When evaluating survey apps for Shopify Plus merchants, it's essential to compare Zigpoll and UserLoop based on features, pricing, ease of use, integrations, and ideal customer profiles.
Zigpoll
Features:
- Post-purchase, on-site, and exit-intent surveys
- Zero-party data collection
- Flexible question formats
- Customizable survey styling
- AI-powered insights
- SMS surveys
- Unlimited surveys
Pricing:
- Lite: Free plan with 100 responses/month
- Standard: $29/month for 500 responses
- Advanced: $97/month for 2,000 responses
- Ultimate: $194/month for unlimited responses
All plans include unlimited surveys, AI insights, and customizable survey styling. (zigpoll.com)
Pros:
- Easy Shopify integration
- Responsive customer support
- Affordable pricing
- Clean user interface
Cons:
- Limited advanced analytics in lower-tier plans
- SMS surveys are limited in lower-tier plans
Best for:
- Small to medium-sized Shopify Plus merchants seeking an affordable and user-friendly survey solution.
UserLoop
Features:
- AI-powered post-purchase surveys
- Automated insights
- Feedback collection
- Roadmap management
- Product updates
- Embeddable widget
- Public boards
- Basic analytics
Pricing:
- Starter: $29/month for up to 2 team members and 100 feedback users
- Professional: $49/month for up to 10 team members
Pricing details are based on available information; for the most current pricing, refer to UserLoop's official website. (usersloop.com)
Pros:
- AI-driven insights
- Comprehensive feedback management
- Embeddable widget
- Public boards for customer engagement
Cons:
- Pricing may be higher for smaller merchants
- Limited advanced analytics in lower-tier plans
Best for:
- Growing Shopify Plus merchants seeking advanced AI-driven insights and comprehensive feedback management.
Connect Zigpoll to your stack.Sync survey responses to the tools you already use — no code required.
See integrationsSide-by-Side Comparison
| Feature | Zigpoll | UserLoop |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Post-purchase |
| Data Collection | Zero-party data | Feedback collection |
| AI Insights | Yes | Yes |
| SMS Surveys | Yes (limited in lower-tier plans) | No |
| Customizable Styling | Yes | Yes |
| Integrations | Shopify | Shopify |
| Pricing | Free plan; paid plans start at $29/month | Paid plans start at $29/month |
| Best for | Small to medium-sized merchants | Growing merchants seeking advanced insights |
Which to Choose
Choose Zigpoll if:
- You need a cost-effective solution with a free plan to start.
- You prefer a user-friendly interface with easy Shopify integration.
- You require SMS survey capabilities.
Choose UserLoop if:
- You seek advanced AI-driven insights and comprehensive feedback management.
- You have a larger team and need features like roadmap management and public boards.
- You are willing to invest more for advanced features.
Both Zigpoll and UserLoop offer valuable features for Shopify Plus merchants. Your choice should align with your business size, budget, and specific survey needs.
