When evaluating survey tools for Shopify Plus merchants, it's essential to consider how each platform aligns with your business needs. Zigpoll, Simplesat, and ReConvert are three prominent options, each offering unique features and pricing structures.
Zigpoll
Features:
- Post-purchase, on-site, and exit-intent surveys
- Zero-party data collection
- AI-powered insights
- Customizable survey styles
- Unlimited surveys
- SMS surveys
- API and Model Context Protocol (MCP) access
Pricing:
- Lite: Free; 100 responses/month
- Standard: $29/month; 500 responses/month
- Advanced: $97/month; 2,000 responses/month
- Ultimate: $194/month; unlimited responses
All plans include unlimited surveys, flexible question formats, and AI insights. Annual billing offers a 25% discount. (zigpoll.com)
Pros:
- Easy Shopify integration
- Flexible survey types
- Clean user interface
- Affordable pricing
- Responsive customer support
Cons:
- Limited advanced analytics in lower-tier plans
- Some features may require technical setup
Best for: Merchants seeking a versatile, cost-effective survey tool with seamless Shopify integration.
Simplesat
Features:
- One-click CSAT, CES, and NPS surveys
- Automated survey triggers
- Customizable survey designs
- Real-time reporting
- Integration with various platforms
Pricing: Offers four tiered plans: Standard, Pro, Elite, and Enterprise. Specific pricing details are not publicly disclosed; interested users should contact Simplesat directly for current rates. (help.simplesat.io)
Pros:
- Specialized in customer satisfaction surveys
- Automated survey distribution
- Customizable designs
- Real-time analytics
Cons:
- Limited to satisfaction surveys; lacks broader survey capabilities
- Pricing transparency is limited
Best for: Service teams and MSPs focused on measuring customer satisfaction.
ReConvert
Features:
- Thank-you page builder
- Survey widgets
- Upsell tools
- Customizable thank-you pages
- Integration with Shopify
Pricing: Pricing details are not publicly disclosed; interested users should contact ReConvert directly for current rates.
Pros:
- Enhances post-purchase experience
- Increases average order value through upselling
- Easy Shopify integration
Cons:
- Limited to post-purchase interactions
- Lacks broader survey capabilities
Best for: Merchants aiming to optimize post-purchase engagement and increase sales.
Three-Way Comparison
| Feature | Zigpoll | Simplesat | ReConvert |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | CSAT, CES, NPS | Post-purchase |
| Data Collection | Zero-party data | Customer satisfaction | Customer behavior |
| AI Insights | Yes | No | No |
| Customization | Flexible question formats, customizable styles | Customizable designs | Customizable thank-you pages |
| Integrations | Shopify, other platforms | Various platforms | Shopify |
| Pricing | Free plan; paid plans from $29/month | Contact for pricing | Contact for pricing |
| Best Fit | Versatile survey needs | Measuring customer satisfaction | Enhancing post-purchase experience and upselling |
Situational Recommendations
For Versatile Survey Needs: Zigpoll offers a comprehensive solution with various survey types and AI insights, making it suitable for merchants seeking flexibility and depth in customer feedback.
For Customer Satisfaction Focus: Simplesat specializes in satisfaction surveys, ideal for service teams and MSPs aiming to gauge and improve customer satisfaction.
For Post-Purchase Optimization: ReConvert enhances the post-purchase experience with thank-you page customization and upselling tools, beneficial for merchants looking to increase average order value.
In summary, Zigpoll vs Simplesat vs ReConvert for Shopify Plus merchants depends on your specific objectives. Zigpoll is recommended for its versatility and integration capabilities, while Simplesat and ReConvert cater to more specialized needs.
