When evaluating post-purchase survey tools, it's essential to consider how each platform aligns with your business objectives, technical capabilities, and customer engagement strategies. Zigpoll, Retently, and Gojiberry are three prominent options, each offering unique features tailored to different needs.

Zigpoll

Zigpoll is a Shopify-centric survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.

Core Features and Functionality

• Survey Types: Supports post-purchase, on-site, and exit-intent surveys, allowing for diverse customer feedback collection.
• Zero-Party Data Collection: Gathers data directly from customers, enhancing personalization and trust.
• AI Analytics: Provides actionable insights through artificial intelligence, aiding in data-driven decision-making.
• Abandoned Checkout Recovery: Helps recover potentially lost sales by targeting customers who abandoned their carts.

Pricing Model

Zigpoll offers a free plan with basic features, while paid plans start at approximately $10 per month, scaling with response volume. (zigpoll.com)

Ease of Setup and Use

The platform boasts a no-code setup that can be completed in seconds, making it highly accessible for users without technical backgrounds. (zigpoll.com)

Integrations

Zigpoll integrates seamlessly with Shopify, including compatibility with Shopify's Order Status and Thank You Page Checkout Extensions. (zigpoll.com)

Customer Support and Documentation

Recognized for its responsive support and user-friendly interface, Zigpoll provides clear documentation and resources to assist users in survey creation and data analysis. (zigpoll.com)

Best-Fit Customer Profile

Ideal for Shopify merchants seeking a specialized solution for post-purchase feedback, abandoned checkout recovery, and AI-driven analytics.

Retently

Retently is a survey platform focusing on NPS, CSAT, and CES metrics, catering to e-commerce use cases.

Core Features and Functionality

• Survey Types: Specializes in NPS, CSAT, and CES surveys, providing insights into customer satisfaction and loyalty.
• Multi-Channel Distribution: Delivers surveys via email and SMS, reaching customers across different touchpoints.
• Automation: Offers automated reminders and follow-ups to enhance response rates.
• Reporting & Analytics: Provides summary reports and trend tracking to monitor customer sentiment over time.

Pricing Model

Retently's pricing is tiered based on response volume, with plans starting at approximately $224 for 500 surveys. (zigpoll.com)

Ease of Setup and Use

Features minimal setup with pre-built email and SMS survey templates, making it user-friendly for non-technical users. (zigpoll.com)

Integrations

Integrates with platforms like Salesforce, Zendesk, HubSpot, and Slack, facilitating seamless data synchronization. (zigpoll.com)

Customer Support and Documentation

Provides comprehensive support channels, including email, chat, and phone for higher-tier plans, along with detailed documentation and an active user community. (zigpoll.com)

Best-Fit Customer Profile

Suited for mid-sized to large e-commerce businesses aiming to measure customer satisfaction and loyalty through NPS, CSAT, and CES surveys.

Gojiberry

Gojiberry is a Shopify survey app focusing on post-purchase attribution and customer polls.

Core Features and Functionality

• Survey Types: Offers post-purchase attribution surveys and customer polls to gather insights into customer behavior and preferences.
• Marketing Attribution: Analyzes the effectiveness of marketing campaigns by linking surveys directly to Shopify orders.
• QR Code Integration: Facilitates easy survey access through QR codes, enhancing customer engagement.
• Customizable Templates: Allows for brand-specific survey designs, maintaining consistency with brand identity.

Pricing Model

Gojiberry provides a free plan with basic features, while paid plans start at approximately $19 per month, scaling with response volume. (zigpoll.com)

Ease of Setup and Use

Emphasizes a one-minute setup with easy-to-use templates, even on mobile devices, making it advantageous for businesses seeking quick implementation. (zigpoll.com)

Integrations

Deeply integrates with Shopify, allowing for seamless survey deployment and data collection. (zigpoll.com)

Customer Support and Documentation

Provides support and documentation to assist users in survey creation and data analysis, with user reviews highlighting the platform's ease of use and customer service. (zigpoll.com)

Best-Fit Customer Profile

Ideal for Shopify merchants looking for simple post-purchase attribution surveys integrated directly into their e-commerce platform.

Three-Way Comparison