When evaluating post-purchase survey tools, it's essential to consider how each platform aligns with your business objectives and customer engagement strategies. Zigpoll, SatisMeter, and ReConvert are three prominent options, each offering unique features tailored to different needs.

Zigpoll

Zigpoll is a Shopify-integrated survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.

Features

• Survey Types: Supports post-purchase, on-site, and exit-intent surveys.
• Data Collection: Emphasizes zero-party data, ensuring direct and voluntary customer insights.
• AI Insights: Provides automatic AI-driven analysis of survey responses.
• Customization: Offers flexible question formats and customizable survey styles.
• Integrations: Seamlessly integrates with Shopify, Klaviyo, and other platforms.

Pricing Model

Zigpoll offers tiered pricing based on response volume and features:

• Lite: Free plan with up to 100 responses per month.
• Standard: $29/month for up to 500 responses.
• Advanced: $97/month for up to 2,000 responses.
• Ultimate: $194/month for unlimited responses.

Each plan includes unlimited surveys and AI-powered insights. (zigpoll.com)

Pros

• Easy Shopify Integration: Quick setup with Shopify stores.
• Flexible Survey Options: Ability to deploy various survey types across different customer touchpoints.
• AI-Powered Insights: Automated analysis of survey data, reducing manual effort.
• Affordable Pricing: Competitive pricing tiers suitable for businesses of different sizes.

Cons

• Limited Free Responses: The free plan restricts responses to 100 per month, which may be insufficient for larger businesses.
• Feature Limitations on Lower Tiers: Advanced features like SMS surveys and API access are available only on higher-tier plans.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking an affordable and flexible survey tool with seamless integration and AI-driven insights.

SatisMeter

SatisMeter is an in-product survey tool specializing in NPS and CSAT surveys with event-based triggers.

Features

• Survey Types: Focuses on NPS and CSAT surveys.
• Event-Based Triggers: Surveys are triggered based on user actions within the product.
• Customization: Offers customizable survey designs and supports multiple languages.
• Integrations: Integrates with platforms like Productboard, Segment, and more.

Pricing Model

SatisMeter's pricing is based on the number of active users:

• Free: Up to 25 responses per month.
• Growth: $199/month for up to 1,000 responses.
• Enterprise: Custom pricing for more than 10,000 active users.

All plans include unlimited projects, team members, and surveys. (satismeter.com)

Pros

• Event-Based Surveying: Targets users based on specific in-product actions, enhancing relevance.
• Customizable Design: Ability to tailor survey appearance to match branding.
• Multilingual Support: Supports surveys in multiple languages, catering to diverse user bases.

Cons

• Limited Free Responses: The free plan offers only 25 responses per month, which may be restrictive for growing businesses.
• Pricing Structure: Pricing is based on active users, which may not align with all business models.

Best-Fit Customer Profile

Suitable for product-centric companies aiming to gather in-product feedback through event-triggered surveys.

ReConvert

ReConvert is a Shopify thank-you page builder that includes survey widgets and upsell tools.

Features

• Survey Widgets: Allows embedding surveys directly on the thank-you page.
• Upsell Tools: Provides features to offer additional products post-purchase.
• Customization: Offers design customization to match store branding.
• Integrations: Integrates with Shopify and other e-commerce platforms.

Pricing Model

ReConvert offers a subscription-based pricing model:

• Standard: $49/month.
• Pro: $99/month.
• Advanced: $199/month.

Each plan includes different levels of features and support.

Pros

• Integrated Upselling: Combines survey collection with upsell opportunities on the thank-you page.
• Shopify Integration: Seamless integration with Shopify stores.
• Customization: Ability to tailor the thank-you page to enhance customer experience.

Cons

• Limited Survey Focus: Primarily focuses on post-purchase surveys, lacking broader survey capabilities.
• Pricing: Higher pricing tiers may be a consideration for small businesses.

Best-Fit Customer Profile

Ideal for Shopify merchants looking to enhance post-purchase engagement through surveys and upselling on the thank-you