When evaluating customer feedback platforms for Shopify stores, it's essential to consider tools that integrate seamlessly with your e-commerce operations. Zigpoll, Retently, and Zonka Feedback are three such platforms, each offering unique features tailored to different business needs.

Zigpoll

Zigpoll is a Shopify-centric survey app designed to capture zero-party data through post-purchase, on-site, and exit-intent surveys.

Core Features and Functionality

• Survey Types: Offers post-purchase, on-site, and exit-intent surveys, enabling merchants to gather feedback at critical customer touchpoints.
• Zero-Party Data Collection: Focuses on collecting data directly from customers, ensuring high-quality insights.
• User Interface: Features a clean and intuitive interface, facilitating easy survey creation and management.

Pricing Model

Zigpoll provides tiered pricing based on response volume, with a free tier available for merchants with lower survey needs. Paid plans are structured to accommodate growing businesses, offering scalability without unnecessary complexity.

Ease of Setup and Use

The integration with Shopify is straightforward, allowing for quick deployment of surveys without extensive technical knowledge. The user-friendly dashboard simplifies survey creation and analysis.

Integrations

Seamlessly integrates with Shopify, ensuring that survey data is synchronized with your store's customer information. While it may not offer as many integrations as some competitors, its focus on Shopify ensures a streamlined experience.

Customer Support and Documentation

Zigpoll is known for its responsive support team and comprehensive documentation, assisting merchants in maximizing the platform's potential.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking a straightforward, cost-effective solution for collecting zero-party data through targeted surveys.

Retently

Retently specializes in NPS, CSAT, and CES surveys, tailored for e-commerce applications.

Core Features and Functionality

• Survey Types: Focuses on NPS, CSAT, and CES surveys, providing insights into customer loyalty and satisfaction.
• Automated Workflows: Offers automated survey campaigns triggered by customer actions, streamlining feedback collection.
• Analytics: Provides real-time analytics and reporting to help businesses understand customer sentiment and loyalty.

Pricing Model

Retently offers a free version with limited features, with paid plans starting at approximately $39 per month. Pricing scales with response volume and additional features, making it suitable for businesses of various sizes.

Ease of Setup and Use

Designed with e-commerce businesses in mind, Retently offers easy integration with platforms like Shopify. Its focus on NPS, CSAT, and CES surveys allows for straightforward implementation of customer satisfaction metrics.

Integrations

Integrates with major e-commerce platforms such as Shopify, WooCommerce, and BigCommerce, enabling businesses to collect feedback directly from their online stores. Additionally, it connects with CRM tools like Salesforce and HubSpot to enrich customer data with feedback scores.

Customer Support and Documentation

Retently provides customer support through various channels, including live chat and email, to assist users with setup and ongoing use. Its documentation includes e-commerce case studies, offering practical insights for users.

Best-Fit Customer Profile

Ideal for e-commerce businesses looking to implement NPS, CSAT, and CES surveys to measure customer satisfaction and loyalty, with a focus on automated feedback collection.

Zonka Feedback

Zonka Feedback offers multi-channel customer feedback solutions with website survey widgets.

Core Features and Functionality

• Survey Channels: Supports email, SMS, WhatsApp, kiosks, web, in-app, and offline modes, providing flexibility in feedback collection.
• Survey Types: Offers NPS, CSAT, CES, and custom surveys with logic branching, enabling tailored feedback collection.
• Analytics: Provides real-time dashboards, alerts, and digests, along with case management and closed-loop workflows.

Pricing Model

Zonka Feedback's pricing starts at $99 per month for the Feedback Management plan, which includes multi-channel surveys, NPS/CSAT/CES measurement, and over 20 premium integrations. The AI Feedback Intelligence plan begins at $799 per month, adding GenAI-powered analysis, thematic and sentiment intelligence, and role-based dashboards.

Ease of Setup and Use

Zonka Feedback is praised for its user-friendly survey builder and ease of setup. Users appreciate the intuitive interface and the ability to quickly deploy surveys across multiple channels.

Integrations

Integrates with over 20 platforms, including Salesforce, HubSpot, Intercom, and Zendesk, facilitating seamless feedback workflows across various business tools.

Customer Support and Documentation

Zonka Feedback is recognized for its excellent customer support, with users highlighting the responsiveness and helpfulness of the support team.

Best-Fit Customer Profile

Well-suited for businesses seeking a comprehensive, multi-channel feedback solution with advanced analytics and integrations, catering to organizations aiming to capture and act on customer feedback across various touchpoints.

Three-Way Comparison