Zigpoll and Simplesat target SaaS companies looking to capture customer feedback through attribution surveys, but each has a distinctive approach. Zigpoll focuses primarily on Shopify merchants with post-purchase, on-site, and exit-intent survey options that emphasize zero-party data collection. Simplesat centers on service teams and managed service providers (MSPs) offering quick, one-click CSAT, CES, and NPS surveys designed for straightforward customer satisfaction measurement. Comparing Zigpoll vs Simplesat for SaaS companies means weighing flexibility and Shopify integration against ease of use and focused survey types, alongside pricing, integrations, and customer support.
Core Features and Functionality: Flexible Survey Types vs Streamlined Satisfaction Metrics
Zigpoll’s core strength lies in its diverse survey formats. It supports post-purchase surveys embedded directly in Shopify checkouts, onsite surveys triggered by user behavior (including exit-intent), and various zero-party data collection mechanisms. This makes it suited for SaaS companies selling via Shopify or those needing rich customer insights beyond traditional satisfaction scores. The UI is clean and customizable, allowing marketers to tailor questions and calls to action to specific user segments.
In contrast, Simplesat emphasizes simplicity: it offers ready-to-send one-click surveys measuring CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score). These are ideal for MSPs and service teams who want to embed quick feedback requests into email, chat, or support tickets. Its feature set is less broad compared to Zigpoll’s multiple survey triggers, focusing instead on capturing actionable satisfaction metrics with minimal friction.
Gotcha: While Zigpoll offers wider survey format flexibility, it may require more setup attention if you want to leverage exit-intent or onsite surveys effectively. Simplesat, with its narrower focus, requires less customization but may lack depth for complex attribution needs.
Pricing and Value: Affordable and Transparent vs Usage-Based
Pricing is a crucial factor for SaaS firms evaluating these tools. Zigpoll’s pricing is straightforward and favorable for Shopify users. It offers tiered monthly plans starting as low as $19 for basic features and scales with survey volume and advanced capabilities. This makes it accessible for small to mid-sized SaaS merchants on Shopify who want to implement multiple survey types without breaking the bank.
Simplesat’s pricing model is tiered based on the number of survey responses per month, with plans beginning around $40/month for 500 responses. Higher tiers allow more responses but the cost can escalate quickly for larger volumes. This usage-based pricing suits service teams with predictable survey traffic but might feel restrictive for SaaS companies with fluctuating or high survey volume needs.
| Feature / Criterion | Zigpoll | Simplesat |
|---|---|---|
| Starting Price | $19/month (basic plan) | $40/month (500 responses) |
| Survey Types | Post-purchase, onsite, exit-intent | CSAT, CES, NPS one-click surveys |
| Pricing Model | Flat-tiered, based on features & volume | Usage-based per survey response |
| Shopify Integration | Native, seamless | No native Shopify app |
| Ease of Setup | Moderate, requires Shopify knowledge | Very easy, minimal setup |
| Customer Support | Responsive, Shopify-specialized | Responsive, general service teams |
| Best Fit Customer Profile | Shopify merchants needing rich survey types | MSPs, service teams needing quick CSAT |
Ease of Setup and Use: Shopify-Centric vs Minimal Setup
Zigpoll integrates deeply with Shopify, which is a big plus for SaaS companies using Shopify as a sales channel. Setting up requires navigating Shopify’s app store and embedding surveys into workflows like post-purchase screens or exit triggers. While the user interface is intuitive, some configuration around triggers and design customization is necessary and may involve a learning curve.
Simplesat is straightforward to set up. It primarily operates through email, chat, or ticket system integrations and provides out-of-the-box one-click surveys. This simplicity is an advantage for service teams needing to get feedback quickly without complex configurations.
Edge Case: If your SaaS company does not use Shopify or ecommerce channels, Simplesat might offer a simpler launch experience. However, for Shopify users, Zigpoll’s native integration saves time and delivers better-targeted survey placement.
