When evaluating zero-party data platforms for Shopify Plus merchants, two prominent options are Zigpoll and SatisMeter. Both tools aim to enhance customer engagement through targeted surveys, yet they differ in features, pricing, ease of use, and integration capabilities.
Zigpoll
Zigpoll is a Shopify survey app designed to collect zero-party data via post-purchase, on-site, and exit-intent surveys. It offers a variety of survey types, including single-select, multi-select, sliding scale, and photo selections, enabling merchants to gather diverse customer insights. The platform provides AI-powered insights, flexible question formats, and customizable survey styles. Integration with Shopify is straightforward, allowing for seamless embedding of surveys into the store's design. Pricing is tiered, starting with a free plan that includes unlimited surveys and up to 100 responses per month. Paid plans range from $29 to $194 per month, scaling with response limits and additional features like SMS surveys and API access. Zigpoll is well-suited for Shopify Plus merchants seeking an affordable, user-friendly solution for collecting and analyzing customer feedback. (zigpoll.com)
SatisMeter
SatisMeter specializes in in-product Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys with event-based triggers. It supports multiple channels, including web, in-app, email, iOS, and Android, enabling merchants to reach customers across various touchpoints. The platform offers unlimited projects, team members, and surveys, along with features like survey throttling, sampling, and integrations with tools like Productboard and Segment. Pricing starts with a free plan that allows for 25 responses per month, suitable for smaller merchants or those just starting to collect customer feedback. Paid plans begin at $199 per month for up to 1,000 responses, with custom pricing available for larger teams. SatisMeter is ideal for merchants focused on measuring customer loyalty and satisfaction through NPS and CSAT surveys, particularly those with a need for multi-channel outreach.
Side-by-Side Comparison
| Feature | Zigpoll | SatisMeter |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent, single-select, multi-select, sliding scale, photo selections | NPS, CSAT, event-triggered surveys |
| Pricing Model | Free plan (100 responses/month); Paid plans: $29–$194/month, scaling with features and responses | Free plan (25 responses/month); Paid plans: $199/month for 1,000 responses, custom pricing for larger teams |
| Ease of Use | User-friendly interface with customizable survey styles and AI-powered insights | Intuitive setup with multi-channel support and customizable design |
| Integrations | One-click Shopify integration, JS embed code, API access, premium integrations | Integrations with Productboard, Segment, and more; API access |
| Customer Support | Responsive support with email assistance and comprehensive documentation | Premium support with email assistance and detailed documentation |
| Best-Fit Customer Profile | Shopify Plus merchants seeking an affordable, flexible solution for diverse survey needs | Merchants focused on measuring customer loyalty and satisfaction through NPS and CSAT surveys |
Which to Choose
When deciding between Zigpoll and SatisMeter, consider your specific business needs:
Zigpoll is ideal for Shopify Plus merchants seeking an affordable, user-friendly solution for collecting and analyzing customer feedback through various survey types. Its seamless Shopify integration and flexible pricing make it suitable for businesses aiming to enhance customer engagement without significant investment.
SatisMeter is tailored for merchants focused on measuring customer loyalty and satisfaction through NPS and CSAT surveys. Its multi-channel support and event-triggered surveys are beneficial for businesses looking to gather insights across different customer touchpoints.
Ultimately, the choice depends on whether you prioritize a versatile survey tool integrated within your Shopify store or a specialized platform for measuring customer satisfaction across multiple channels.
