When evaluating NPS survey software for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform, offer diverse survey options, and provide actionable insights. Zigpoll, Simplesat, and Asklayer are three such tools that cater to these needs.
Zigpoll
Zigpoll is a Shopify app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.
Features
- Survey Types: Offers post-purchase, on-site, and exit-intent surveys.
- Question Formats: Supports various question types, including single-select, multi-select, sliding scale, and photo selections.
- AI Insights: Provides automatic AI-powered insights to analyze responses.
- Customization: Allows custom styling of surveys to match store branding.
- Integrations: One-click integration with Shopify; also supports embedding on other websites.
Pricing Model
Zigpoll offers a tiered pricing structure:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29/month for up to 500 responses.
- Advanced: $97/month for up to 2,000 responses.
- Ultimate: $194/month for unlimited responses.
Each plan includes unlimited surveys and AI-powered insights. Annual billing offers a 25% discount. (zigpoll.com)
Pros
- Easy Shopify Integration: Quick setup with a one-click Shopify app installation.
- Flexible Survey Options: Ability to create various survey types tailored to different customer touchpoints.
- AI-Powered Insights: Automated analysis of survey responses for actionable insights.
- Customization: Surveys can be styled to align with store branding.
- Affordable Pricing: Offers a free plan and reasonably priced paid plans.
Cons
- Response Limits on Lower Tiers: Free and Standard plans have response caps, which may be restrictive for high-traffic stores.
- Limited Advanced Features: Some advanced features are only available in higher-tier plans.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking an easy-to-implement survey solution with AI-driven insights and flexible survey options.
Simplesat
Simplesat is a survey tool offering one-click CSAT, CES, and NPS surveys, primarily targeting MSPs and service teams.
Features
- Survey Types: CSAT, CES, and NPS surveys.
- Customization: Allows customization of survey appearance to match brand identity.
- Integrations: Integrates with various platforms, including email, Slack, and others.
- Analytics: Provides analytics to track customer satisfaction metrics.
Pricing Model
Simplesat offers four tiered plans:
- Standard: Fixed monthly price.
- Pro: Fixed monthly price.
- Elite: Fixed monthly price.
- Enterprise: Customized pricing based on specific needs.
Annual billing options are available for savings. (help.simplesat.io)
Pros
- Ease of Use: Simple setup with one-click survey deployment.
- Customization: Ability to tailor surveys to fit brand aesthetics.
- Integrations: Connects with multiple platforms for seamless data collection.
- Analytics: Offers insights into customer satisfaction metrics.
Cons
- Limited Survey Types: Focuses mainly on CSAT, CES, and NPS surveys, which may not cover all feedback needs.
- Pricing Transparency: Specific pricing details are not publicly disclosed, requiring direct contact for information.
Best-Fit Customer Profile
Suitable for service-oriented businesses, especially MSPs, looking for straightforward survey tools to measure customer satisfaction.
Asklayer
Asklayer is a Shopify app designed for micro-surveys and on-site feedback at multiple touchpoints.
Features
- Survey Types: Micro-surveys and on-site feedback forms.
- Customization: Offers customization options to match store branding.
- Integrations: Integrates with Shopify and other platforms.
- Analytics: Provides analytics to track customer feedback.
Pricing Model
Asklayer offers tiered pricing based on response volume, with a free tier available. Specific pricing details are not publicly disclosed, requiring direct contact for information.
Pros
- Easy Shopify Integration: Quick setup with a one-click Shopify app installation.
- Flexible Survey Options: Ability to create micro-surveys and on-site feedback forms.
- Customization: Surveys can be styled to align with store branding.
Cons
- Limited Information: Specific details about features and pricing are not readily available.
- Lack of Advanced Features: May lack advanced analytics and AI-driven insights found in other tools.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a simple solution for collecting on-site feedback through micro-surveys.