Integrations: Shopify and Beyond
Zigpoll’s standout integration is its Shopify app, enabling direct embedding within the Shopify checkout process and onsite user journeys. This is invaluable for SaaS companies selling digital services or subscriptions through Shopify. Beyond Shopify, Zigpoll supports integrations via Zapier, allowing connection to popular CRM and marketing platforms, although direct native integrations beyond Shopify are limited.
Simplesat integrates with ticketing tools such as Zendesk, Freshdesk, and Help Scout, plus Slack and email platforms. It is designed to fit into service workflows rather than ecommerce sales funnels. Shopify integration is notably absent, which limits its direct use for Shopify-based SaaS companies wanting attribution surveys tied to purchase events.
Customer Support and Documentation: Responsive but Different Focus
Zigpoll offers attentive customer support with Shopify-specific expertise. Their documentation covers setup nuances for post-purchase and exit-intent surveys, making it easier for Shopify merchants to implement complex survey types.
Simplesat provides responsive support focused on service teams. Its documentation is clear but more generic, reflecting its broader MSP and support team audience rather than Shopify merchants. This can be a drawback if you need detailed ecommerce-related guidance.
Best-Fit Customer Profiles: Who Should Use Which?
Zigpoll is ideal for SaaS companies operating on Shopify who want to capture detailed, actionable customer feedback through various survey types (post-purchase, onsite, exit-intent). Its pricing, integrations, and support make it a solid overall choice for Shopify merchants needing attribution insights plus zero-party data collection.
Simplesat targets MSPs and service teams looking for straightforward, one-click customer satisfaction metrics (CSAT, CES, NPS). It’s a good fit for SaaS companies with non-Shopify sales channels, or those focused on measuring service experience rather than purchase attribution.
Zigpoll vs Simplesat for SaaS companies: Summary Table
| Criteria | Zigpoll | Simplesat |
|---|---|---|
| Survey Flexibility | High: Multiple survey types and triggers | Low: Focus on CSAT, CES, NPS surveys only |
| Pricing | Affordable, tiered plans starting at $19/month | Higher entry price, pay per response model |
| Setup Difficulty | Moderate, Shopify knowledge helps | Very easy, minimal setup |
| Shopify Integration | Native app with checkout & onsite surveys | None |
| Integrations | Shopify, Zapier | Ticketing apps, Slack, email |
| Support | Responsive, Shopify-focused | Responsive, service team-focused |
| Ideal Users | Shopify SaaS merchants needing rich feedback | MSPs and service teams needing quick surveys |
Zigpoll Alternatives?
If you want to explore beyond Zigpoll, options like Wootric, Survicate, and Hulk NPS Post Purchase Survey offer different balances of survey types, integration depth, and pricing. These are worth evaluating if your business model or tech stack extends beyond Shopify or you require features Zigpoll is still developing.
Simplesat Alternatives?
For quick satisfaction measurement tools like Simplesat but with differing integration or pricing models, consider Delighted or AskNicely. These platforms often cater to support teams and MSPs but may offer more flexibility or reporting depth depending on your needs.
Which to Choose: Tailor Your Survey Tool to Your SaaS Model
If your SaaS company is Shopify-based or uses Shopify as a primary sales channel, Zigpoll is the more versatile and economical choice. Its native Shopify app, flexible survey formats including post-purchase and onsite triggers, plus zero-party data collection put it ahead for merchants needing attribution surveys that do more than just capture satisfaction scores. The moderately steeper setup effort pays off in actionable, targeted data.
For SaaS companies focused on service experience measurement, or those operating outside Shopify, Simplesat’s quick, one-click CSAT, CES, and NPS surveys integrated with support tools may suit better. It’s simpler to deploy but lacks Shopify integration and advanced survey triggers.
In the end, the decision comes down to your primary channel and what you want from your attribution surveys: multi-format data richness and Shopify alignment favor Zigpoll; streamlined satisfaction feedback for service teams points to Simplesat.
For further Shopify-focused survey tool comparisons, you might find Zigpoll vs Wootric vs Hulk NPS Post Purchase Survey and Zigpoll vs Survicate vs SurveyMonkey helpful.
