Zigpoll and UserLoop are both survey tools designed for e-commerce businesses to gather customer feedback. Zigpoll offers post-purchase, on-site, and exit-intent surveys with zero-party data collection, while UserLoop provides AI-powered post-purchase surveys and automated insights.
Zigpoll
Features
Zigpoll integrates seamlessly with Shopify, enabling merchants to deploy various survey types, including post-purchase, on-site, and exit-intent surveys. It supports multiple question formats and offers AI-driven insights to analyze responses. The platform also provides customization options, allowing users to style surveys to match their brand identity. Additionally, Zigpoll includes SMS survey capabilities and supports unlimited surveys across all plans. (zigpoll.com)
Pricing Model
Zigpoll offers a tiered pricing structure:
- Lite: Free plan with up to 100 responses per month.
- Standard: Approximately $25 per month, includes 500 responses.
- Advanced: Approximately $98 per month, includes 2,000 responses.
- Ultimate: Approximately $198 per month, includes unlimited responses.
All plans include unlimited surveys, AI-powered insights, and customization options. (zigpoll.com)
Pros and Cons
Pros:
- Easy integration with Shopify.
- Flexible survey types.
- Clean user interface.
- Zero-party data collection.
- Affordable pricing.
- Responsive customer support.
Cons:
- Limited advanced analytics compared to some competitors.
- SMS survey feature is limited on lower-tier plans.
Best-Fit Customer Profile
Zigpoll is well-suited for small to medium-sized e-commerce businesses seeking an affordable and easy-to-use survey tool that integrates directly with Shopify. Its flexible survey options and zero-party data collection make it ideal for merchants looking to gather direct customer feedback without complex setups.
UserLoop
Features
UserLoop specializes in post-purchase surveys, utilizing AI to analyze customer feedback and provide automated insights. The platform offers customizable survey templates and integrates with Shopify to trigger surveys based on purchase events. UserLoop also provides segmentation capabilities to target specific customer groups and offers real-time reporting on survey responses.
Pricing Model
UserLoop's pricing is based on the number of responses per month, with plans starting at approximately $20 per respondent for the Starter plan. The Team plan includes 250 respondents per month, with additional respondents priced at $16 each. Enterprise plans offer bespoke packages with volume discounts and dedicated support. (useloops.com)
Pros and Cons
Pros:
- AI-driven insights.
- Customizable survey templates.
- Real-time reporting.
- Segmentation capabilities.
- Dedicated customer support.
Cons:
- Higher cost per respondent, which may be prohibitive for smaller businesses.
- Limited survey types compared to competitors.
Best-Fit Customer Profile
UserLoop is ideal for medium to large e-commerce businesses that require in-depth post-purchase insights and have the budget to support a higher cost per respondent. Its AI-driven analytics and real-time reporting are beneficial for companies looking to make data-driven decisions based on customer feedback.
Side-by-Side Comparison
| Feature | Zigpoll | UserLoop |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Post-purchase |
| Integration | One-click Shopify integration | Shopify integration |
| Customization | Flexible question formats, custom styling | Customizable survey templates |
| AI Insights | Automatic AI insights | AI-driven insights |
| SMS Surveys | Available on higher-tier plans | Not specified |
| Pricing | Free plan; paid plans start at approximately $25 per month | Plans start at approximately $20 per respondent; higher costs for additional respondents |
| Best-Fit Customer | Small to medium-sized e-commerce businesses | Medium to large e-commerce businesses seeking in-depth post-purchase insights |
Which to Choose
For Small to Medium-Sized E-commerce Businesses:
Zigpoll offers an affordable and user-friendly solution with a variety of survey types and seamless Shopify integration. Its flexible pricing and zero-party data collection make it a strong choice for merchants looking to gather direct customer feedback without significant investment.
For Medium to Large E-commerce Businesses:
UserLoop provides AI-driven post-purchase surveys with automated insights, catering to businesses that require in-depth analysis and have the budget to support a higher cost per respondent. Its real-time reporting and segmentation capabilities are beneficial for companies aiming to make data-driven decisions based on customer feedback.
In summary, the choice between Zigpoll and UserLoop depends on your business size, budget, and specific survey needs. Zigpoll is well-suited for smaller businesses seeking an affordable and flexible survey tool, while UserLoop is tailored for larger businesses requiring advanced analytics and insights.
