Zigpoll and Simplesat are survey platforms designed to collect zero-party data, but they cater to different audiences and offer distinct features. Zigpoll is a Shopify app that enables ecommerce businesses to gather customer feedback through post-purchase, on-site, and exit-intent surveys. Simplesat, on the other hand, provides one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams.
Zigpoll
Features
Zigpoll offers a variety of survey types, including post-purchase, on-site, and exit-intent surveys, all designed to collect zero-party data. The platform supports flexible question formats, custom styling for surveys, and provides AI-powered insights. It also integrates seamlessly with Shopify, allowing for easy embedding of surveys on ecommerce sites. Additional features include SMS surveys, white-label support, and API access. (zigpoll.com)
Pricing Model
Zigpoll provides a free plan with up to 100 responses per month. Paid plans start at $29 per month for up to 500 responses, with higher tiers offering increased response limits and additional features. Annual billing options are available, offering a 25% discount. (zigpoll.com)
Pros
- Easy integration with Shopify
- Flexible survey types
- AI-powered insights
- Affordable pricing
- Responsive customer support
Cons
- Limited to Shopify users
- Some advanced features are available only in higher-tier plans
Best-Fit Customer Profile
Zigpoll is ideal for Shopify merchants seeking an affordable and easy-to-use platform to collect customer feedback through various survey types.
Simplesat
Features
Simplesat specializes in one-click CSAT, CES, and NPS surveys, primarily designed for MSPs and service teams. The platform offers unlimited surveys, supports multiple users, and integrates with over 50 platforms. It provides features like multi-brand support, custom CSS, and enterprise SSO. (g2.com)
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month for up to 1,000 responses
- Pro: $249 per month for up to 3,000 responses
- Elite: $499 per month for up to 7,000 responses
- Enterprise: Custom pricing for higher response volumes
Annual billing options are available, offering a discount. (g2.com)
Pros
- Tailored for service-oriented businesses
- Supports multiple users and brands
- Extensive integrations
- Customizable surveys
Cons
- Pricing may be high for small businesses
- Primarily focused on service industries, not ecommerce
Best-Fit Customer Profile
Simplesat is best suited for MSPs and service teams looking for a specialized survey tool to measure customer satisfaction and loyalty.
Side-by-Side Comparison
| Feature | Zigpoll | Simplesat |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | CSAT, CES, NPS |
| Integrations | Shopify | Over 50 platforms |
| Pricing | Free plan; paid plans start at $29/month for up to 500 responses | Plans start at $119/month for up to 1,000 responses |
| Ideal Customer | Shopify merchants seeking affordable customer feedback solutions | MSPs and service teams needing specialized survey tools for customer satisfaction |
Which to Choose
For Shopify merchants aiming to collect zero-party data through various survey types, Zigpoll offers an affordable and user-friendly solution. Its seamless integration with Shopify and flexible survey options make it a strong choice for ecommerce businesses.
Conversely, Simplesat is tailored for MSPs and service teams requiring specialized surveys like CSAT, CES, and NPS to measure customer satisfaction and loyalty. Its extensive integrations and support for multiple users and brands make it suitable for service-oriented businesses.
In summary, the choice between Zigpoll and Simplesat depends on your business model and specific survey needs. Ecommerce businesses using Shopify may find Zigpoll more aligned with their requirements, while service-oriented businesses may prefer Simplesat's specialized features.
