When evaluating attribution survey tools for Shopify stores, it's essential to consider how each platform aligns with your business needs. Zigpoll, Sogolytics, and Fairing are three prominent options, each offering unique features and pricing structures.

Zigpoll

Features and Functionality

Zigpoll is a Shopify-centric survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection. It offers a variety of survey types, including NPS, product feedback, and customer satisfaction surveys. The platform integrates seamlessly with Shopify, allowing for easy embedding and triggering of surveys based on customer actions. Additionally, Zigpoll provides AI-powered insights to analyze survey responses effectively.

Pricing Model

Zigpoll offers a tiered pricing structure:

• Lite: Free plan with up to 100 responses per month.
• Standard: $29 per month, includes 500 responses.
• Advanced: $97 per month, includes 2,000 responses.
• Ultimate: $194 per month, includes unlimited responses.

Each plan includes unlimited surveys and AI-powered insights. Annual billing options are available with a 25% discount. (zigpoll.com)

Pros and Cons

Pros:

• Seamless Shopify integration.
• Flexible survey types.
• AI-driven analytics.
• Affordable pricing tiers.

Cons:

• Limited to Shopify; may not suit multi-platform businesses.
• Some advanced features are only available in higher-tier plans.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking an easy-to-use, cost-effective solution for gathering customer feedback through various survey types.

Sogolytics

Features and Functionality

Sogolytics is a comprehensive survey design and Voice of Customer (VoC) analytics platform with multilingual capabilities. It offers a wide range of survey types, including customer satisfaction, employee engagement, and market research surveys. The platform supports advanced features like branching logic, automated email alerts, and robust reporting tools. Sogolytics also provides integrations with various platforms, including Salesforce and Microsoft Teams.

Pricing Model

Sogolytics offers several plans:

• Free Pro: Free plan with basic features and limited response limits.
• Pro: Paid plan with higher response limits and additional features.
• Pro Max: Advanced plan with the highest response limits and premium features.
• Enterprise: Custom plan with tailored solutions for large organizations.

Specific pricing details are available on their website. (sogolytics.com)

Pros and Cons

Pros:

• Multilingual support.
• Advanced survey features.
• Robust reporting and analytics.
• Flexible pricing plans.

Cons:

• May be more complex than necessary for small businesses.
• Pricing can be higher compared to other platforms.

Best-Fit Customer Profile

Suitable for businesses requiring advanced survey capabilities and multilingual support, particularly those with diverse customer bases.

Fairing

Features and Functionality

Fairing is a Shopify post-purchase attribution survey app that focuses on deep analytics integrations. It allows merchants to collect feedback from customers after purchase, providing insights into customer satisfaction and product performance. Fairing integrates with Shopify to automatically trigger surveys post-purchase and offers analytics to interpret the collected data.

Pricing Model

Specific pricing details for Fairing are not provided in the available sources. It's advisable to contact Fairing directly for the most accurate and up-to-date pricing information.

Pros and Cons

Pros:

• Tailored for Shopify post-purchase surveys.
• Focus on customer satisfaction and product feedback.
• Deep analytics integrations.

Cons:

• Limited to post-purchase surveys; may not cover other customer touchpoints.
• Lack of detailed pricing information.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking a specialized tool for post-purchase customer feedback and product performance insights.

Three-Way Comparison