Zigpoll and SurveySparrow are both survey platforms designed to collect customer feedback, but they cater to different needs within the ecommerce sector. Zigpoll is a Shopify app specializing in post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. SurveySparrow offers an omnichannel conversational survey and customer experience platform, providing a broader range of survey types and integrations.

Zigpoll

Features

• Survey Types: Post-purchase, on-site, and exit-intent surveys.
• Data Collection: Zero-party data, enhancing data accuracy and customer trust.
• Integrations: Seamless integration with Shopify, ensuring easy setup for Shopify merchants.
• Customization: Flexible question formats and customizable survey styles.
• AI Insights: Automatic AI-generated insights to analyze survey responses.

Pricing Model

Zigpoll offers tiered pricing based on response volume and features:

• Lite: Free plan with 100 responses per month.
• Standard: $29/month for 500 responses.
• Advanced: $97/month for 2,000 responses.
• Ultimate: $194/month for unlimited responses.

Annual billing options are available with a 25% discount. (zigpoll.com)

Pros

• Shopify Integration: Tailored for Shopify users, simplifying implementation.
• Zero-Party Data: Builds customer trust by collecting data directly from users.
• AI Insights: Provides actionable insights without manual analysis.
• Customization: Offers various question formats and styling options.

Cons

• Limited Integrations: Primarily integrates with Shopify; may not suit businesses using other platforms.
• Feature Set: Focused on specific survey types; lacks some advanced features found in broader platforms.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking an easy-to-use, cost-effective solution for collecting customer feedback through targeted surveys.

SurveySparrow

Features

• Survey Types: Supports a wide range of surveys, including NPS, CSAT, CES, and 360 assessments.
• Data Collection: Collects responses via email, web embeds, and offline modes.
• Integrations: Integrates with platforms like HubSpot, Zendesk, and PowerBI.
• Customization: Offers custom branding, advanced question types, and multilingual support.
• Analytics: Provides AI-driven insights and reporting features.

Pricing Model

SurveySparrow offers multiple plans:

• Basic: $19/month for 2,500 responses.
• Starter: $39/month for 15,000 responses.
• Business: $79/month for 36,000 responses.
• Enterprise: Custom pricing for large-scale needs.

Annual billing options are available with discounts. (surveysparrow.com)

Pros

• Versatility: Supports various survey types and collection methods.
• Integrations: Connects with multiple platforms, enhancing workflow efficiency.
• Customization: Allows extensive branding and question customization.
• Analytics: Offers comprehensive reporting and AI-driven insights.

Cons

• Complexity: The broad feature set may be overwhelming for users seeking simplicity.
• Pricing: Higher-tier plans can be costly for small businesses.

Best-Fit Customer Profile

Suitable for businesses of all sizes needing a versatile survey platform with extensive customization and integration capabilities.

Side-by-Side Comparison

Which to Choose

• For Shopify Merchants: Zigpoll is tailored for Shopify users, offering seamless integration and a focus on zero-party data collection, making it ideal for those seeking a straightforward, cost-effective solution.

• For Versatility and Customization: SurveySparrow provides a broader range of survey types and integrations, suitable for businesses requiring extensive customization and advanced analytics.

Consider your specific needs, platform compatibility, and budget when choosing between Zigpoll and SurveySparrow for your ecommerce feedback strategy.