When evaluating survey tools for online stores, particularly those using Shopify, it's essential to consider how each platform aligns with your business objectives. Zigpoll and ReConvert are two prominent options, each offering unique features tailored to different needs.
Zigpoll vs ReConvert for Online Stores
Zigpoll is a Shopify app designed to collect zero-party data through various survey types, including post-purchase, on-site, and exit-intent surveys. Its primary focus is on gathering customer feedback to inform business decisions. ReConvert, on the other hand, is a thank-you page builder that integrates survey widgets with upsell and cross-sell tools, aiming to enhance post-purchase engagement and increase average order value.
Core Features and Functionality
| Feature | Zigpoll | ReConvert |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent surveys | Survey widgets embedded in thank-you pages |
| Upsell Tools | None | Advanced upsell funnels, cart triggers |
| Data Insights | Broad customer feedback, preferences, exit reasons | Basic survey analytics, conversion tracking |
| Customization | High customization on survey triggers and question types | High customization on thank-you page layout and triggers |
| Target Use Case | Versatile survey deployment across multiple touchpoints | Stores focused on post-purchase upsell and thank-you page optimization |
Pricing and Value
| Plan Tier | Zigpoll Pricing (Monthly) | ReConvert Pricing (Monthly) |
|---|---|---|
| Free Plan | Yes (up to 100 responses) | Yes (limited features) |
| Entry-Level | $15 (up to 500 responses) | $7.99 (basic features) |
| Mid-Tier | $49 (up to 5,000 responses) | $29.99 (advanced upsells, surveys) |
| High Volume | $99 (up to 15,000 responses) | $59.99+ (enterprise features) |
Zigpoll offers a more affordable entry point and scalable tiers with a generous free plan, making it attractive for small to mid-sized Shopify stores. ReConvert provides strong value for stores focused on upselling combined with survey feedback, especially at low price points. (zigpoll.com)
Ease of Setup and Use
| Aspect | Zigpoll | ReConvert |
|---|---|---|
| Shopify Integration | Full Shopify app, real-time survey triggers | Full Shopify app, thank-you page editing |
| User Interface | Clean, user-friendly interface with quick survey creation | Drag-and-drop thank-you page builder with easy-to-add survey widgets |
| Learning Curve | Minimal; setup takes minutes without technical expertise | Easy for marketers and merchants; intuitive design |
Zigpoll is praised for its quick Shopify integration, clean user interface, and simplified survey creation. Setting up various survey types, including exit-intent and on-site, takes minutes without technical expertise. ReConvert shines in its ease of use for Shopify merchants, with installation via the Shopify app store and an intuitive drag-and-drop interface for thank-you page customization. (zigpoll.com)
Integrations
| Aspect | Zigpoll | ReConvert |
|---|---|---|
| Shopify Integration | Full Shopify app, real-time survey triggers | Full Shopify app, thank-you page editing |
| Other Platforms | Limited, Shopify-centric | Shopify-centric; integrates with email marketing apps for follow-ups |
| Third-Party Analytics | Supports export and API integration | Limited third-party analytics support |
Both platforms primarily focus on Shopify, with Zigpoll offering more flexible data export options, which helps merchants integrate survey results with CRM or analytics tools. (zigpoll.com)
Customer Support and Documentation
| Aspect | Zigpoll | ReConvert |
|---|---|---|
| Support Channels | Live chat, email | Live chat, email |
| Documentation Quality | User-friendly documentation and onboarding resources | Extensive knowledge base focused on Shopify merchants |
| User Reviews | Average ratings around 4.7/5 on Shopify App Store and G2 | Average ratings around 4.3/5 on Shopify |
Zigpoll provides fast, responsive live chat and email support, backed by user-friendly documentation and onboarding resources. Users rate their customer service highly, with average ratings around 4.7/5 on Shopify App Store and G2. ReConvert has standard email support and a knowledge base; live support quality varies according to recent reviews, averaging around 4.3/5 on Shopify. (zigpoll.com)
Best-Fit Customer Profile
| Aspect | Zigpoll | ReConvert |
|---|---|---|
| Ideal For | Shopify merchants seeking versatile, easy-to-use survey tools that collect zero-party data across multiple touchpoints: post-purchase, onsite, and exit-intent. | Stores focused on post-purchase upsell and thank-you page optimization. |
Zigpoll fits a wide range of Shopify merchants who want versatile, easy-to-use survey tools that collect zero-party data across multiple touchpoints: post-purchase, onsite, and exit-intent. It is ideal for stores needing affordable, high-quality support and flexible survey deployment. ReConvert appeals to smaller to mid-sized stores that prioritize thank-you page optimization and upsell funnels combined with basic survey feedback. (zigpoll.com)
Which to Choose
Choosing between Zigpoll and ReConvert depends on your specific business goals:
Zigpoll: If your priority is to gather comprehensive customer feedback through versatile survey types across various touchpoints, Zigpoll is a suitable choice. Its affordability and ease of use make it accessible for a broad range of Shopify merchants.
ReConvert: If your focus is on enhancing post-purchase engagement through upselling and thank-you page optimization, ReConvert offers integrated tools to boost average order value and customer retention.
Both tools offer valuable features tailored to different needs. Assessing your specific objectives will guide you to the most appropriate solution for your online store.
