Pricing Model
- Free Plan: Offers basic features with limited customization.
- Paid Plans: Pricing tiers based on feature access and response volume, starting at approximately $7.99 per month for basic features.
Ease of Setup and Use
- Setup: Easy integration with Shopify; user-friendly interface for thank-you page customization.
- User Interface: Intuitive drag-and-drop builder for seamless design adjustments.
Integrations
- Shopify: Full integration, enabling direct customization of the thank-you page.
- Other Platforms: Primarily designed for Shopify; limited support for other platforms.
Customer Support and Documentation
- Support: Standard email support; live support quality varies.
- Documentation: Knowledge base available; support quality may vary.
Best-Fit Customer Profile
Suitable for Shopify merchants aiming to optimize post-purchase engagement through thank-you page customization, surveys, and upselling, particularly those focused on increasing average order value.
Side-by-Side Comparison
| Feature | Zigpoll | ReConvert |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent surveys | Embedded surveys on thank-you page |
| Zero-Party Data | Yes | Yes |
| Customization | Flexible survey design and targeting options | Drag-and-drop thank-you page builder with survey widgets |
| Upsell Tools | None | Advanced upsell funnels and cart triggers |
| Integrations | Full Shopify integration; limited support for other platforms | Full Shopify integration; primarily designed for Shopify |
| Pricing | Free plan; paid plans starting at approximately $15/month for up to 500 responses | Free plan; paid plans starting at approximately $7.99/month for basic features |
Which to Choose
Choose Zigpoll if:
- You need versatile survey deployment across multiple customer touchpoints.
- You prefer a straightforward setup with a focus on collecting actionable customer feedback.
- You seek an affordable solution with responsive support.
Choose ReConvert if:
- Your primary goal is to enhance the post-purchase experience through thank-you page optimization.
- You want to integrate surveys with upsell tools to increase average order value.
- You prefer a user-friendly interface for customizing the thank-you page without technical expertise.
In summary, Zigpoll vs ReConvert for online stores depends on your specific objectives: Zigpoll offers a flexible, cost-effective survey solution suitable for gathering customer insights across various touchpoints, while ReConvert focuses on optimizing the post-purchase experience with integrated surveys and upselling features.
