When evaluating customer feedback platforms for online stores, it's essential to consider tools that seamlessly integrate with your existing systems, offer flexible survey options, and provide actionable insights. Zigpoll, UserLoop, and ReConvert are three such platforms that cater to these needs, each with its unique approach and features.

Zigpoll

Zigpoll is a Shopify survey app designed to collect zero-party data through post-purchase, on-site, and exit-intent surveys.

Core Features and Functionality

• Survey Types: Offers post-purchase, on-site, and exit-intent surveys, allowing merchants to gather feedback at various customer touchpoints.
• Zero-Party Data Collection: Focuses on collecting data directly from customers, ensuring high-quality insights.
• Customization: Provides a clean, intuitive interface for easy survey creation and deployment.

Pricing Model

• Free Tier: Offers basic features suitable for small stores.
• Paid Plans: Pricing starts at approximately $29 per month for up to 500 responses, with higher tiers available for increased response volumes.

Ease of Setup and Use

• Setup: Features a straightforward Shopify integration with minimal configuration required.
• User Experience: Known for its user-friendly interface, making survey creation and management accessible even for non-technical users.

Integrations

• Shopify Integration: Deep integration with Shopify ensures seamless data synchronization.
• Third-Party Integrations: Supports integrations via Zapier, allowing connections with various marketing and CRM tools.

Customer Support and Documentation

• Support: Offers responsive customer support through email and live chat.
• Documentation: Provides comprehensive guides and tutorials to assist users in maximizing the platform's capabilities.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking a flexible and affordable solution for collecting detailed customer feedback across multiple touchpoints.

UserLoop

UserLoop is an AI-powered Shopify app that specializes in post-purchase surveys and automated insights.

Core Features and Functionality

• Survey Types: Focuses on post-purchase surveys, including NPS and qualitative feedback.
• AI-Powered Insights: Utilizes artificial intelligence to analyze survey responses, providing actionable insights and trend reports.
• Automation: Offers automated insights notifications and survey follow-up sequences to enhance customer engagement.

Pricing Model

• Free Plan: Available with basic features and limited responses.
• Paid Plans: Pricing starts at $49 per month for up to 500 responses, with higher tiers offering increased response limits and advanced features.

Ease of Setup and Use

• Setup: Features a user-friendly interface with guided onboarding to assist users in setting up surveys and understanding AI-driven insights.
• User Experience: While the AI features add complexity, the platform is designed to be intuitive for users familiar with Shopify.

Integrations

• Shopify Integration: Seamless integration with Shopify for easy survey deployment.
• Third-Party Integrations: Integrates with platforms like Slack for streamlined communication and data analysis.

Customer Support and Documentation

• Support: Provides email and chat support, along with detailed documentation focused on survey creation and AI features.
• Documentation: Offers extensive resources to help users effectively utilize the platform's capabilities.

Best-Fit Customer Profile

Suitable for medium to large Shopify stores focused on leveraging AI to gain deep customer insights and improve the post-purchase experience.

ReConvert

ReConvert is a Shopify app that combines thank-you page customization with survey widgets and upsell tools.

Core Features and Functionality

• Thank-You Page Builder: Allows merchants to customize the post-purchase experience with drag-and-drop tools.
• Survey Widgets: Integrates simple survey options within the thank-you page to gather customer feedback.
• Upsell Tools: Includes features like reorder buttons, product recommendations, and discount timers to boost average order value.

Pricing Model

• Free Plan: Offers basic features suitable for small stores.
• Paid Plans: Pricing starts at $7.99 per month for basic features, with higher tiers offering advanced upsell and survey capabilities.

Ease of Setup and Use

• Setup: Features an intuitive drag-and-drop editor for easy customization of the thank-you page and survey widgets.
• User Experience: Designed for merchants seeking quick deployment with minimal technical expertise.

Integrations

• Shopify Integration: Deep integration with Shopify ensures seamless data synchronization.
• Third-Party Integrations: Integrates with various upsell apps to enhance post-purchase engagement.

Customer Support and Documentation

• Support: Provides live chat support, email assistance, and extensive documentation, including video tutorials and FAQs.
• Documentation: Offers comprehensive guides to help users maximize the platform's features.

Best-Fit Customer Profile

Ideal for Shopify merchants aiming to increase average order value and customer retention through upselling and thank-you page optimization, with integrated survey capabilities.

Three-Way Comparison