Pricing Resources Case Studies Blog Examples Contact
Log In
Blog

When evaluating customer feedback platforms, it's essential to consider tools that align with your business needs and objectives. Zigpoll, Retently, and Qualaroo are three prominent options, each offering unique features tailored to different use cases.

Zigpoll

Zigpoll is a Shopify-integrated survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.

Features

  • Survey Types: Post-purchase, on-site, exit-intent, NPS, post-fulfillment, and email surveys.
  • Zero-Party Data Collection: Gathers data directly from customers, enhancing personalization.
  • AI-Powered Insights: Provides automatic analysis of survey responses.
  • Customizable Surveys: Offers various question formats and styling options.
  • Integrations: Seamless integration with Shopify; supports embedding via JavaScript API.

Pricing Model

Zigpoll offers tiered pricing:

  • Lite: Free plan with 100 responses/month.
  • Standard: $29/month for 500 responses/month.
  • Advanced: $97/month for 2,000 responses/month.
  • Ultimate: $194/month for unlimited responses.

All plans include unlimited surveys and AI-powered insights. (zigpoll.com)

Pros

  • Shopify Integration: Easy setup for Shopify merchants.
  • Flexible Survey Options: Supports various survey types and question formats.
  • Affordable Pricing: Competitive pricing tiers suitable for different business sizes.
  • Responsive Support: Known for excellent customer service.

Cons

  • Limited Advanced Features: Some advanced analytics may be less comprehensive compared to competitors.
  • Customization Constraints: While customizable, some design elements may be restrictive.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking an affordable, easy-to-implement survey solution with a focus on zero-party data collection.

Retently

Retently specializes in NPS, CSAT, and CES surveys, catering to e-commerce and B2B businesses.

Features

  • Survey Types: NPS, CSAT, CES.
  • Multi-Channel Surveys: Supports email, link, embed, kiosk, and in-app surveys.
  • Automation: Automated recurring surveys and email follow-ups.
  • Analytics: Advanced reporting, trends, and benchmarking.
  • Integrations: Integrates with platforms like Shopify, Salesforce, HubSpot, and more.

Pricing Model

Retently offers several plans:

  • Ecommerce Basic: $49/month for 1,000 surveys/month.
  • Ecommerce Pro: $299/month for 20,000 surveys/month.
  • Enterprise: Starting from $599/month for 10,000 surveys/month.

All plans include multi-channel surveys, custom FROM domain, email & Slack alerts, free data migration, and custom survey design. (retently.com)

Pros

  • Comprehensive Survey Options: Offers a variety of survey types suitable for different business needs.
  • Advanced Analytics: Provides in-depth reporting and trend analysis.
  • Automation Capabilities: Automates survey distribution and follow-ups.
  • Scalability: Plans cater to both small businesses and large enterprises.

Cons

  • Pricing: Higher tiers may be costly for small businesses.
  • Complexity: The range of features may require a learning curve.

Best-Fit Customer Profile

Suitable for e-commerce and B2B businesses needing robust survey capabilities with advanced analytics and automation.

Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started free

Qualaroo

Qualaroo is an on-site micro-survey tool with AI-powered sentiment analysis, focusing on real-time customer insights.

Features

  • Survey Types: On-site micro-surveys, exit-intent surveys.
  • AI-Powered Sentiment Analysis: Analyzes customer responses to gauge sentiment.
  • Customization: Offers customizable survey designs and targeting options.
  • Integrations: Integrates with platforms like Shopify, HubSpot, and more.

Pricing Model

Qualaroo's pricing is not publicly disclosed; interested users are encouraged to contact the company for detailed information.

Pros

  • Real-Time Insights: Provides immediate feedback on customer sentiments.
  • Targeted Surveys: Allows precise targeting based on user behavior.
  • Customizable Design: Enables tailored survey appearances to match branding.

Cons

  • Pricing Transparency: Lack of publicly available pricing information.
  • Limited Survey Types: Primarily focuses on micro-surveys and exit-intent surveys.

Best-Fit Customer Profile

Ideal for businesses seeking real-time customer sentiment analysis through on-site micro-surveys.

Three-Way Comparison

Below is a comparison of key features across Zigpoll, Retently, and Qualaroo:

| Feature | Zigpoll | Retently | Qualaroo | |-----------------------------|------------------------------------------------------------------------|--------------------------------------------------------------------------|

Start collecting feedback in 5 minutes.

Try our no-code surveys that visitors actually answer.
Get started free See Examples

Questions or Feedback?

We are always ready to hear from you.
Let's Talk
×