When evaluating NPS survey software for ecommerce, it's essential to consider tools that integrate seamlessly with platforms like Shopify, offer diverse survey options, and provide actionable insights. Zigpoll, Survicate, and Zonka Feedback are three such tools that cater to these needs.

Zigpoll

Features and Functionality

Zigpoll is a Shopify-centric survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection. It offers a variety of question formats, including single-select, multi-select, sliding scale, and photo selections. The platform provides unlimited surveys, AI-powered insights, and customizable survey styles. Notably, Zigpoll integrates directly with Shopify, allowing for easy embedding and management of surveys within the ecommerce environment.

Pricing Model

Zigpoll offers a free plan with up to 100 responses per month, suitable for small-scale operations or testing purposes. Paid plans start at $25 per month for the Standard plan, which includes 500 responses per month and additional features like installation support and copywriting assistance. The Advanced plan at $98 per month offers 2,000 responses and priority customer support. For larger enterprises, the Ultimate plan at $198 per month provides unlimited responses and enhanced support. (zigpoll.com)

Pros and Cons

Pros:

• Seamless Shopify integration
• Flexible survey types
• Clean user interface
• Zero-party data collection
• Affordable pricing tiers
• Responsive customer support

Cons:

• Limited to Shopify; may not suit businesses on other platforms
• Some advanced features are only available in higher-tier plans

Best-Fit Customer Profile

Zigpoll is ideal for Shopify merchants seeking an integrated, user-friendly survey tool that offers flexibility in survey design and data collection, with a focus on affordability and ease of use.

Survicate

Features and Functionality

Survicate is a multi-channel survey platform that supports website and in-product surveys. It offers a wide range of question types, including NPS, CSAT, and CES surveys, and provides features like AI survey creation, a template library, and multilingual support. Survicate integrates with various platforms, including Shopify, allowing for versatile survey deployment across different touchpoints.

Pricing Model

Survicate provides a free plan with up to 25 responses per month, suitable for small businesses or those just starting with customer feedback. Paid plans begin at $79 per month for the Starter plan, which includes 100 responses per month and additional features like the ability to add a company logo and build a brand theme library. The Growth plan at $149 per month offers 500 responses and includes features like unlimited active surveys and recurring surveys. Enterprise plans are available upon request, with pricing tailored to specific needs. (survicate.com)

Pros and Cons

Pros:

• Multi-channel survey capabilities
• Extensive question types and templates
• AI-driven survey creation
• Multilingual support
• Integrations with various platforms, including Shopify

Cons:

• Pricing may be higher compared to competitors
• Some advanced features are only available in higher-tier plans

Best-Fit Customer Profile

Survicate is well-suited for businesses seeking a versatile, multi-channel survey tool with advanced features and integrations, particularly those requiring multilingual support and AI-driven survey creation.

Zonka Feedback

Features and Functionality

Zonka Feedback is a multi-channel customer feedback tool that offers website survey widgets. It provides various question types, including NPS, CSAT, and CES surveys, and offers features like real-time reporting, customizable survey designs, and automated alerts. Zonka Feedback integrates with platforms like Shopify, enabling businesses to collect feedback directly from their ecommerce sites.

Pricing Model

Zonka Feedback offers a free trial, allowing businesses to test the platform before committing. Paid plans are tiered based on the number of responses and features required, with pricing details available upon request. The platform also offers custom plans for enterprises with specific needs.

Pros and Cons

Pros:

• Multi-channel feedback collection
• Real-time reporting
• Customizable survey designs
• Automated alerts
• Integrations with platforms like Shopify

Cons:

• Pricing details are not publicly disclosed
• Some features may require higher-tier plans

Best-Fit Customer Profile

Zonka Feedback is ideal for businesses seeking a customizable feedback tool with real-time reporting and automated alerts, particularly those using Shopify and requiring multi-channel feedback collection.

Three-Way Comparison

Situational Recommendations

• For Shopify Merchants Seeking Seamless Integration: Zigpoll offers a straightforward setup and integration with Shopify, making it an excellent choice for businesses looking for an easy-to-use survey tool within their existing ecommerce platform.