Zigpoll and SatisMeter are survey tools designed to help retail businesses collect customer feedback. Zigpoll integrates with Shopify to offer post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. SatisMeter provides in-product NPS and CSAT surveys with event-based triggers, aiming to capture customer sentiment within the product experience.
Zigpoll
Features
- Survey Types: Offers post-purchase, on-site, and exit-intent surveys.
- Data Collection: Emphasizes zero-party data, allowing customers to provide information they willingly share.
- AI Insights: Provides automatic AI-driven insights to analyze survey responses.
- Customization: Supports flexible question formats and custom styling for surveys.
- Integrations: Seamlessly integrates with Shopify, enabling easy embedding of surveys into the store.
Pricing
- Lite Plan: Free, includes 100 responses per month.
- Standard Plan: $29 per month, includes 500 responses per month.
- Advanced Plan: $97 per month, includes 2,000 responses per month.
- Ultimate Plan: $194 per month, includes unlimited responses per month.
All plans offer unlimited surveys and AI-powered insights. Annual billing provides a 25% discount. (zigpoll.com)
Pros
- Shopify Integration: Easy to set up surveys within Shopify stores.
- Survey Variety: Supports multiple survey types to capture diverse customer feedback.
- AI Insights: Automated analysis of survey data saves time.
- Customization: Ability to tailor surveys to match brand aesthetics.
- Affordable Pricing: Offers a free plan and reasonably priced paid plans.
Cons
- Limited Free Responses: Free plan restricts to 100 responses per month, which may be insufficient for larger stores.
- Feature Limitations: Some advanced features are only available in higher-tier plans.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking an affordable and easy-to-implement survey solution with a focus on zero-party data collection.
SatisMeter
Features
- Survey Types: Provides in-product NPS and CSAT surveys.
- Event-Based Triggers: Surveys are triggered by specific user actions within the product.
- Customization: Offers customizable survey designs and multilingual support.
- Integrations: Integrates with platforms like Productboard and Segment.
- Survey Management: Includes features like survey throttling and sampling to prevent over-surveying.
Pricing
- Free Plan: Includes up to 25 responses per month.
- Growth Plan: $199 per month, includes up to 1,000 responses per month.
- Enterprise Plan: Custom pricing for over 10,000 responses per month.
All plans include unlimited projects, team members, and surveys. (getpulsesignal.com)
Pros
- In-Product Surveys: Captures feedback within the product experience.
- Event-Based Triggers: Surveys are contextually relevant based on user actions.
- Customization: Supports multiple question types and conditional logic.
- Integrations: Connects with various platforms for streamlined data management.
Cons
- Pricing: Higher starting price point may be a barrier for smaller businesses.
- Response Limits: Free plan is limited to 25 responses per month, which may not be sufficient for active products.
Best-Fit Customer Profile
Suitable for businesses with active user bases seeking to gather in-product feedback through event-triggered surveys.
Side-by-Side Comparison
| Feature | Zigpoll | SatisMeter |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | In-product NPS and CSAT |
| Data Collection | Zero-party data | User-generated data within the product |
| AI Insights | Yes | No |
| Customization | Flexible question formats, custom styling | Customizable design, multilingual support |
| Integrations | Shopify | Productboard, Segment, and more |
| Pricing | Free plan (100 responses/month); Paid plans start at $29/month | Free plan (25 responses/month); Paid plans start at $199/month |
| Best-Fit Customer | Shopify merchants seeking affordable, easy-to-implement surveys with zero-party data focus | Businesses with active user bases needing in-product, event-triggered feedback |
Which to Choose
Zigpoll is recommended for Shopify merchants who prioritize easy integration, affordability, and a focus on zero-party data collection. Its variety of survey types and AI-driven insights make it suitable for businesses looking to gather diverse customer feedback without significant investment.
SatisMeter is better suited for businesses with active user bases that require in-product, event-triggered surveys to capture user sentiment within the product experience. Its customizable design and integrations with platforms like Productboard and Segment are beneficial for companies seeking to integrate feedback into their product development processes.
In summary, the choice between Zigpoll and SatisMeter depends on your business model, target audience, and specific feedback collection needs.
