When evaluating NPS survey software for retail businesses, it's essential to consider tools that align with your specific needs. Zigpoll, SatisMeter, and Delighted are three prominent options, each offering unique features and pricing structures.

Zigpoll

Features and Functionality

Zigpoll is a Shopify-integrated survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It offers a variety of question formats, including single-select, multi-select, sliding scale, and photo selections. The platform provides unlimited surveys, AI-powered insights, and customizable survey styles. Additionally, Zigpoll supports SMS surveys and integrates with platforms like Slack and Klaviyo. (zigpoll.com)

Pricing Model

Zigpoll offers a free plan with up to 100 responses per month. Paid plans start at $29 per month for 500 responses, with higher tiers offering increased response limits and additional features. Annual billing provides a 25% discount. (zigpoll.com)

Ease of Setup and Use

Zigpoll is known for its user-friendly interface and straightforward setup process, particularly for Shopify merchants. The platform offers installation support and copywriting assistance to ensure effective survey deployment. (zigpoll.com)

Integrations

Zigpoll integrates seamlessly with Shopify, allowing for easy embedding of surveys. It also supports integrations with Slack and Klaviyo, enhancing its utility for retail businesses. (zigpoll.com)

Customer Support and Documentation

Zigpoll provides responsive customer support via email and offers comprehensive documentation to assist users in maximizing the platform's capabilities. (zigpoll.com)

Best-Fit Customer Profile

Zigpoll is ideal for Shopify-based retail businesses seeking an affordable, easy-to-implement survey solution with a focus on zero-party data collection and AI-driven insights.

SatisMeter

Features and Functionality

SatisMeter specializes in in-product NPS and CSAT surveys with event-based triggers. It supports multiple channels, including web, in-app, email, iOS, and Android. The platform offers unlimited projects, team members, and surveys, along with survey throttling and sampling to prevent over-surveying. Integrations include Productboard, Segment, and more. (satismeter.com)

Pricing Model

SatisMeter's pricing is based on the number of responses received, starting with a free plan for up to 25 responses per month. Paid plans begin at $199 per month for 1,000 responses, with custom pricing available for higher volumes. (satismeter.com)

Ease of Setup and Use

SatisMeter is designed for easy installation into web apps, requiring just a short HTML snippet to identify logged-in users. The platform emphasizes simplicity in setup and usage. (support.satismeter.com)

Integrations

SatisMeter integrates with over 100 customer analytics products using Segment.com or webhooks, including Productboard and Segment. (support.satismeter.com)

Customer Support and Documentation

SatisMeter offers premium support and provides detailed documentation to assist users in effectively utilizing the platform. (satismeter.com)

Best-Fit Customer Profile

SatisMeter is well-suited for businesses seeking in-product survey capabilities with event-based triggers and a focus on customer satisfaction metrics.

Delighted

Features and Functionality

Delighted offers simple NPS, CSAT, and CES surveys for e-commerce via email and SMS. The platform provides customizable surveys and integrates with various platforms, including Shopify. Delighted focuses on ease of use and quick deployment.

Pricing Model

Delighted's pricing is premium relative to its volume of responses, with the entry-level plan charging around $224 for 2,000 responses and $0.08 per additional response. This can be costly for smaller to mid-sized retailers with constrained budgets. (zigpoll.com)

Ease of Setup and Use

Delighted is known for its user-friendly interface and straightforward setup process, making it accessible for businesses without dedicated technical resources.

Integrations

Delighted integrates with various platforms, including Shopify, allowing for easy embedding of surveys.

Customer Support and Documentation

Delighted provides customer support and offers documentation to assist users in effectively utilizing the platform.

Best-Fit Customer Profile

Delighted is suitable for businesses seeking a simple and quick-to-deploy survey solution with a focus on customer satisfaction metrics.

Three-Way Comparison