When evaluating NPS survey software, it's essential to consider tools that align with your business objectives and customer engagement strategies. Zigpoll, ReConvert, and Delighted are three prominent options, each offering unique features tailored to different needs.

Zigpoll

Zigpoll is a Shopify-centric survey app designed to collect zero-party data through post-purchase, on-site, and exit-intent surveys.

Core Features and Functionality

• Survey Types: Supports post-purchase, on-site, and exit-intent surveys, enabling merchants to gather feedback at various customer touchpoints.
• Zero-Party Data Collection: Focuses on collecting data directly from customers, enhancing personalization and trust.
• User Interface: Features a clean and intuitive interface, facilitating easy survey creation and management.

Pricing Model

Zigpoll offers tiered pricing based on response volume, with a free tier available for merchants with lower survey needs. Paid plans are structured to accommodate growing businesses, providing scalability without unnecessary complexity.

Ease of Setup and Use

The setup process is straightforward, with seamless integration into Shopify stores. Merchants can quickly deploy surveys without extensive technical knowledge, making it accessible for users at all levels.

Integrations

Primarily integrates with Shopify, ensuring a cohesive experience for Shopify merchants. While it may not offer extensive integrations with other platforms, its deep integration with Shopify compensates for this limitation.

Customer Support and Documentation

Zigpoll provides responsive support through chat and email, along with comprehensive tutorials and documentation. Users appreciate the prompt assistance and the clarity of the provided resources.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking an affordable and user-friendly solution to collect zero-party data through various survey types, enhancing customer engagement and personalization.

ReConvert

ReConvert is a Shopify app that enhances the thank-you page with customizable survey widgets and upsell tools.

Core Features and Functionality

• Survey Widgets: Allows merchants to add customizable survey widgets on the thank-you page, collecting valuable customer feedback post-purchase.
• Upsell Tools: Integrates upsell and cross-sell options, aiming to increase average order value alongside gathering feedback.
• Thank-You Page Customization: Offers drag-and-drop editing for thank-you pages, enabling personalized customer experiences.

Pricing Model

ReConvert employs a tiered pricing model, starting at approximately $7.99 per month, with higher tiers offering advanced features and increased conversion limits. This structure is suitable for merchants looking to combine feedback collection with revenue optimization.

Ease of Setup and Use

The drag-and-drop interface simplifies the setup process, though some users may experience a learning curve when configuring survey logic and upsell flows. Overall, the platform is designed for ease of use.

Integrations

Exclusively integrates with Shopify, making it a strong choice for merchants operating within the Shopify ecosystem. However, this limitation may be a drawback for those using other platforms.

Customer Support and Documentation

Offers email support and a knowledge base focused on app configuration and Shopify-specific questions. While generally helpful, some users have noted slower response times during peak periods.

Best-Fit Customer Profile

Best suited for small to mid-size Shopify stores aiming to enhance post-purchase engagement by combining surveys with upsell opportunities on the thank-you page.

Delighted

Delighted is a straightforward tool for collecting NPS, CSAT, and CES surveys via email and SMS, catering to e-commerce brands seeking quick feedback.

Core Features and Functionality

• Survey Types: Specializes in NPS, CSAT, and CES surveys, providing insights into customer loyalty and satisfaction.
• Multi-Channel Distribution: Delivers surveys through email and SMS, reaching customers across different channels.
• Automated Follow-Ups: Automates follow-up surveys, streamlining the feedback collection process.

Pricing Model

Delighted offers a free plan allowing up to 200 surveys per month, with paid tiers starting at $224 monthly for 1,000 responses. Pricing scales with response volume and includes features like SMS messaging, making it suitable for businesses with higher survey needs.

Ease of Setup and Use

Known for its simplicity, Delighted enables users to set up surveys quickly using pre-built templates. The platform is designed for ease of use, allowing campaigns to be launched within minutes.

Integrations

Supports multiple platforms and channels beyond Shopify, including CRM systems, help desks, and analytics tools like HubSpot, Zendesk, and Salesforce. This flexibility suits omnichannel brands or those with complex customer data needs.

Customer Support and Documentation

Provides email and chat support with extensive documentation on survey best practices, API use, and data interpretation. Customers praise Delighted’s responsive support and helpful onboarding resources.

Best-Fit Customer Profile

Ideal for e-commerce brands of all sizes seeking quick, simple NPS, CSAT, and CES insights across email and SMS channels, especially those operating on platforms beyond Shopify or wanting to integrate survey data into larger customer experience programs.

Three-Way Comparison