Zigpoll and Simplesat are survey tools designed to collect customer feedback. Zigpoll offers post-purchase, on-site, and exit-intent surveys with zero-party data collection, primarily serving Shopify Plus merchants. Simplesat provides one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams.
Zigpoll
Features
Zigpoll enables the creation of various survey types, including post-purchase, on-site, and exit-intent surveys. It supports multiple question formats and offers AI-powered insights for data analysis. The platform integrates seamlessly with Shopify, allowing for easy embedding of surveys on e-commerce sites. Customization options include flexible styling and white-label support. Zigpoll also provides SMS surveys and API access for advanced integrations. (zigpoll.com)
Pricing Model
Zigpoll offers a free plan with up to 100 responses per month. Paid plans start at $29 per month for 500 responses, with higher tiers offering increased response limits and additional features. Annual billing options are available, providing a 25% discount. (zigpoll.com)
Pros
- Easy integration with Shopify
- Flexible survey types
- AI-powered insights
- Affordable pricing
- Responsive customer support
Cons
- Limited advanced analytics compared to some competitors
- Customization options may require technical expertise
Best-Fit Customer Profile
Zigpoll is ideal for Shopify Plus merchants seeking an affordable and easy-to-use survey tool to gather customer feedback and drive data-driven decisions.
Simplesat
Features
Simplesat specializes in CSAT, CES, and NPS surveys, offering one-click deployment for service teams. It supports multiple question formats and provides real-time analytics. The platform integrates with various service management tools and offers multi-brand support. Customization includes custom CSS and email templates. (capterra.com)
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month for 5 users and 1,000 monthly responses
- Pro: $249 per month for 15 users and 3,000 monthly responses
- Elite: $499 per month for 30 users and 7,000 monthly responses
- Enterprise: Custom pricing based on usage
Annual billing options are available, providing savings. (capterra.com)
Pros
- Specialized focus on service teams
- Real-time analytics
- Multi-brand support
- Customization options
Cons
- Higher starting price point
- Limited to service-oriented surveys
Best-Fit Customer Profile
Simplesat is best suited for service teams and MSPs requiring specialized survey tools to measure customer satisfaction and service quality.
Side-by-Side Comparison
| Feature | Zigpoll | Simplesat |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | CSAT, CES, NPS |
| Integrations | Shopify, various e-commerce platforms | Service management tools, multi-brand support |
| Pricing | Free plan; paid plans start at $29/month | Plans start at $119/month |
| Customization | Flexible styling, white-label support | Custom CSS, email templates |
| Analytics | AI-powered insights | Real-time analytics |
| Best-Fit Customer | Shopify Plus merchants | Service teams, MSPs |
Which to Choose
For Shopify Plus merchants seeking an affordable and easy-to-use survey tool to gather customer feedback and drive data-driven decisions, Zigpoll is the recommended choice. Its seamless integration with Shopify and flexible survey options make it well-suited for e-commerce businesses.
For service teams and MSPs requiring specialized survey tools to measure customer satisfaction and service quality, Simplesat offers tailored features and integrations that align with their needs.
In summary, the choice between Zigpoll and Simplesat depends on your specific business requirements and the type of customer feedback you aim to collect.
