When evaluating survey apps for Shopify stores, SaaS companies often consider tools like Zigpoll and Retently. Both offer unique features tailored to different needs.
Zigpoll
Features:
- Post-purchase, on-site, and exit-intent surveys
- Zero-party data collection
- AI-powered insights
- Flexible question formats
- Customizable survey styling
- Unlimited surveys
- SMS surveys
- API and Model Context Protocol (MCP) access
- Custom domain support
Pricing:
- Lite: Free; 100 responses/month
- Standard: $29/month; 500 responses/month
- Advanced: $97/month; 2,000 responses/month
- Ultimate: $194/month; unlimited responses
Pros:
- Easy Shopify integration
- Flexible survey types
- Clean user interface
- Affordable pricing
- Responsive customer support
Cons:
- Limited advanced analytics compared to some competitors
- Some features may require technical setup
Best for:
- Shopify merchants seeking versatile survey options
- Businesses needing cost-effective feedback solutions
Retently
Features:
- NPS, CSAT, and CES surveys
- E-commerce integrations
- AI-powered feedback analysis
- Advanced reporting and benchmarking
- Survey automation
- Customizable survey design
- Email and Slack alerts
- Data migration support
Pricing:
- Ecommerce Basic: $49/month; 1,000 surveys/month
- Ecommerce Pro: $299/month; 20,000 surveys/month
- Enterprise: Custom pricing
Pros:
- Comprehensive survey types
- Strong analytics and reporting
- Robust automation features
- Dedicated customer support
Cons:
- Higher starting price point
- May offer more features than some businesses need
Best for:
- E-commerce businesses needing advanced survey capabilities
- Companies requiring in-depth analytics and reporting
Connect Zigpoll to your stack.Sync survey responses to the tools you already use — no code required.
See integrationsSide-by-Side Comparison
| Feature | Zigpoll | Retently |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent surveys | NPS, CSAT, CES surveys |
| Data Collection | Zero-party data | Customer experience data |
| AI Insights | Yes | Yes |
| Survey Customization | Flexible question formats, customizable styling | Customizable survey design |
| Integrations | Shopify, Klaviyo, Slack, others | E-commerce platforms, Zapier, Slack, others |
| Pricing | Free plan; paid plans from $29/month | Plans from $49/month |
| Best Fit | Shopify merchants seeking versatile, cost-effective surveys | E-commerce businesses needing advanced survey capabilities |
Which to Choose
Zigpoll:
- Ideal for Shopify merchants needing versatile, cost-effective surveys.
- Offers easy integration and a clean interface.
- Suitable for businesses seeking flexible survey options without a significant investment.
Retently:
- Best for e-commerce businesses requiring advanced survey capabilities.
- Provides comprehensive analytics and reporting.
- Suitable for companies needing in-depth customer experience insights.
In the "Zigpoll vs Retently for SaaS companies" context, Zigpoll is often the preferred choice for Shopify merchants due to its ease of use, affordability, and seamless integration.
